Jalan Mertasari, 80228 Sanur, Indonesia
#68 of 102 hotels in Sanur
Guests' ChoiceBased on 742 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.7
Facilities
7.6
Staff
9.1
Value for money
7.7
Free WiFi
7.9
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End of dialog contentReviewed: 3 June 2024
Shirley
AustraliaBeach towels and room towels
Breaky was great Being on beach
Stayed in May 2024
Reviewed: 31 May 2024
Miranda
AustraliaConstruction going on next door to us was a little bit noisy during the day and into the early evening, but it didn't really inconvenience us too much. We had some issues with TV connecting to wifi but staff sorted it for us. Didn't really fancy the breakfast in the restaurant but there was so much choice nearby that it wasn't an issue.
Great pool area, close to beach and restaurants, good value for money. Our bed was very comfortable and the room had very good air conditioning. Location was perfect for what we wanted - a nice, quiet holiday in a not too busy area.
Stayed in March 2024
Reviewed: 30 May 2024
Lynda
AustraliaNothing
Close to the beach, shopping and eating places
Stayed in May 2024
Reviewed: 27 May 2024
Andrew
AustraliaBreakfast not good
Close to beach and facilities were good
Stayed in May 2024
Reviewed: 26 May 2024
Steve
Australiafood from beach bar could have been better
Location, easy to get around and peaceful.
Stayed in May 2024
Reviewed: 24 May 2024
Chirag
IndiaThe food options need improvements with more vegetarian options.
A breathtaking experience in Mercure. The location is absolutely top notch. They have a private beach area. Although the beach is not good for swimming, but you can relax and soak the sun in plenty. The resort is so big that we couldn't see all it's parts. There are two pools which are well maintained. Although we couldn't find the showers in Sahadewa pool so couldn't dip. I dint have breakfast so can't comment on that The staff is absolutely lovely. They greet you with genuine smile everytime. They epitomize Bali people in general. Will surely visit again when I need a hotel in South Bali.
Stayed in May 2024
Reviewed: 24 May 2024
Natalie
New ZealandGreat location on the beach Lots of choice at breakfast buffet
Stayed in May 2024
Reviewed: 21 May 2024
Jason
United StatesThe vendors on the beach walk are extremely pushy. I had multiple people wish a curse upon me for not wanting to buy a T-shirt.
Beach, amazing breakfast, really good food
Stayed in March 2024
Reviewed: 20 May 2024
Emily
AustraliaThe temperature of the pool was far too warm, was like a bath
Location, value for money, staff.
Stayed in May 2024
Reviewed: 19 May 2024
Paul
AustraliaFood was horrible
But run down but clean
Stayed in May 2024
Reviewed: 14 May 2024
Chrystelle
AustraliaThe ‘sacred’ cow which they keep on the property and do not provide with any water. We spoke to staff members 4 times asking that someone provide the cow with water but, it never happened. Cows require up to 20 litres of water per day. NOT GOOD ENOUGH. For this reason, I will never stay at this property again and will go out of my way to spread the word.
That it is right on the beach.
Stayed in May 2024
Reviewed: 12 May 2024
Julia
AustraliaWe only stayed 2 nights, wish it was longer.
Very surprised how nice the location was, plenty of beach bars and restaurants within walking distance, We wishes we had booked for longer, will definitely return to this hotel.
Stayed in May 2024
Reviewed: 10 May 2024
Giedrius
United KingdomStart from arriving, they have a lot of rooms there and still have to wait till 2pm check in time and still not giving room next to your friends, welcome drink you have only on request, you will not have it if you not asked for it, swimming pool water temperature is higher than air temperature so no point to go in to it :)
The only thing I do like is location, quiet place, except for renovating villas making building noise :) near the beach (just don't go in to the water) nice restaurants and massage saloons :)
Stayed in May 2024
Reviewed: 9 May 2024
Opitz
AustraliaPacks of dogs roaming barking at us and couldn't go for an early morning walk
Staff 10 overall 8
Stayed in May 2024
Reviewed: 7 May 2024
Ruby
AustraliaRooms need renovation. Missing tropical fruit
Location is very good Beautiful Balinese atmosphere
Stayed in May 2024
Reviewed: 26 April 2024
Alison
AustraliaNot enough lighting on the pathways in the resort at night. the water in the large pool was extremely hot.
we enjoyed the breakfast, and al the facilities, the staff were very friendly and provided excellent customer service.
Stayed in March 2024
Reviewed: 21 April 2024
Scott
AustraliaSeafood buffet, fish and crab tasted stale. Wife had prawns in the restaurant and said the same thing. Rest was great.
Thanks to Arie, we had a lovely romantic dinner. He changed the soup and wine for us on request, waitress was lovely.
Stayed in April 2024
Reviewed: 11 April 2024
Josephine
DenmarkThere was a great breakfast and a very helpfull staff. The staff helped a lot, getting around, booking trips and so on.
Stayed in March 2024
Reviewed: 6 April 2024
Richard
AustraliaFood. Gardens. Close to beach.
Stayed in April 2024
Reviewed: 4 April 2024
Storm
AustraliaBathroom was a bit out dated
Excellent spot and the staff are amazing
Stayed in April 2024
Reviewed: 4 April 2024
Crawford
AustraliaBeing on the first floor..
Location mainly. Price was pretty good
Stayed in April 2024
Reviewed: 20 March 2024
Julius
IndonesiaThe terrace is bad
Good space a room and the bathroom is clean
Stayed in December 2023
Reviewed: 19 March 2024
Zu
NetherlandsFood choice and quality. Too limited
Staff are really friendly
Stayed in March 2024
Reviewed: 18 March 2024
Victoria
United KingdomI found the pool too warm! I understand other people want it warm but I just wanted to cool off. It was like a bath!
We loved the view from the pool and the places to eat by the beach. That was our reason for booking Mercure. I used the spa and had a beautiful facial! Our son loved the pool and the water jet as a sensory experience, so thank you.
Stayed in February 2024
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