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Reviews of Mercure Resort Sanur 4 stars

Jalan Mertasari, 80228 Sanur, Indonesia

#68 of 102 hotels in Sanur

Guests' Choice

Review score

Based on 736 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.7

  • Facilities

    7.6

  • Staff

    9.1

  • Value for money

    7.8

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 31 May 2024

    7.0
    Great value for money beachside hotel
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 6 nights

    Construction going on next door to us was a little bit noisy during the day and into the early evening, but it didn't really inconvenience us too much. We had some issues with TV connecting to wifi but staff sorted it for us. Didn't really fancy the breakfast in the restaurant but there was so much choice nearby that it wasn't an issue.

    Great pool area, close to beach and restaurants, good value for money. Our bed was very comfortable and the room had very good air conditioning. Location was perfect for what we wanted - a nice, quiet holiday in a not too busy area.

    Stayed in March 2024

  • Reviewed: 30 May 2024

    8.0
    Very good, staff were friendly, pool was nice.
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Close to the beach, shopping and eating places

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast not good

    Close to beach and facilities were good

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 8 nights

    food from beach bar could have been better

    Location, easy to get around and peaceful.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Top location and a top resort!
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    The food options need improvements with more vegetarian options.

    A breathtaking experience in Mercure. The location is absolutely top notch. They have a private beach area. Although the beach is not good for swimming, but you can relax and soak the sun in plenty. The resort is so big that we couldn't see all it's parts. There are two pools which are well maintained. Although we couldn't find the showers in Sahadewa pool so couldn't dip. I dint have breakfast so can't comment on that The staff is absolutely lovely. They greet you with genuine smile everytime. They epitomize Bali people in general. Will surely visit again when I need a hotel in South Bali.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location on the beach Lots of choice at breakfast buffet

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Pleasant
    • Business trip
    • Solo traveller
    • Executive King Room
    • Stayed 8 nights

    The vendors on the beach walk are extremely pushy. I had multiple people wish a curse upon me for not wanting to buy a T-shirt.

    Beach, amazing breakfast, really good food

    Stayed in March 2024

  • Reviewed: 20 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 7 nights
    • Submitted via mobile

    The temperature of the pool was far too warm, was like a bath

    Location, value for money, staff.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Great location , friendly staff , horrible food
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 10 nights
    • Submitted via mobile

    Food was horrible

    But run down but clean

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    Nice spot. Shame about the animal cruelty which is not acceptable.
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The ‘sacred’ cow which they keep on the property and do not provide with any water. We spoke to staff members 4 times asking that someone provide the cow with water but, it never happened. Cows require up to 20 litres of water per day. NOT GOOD ENOUGH. For this reason, I will never stay at this property again and will go out of my way to spread the word.

    That it is right on the beach.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Loved it, we will be back
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights

    We only stayed 2 nights, wish it was longer.

    Very surprised how nice the location was, plenty of beach bars and restaurants within walking distance, We wishes we had booked for longer, will definitely return to this hotel.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    7.0
    Not worth of price :)
    • Leisure trip
    • Group
    • Executive King Room
    • Stayed 3 nights

    Start from arriving, they have a lot of rooms there and still have to wait till 2pm check in time and still not giving room next to your friends, welcome drink you have only on request, you will not have it if you not asked for it, swimming pool water temperature is higher than air temperature so no point to go in to it :)

    The only thing I do like is location, quiet place, except for renovating villas making building noise :) near the beach (just don't go in to the water) nice restaurants and massage saloons :)

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    It was great but due to dogs we won't be back
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Packs of dogs roaming barking at us and couldn't go for an early morning walk

    Staff 10 overall 8

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Rooms need renovation. Missing tropical fruit

    Location is very good Beautiful Balinese atmosphere

    Stayed in May 2024

  • Reviewed: 26 April 2024

    9.0
    we will return.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 7 nights

    Not enough lighting on the pathways in the resort at night. the water in the large pool was extremely hot.

    we enjoyed the breakfast, and al the facilities, the staff were very friendly and provided excellent customer service.

    Stayed in March 2024

  • Reviewed: 21 April 2024

    8.0
    Overall we enjoyed it, pool not by the restaurant was very warm, needs some shade sails to help cool
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 22 nights

    Seafood buffet, fish and crab tasted stale. Wife had prawns in the restaurant and said the same thing. Rest was great.

    Thanks to Arie, we had a lovely romantic dinner. He changed the soup and wine for us on request, waitress was lovely.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 4 nights

    There was a great breakfast and a very helpfull staff. The staff helped a lot, getting around, booking trips and so on.

    Stayed in March 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 12 nights
    • Submitted via mobile

    Food. Gardens. Close to beach.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    7.0
    Very comfortable and lovely location
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 7 nights
    • Submitted via mobile

    Bathroom was a bit out dated

    Excellent spot and the staff are amazing

    Stayed in April 2024

  • Reviewed: 4 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    Being on the first floor..

    Location mainly. Price was pretty good

    Stayed in April 2024

  • Reviewed: 20 March 2024

    8.0
    All is good, except terrace at the room
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 4 nights
    • Submitted via mobile

    The terrace is bad

    Good space a room and the bathroom is clean

    Stayed in December 2023

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Food choice and quality. Too limited

    Staff are really friendly

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Great location right on the beach and amazingly kind staff!
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I found the pool too warm! I understand other people want it warm but I just wanted to cool off. It was like a bath!

    We loved the view from the pool and the places to eat by the beach. That was our reason for booking Mercure. I used the spa and had a beautiful facial! Our son loved the pool and the water jet as a sensory experience, so thank you.

    Stayed in February 2024

  • Reviewed: 17 March 2024

    7.0
    Great location, bit of a tired resort
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 7 nights
    • Submitted via mobile

    It needs a good update. It’s very dated and tired.

    Location was perfect staff were lovely

    Stayed in March 2024

Showing 1 – 25

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