It was great, but I was expecting English written food tag so that an ex pat can understand the food.

Stayed in January 2024

Very good breakfast, helpful staff

Stayed in October 2023

Location & clean

Stayed in October 2023

location and the room

modern

Stayed in July 2023

the breakfast and how early they end it. Should have been more flexible for guests

The place over all. It's pretty nice and spacious. Location is pretty good too. As well as the staff

Stayed in May 2023

Some of the interiors were starting to show its age and there were ants when I initially checked in.

Clean and accessible 24/7

Stayed in May 2023

the bath towels smell is not fresh.

the breakfast food are plenty, and foods are changed daily, especially coffee is terrific

Stayed in March 2023

when we visited the morning breakfast restaurant, most of the fodd was already gone. Later they provided new supply, but we were already on our way (to the airport). I think the food should be freely available during the whole breakfast period. We also was for a massage. Noting the opening hours of the wellness section (from 10am) we asked at the reception if it was possible to have massag earlier (we asked at about 8am) and was told to come back by 9am, when they told it was not possible. A bit befor 10 am we tried again for a half an hour massage (which was on their price/offer list) - as we had no more time - but were told that they only had hour long massages. Most of the staff did not speak English.

It is a good hotel in the downtown area with reasonable buffet breakfast. Nice room, fancy bathroom,

Stayed in March 2023

Bathroom shower needs good clean TV channels grainy and hard to watch

Big, clean room with comfortable bed, good wifi Water refill stations on every floor Great breakfast buffet Friendly and helpful staff Good location

Stayed in February 2023

Check-in took a very long time because there was only one employee when I arrived around 7pm and a queue of customers. At the reception, the employee also told me that there were only smoking rooms left and when I refused categorically, he/she immediately gave me a non-smoking room... There were a few issues in the room which were fixed later by the staff: the safe was not reset so couldn't be used, the bed lights were not working, and my food order never reached my room (I had it at the restaurant eventually). Eventually, these little things do not change my good overall impression but they could be easily improved.

First of all, my overall impression is pretty good and I will probably come back. The location is very central, the staff was really nice and polite, the rooms are clean and comfortable. The breakfast was good and there was a lot of choice (Indonesian, continental, etc.). Anecdotally, there were four different jamus (a traditional Indonesian drink that you should try). There was no plastic bottle in the bedroom but a refillable glass bottle and a water dispenser at every floor. Much better for the thirsty ones and greener.

Stayed in January 2023

nothing

center of Makasar city

Stayed in October 2022

Breakfast was poor quality Overcrowded swimming pool with only 2 sun loungers

Like the room itself as well as the fitness room

Stayed in September 2022

some facilities not yet open due pandemic

good location, staff helpful

Stayed in September 2022

Our room smelled a bit "dusty" but besides that the room was more than fine.

The hotel has a nice swimming pool and walking distance from good restaurants. Personnel also very friendly. Good place to stay for a few nights!

Stayed in August 2022

none

good location to the city center

Stayed in July 2022

Hmmm

Food glorious good. Fabulous

Stayed in March 2022

check-in time take more time (about 30 minute waiting for my room). it's bad impression when i arrive at hotel

location is great, breakfast menu is tasty and the last staff is very helpful when I ask for late check-out. thank you

Stayed in March 2022

Someone stole my cousins chocolates that he left in the room

Stayed in July 2023

Bad experience with my room. Dirty sheets, stained with hair. Toilet with traces of urine. Housekeeping team intervened but the smell of urine remained after cleaning. No hot water: just lukewarm. Wifi not fast. Waiting at the front desk and staff who didn't seem to realise the above points.

Good pool.

Stayed in July 2023

Room is quite old and found some ants running on the table. Staff is attentive, and face to face interaction is preferable. bathroom could be better.. spotted some moulds on the curtain and corners. maintenance of the hotel room should be improved.

Location is great at downtown city of Makassar.

Stayed in July 2023

I have booked a room from 5 to 12 June 2023 in Novotel Makassar on booking.com. On the credit card, they charged me 265.08 euros for the stay, and then, two days later, they stole 345.60 euros. We have repeatedly contacted the Novotel in Makassar, which keeps on ignoring us. We have also repeatedly written to the Customer Service and the Help Centre in booking.com, sending the requested documents, and we also were completely ignored. DO NOT GO IN THIS HOTEL, THEY STEAL MONEY FROM YOUR CREDIT CARD AND THEN IGNORE YOU!!!

Stayed in June 2023

weather, traffic

Good ambient, excellent, courteous staff

Stayed in February 2023

Room service and operator calls were regularly confusing and sometimes not followed up, even when explained very carefully. Gym equipment (particularly treadmill) definitely needs updating. Also disappointing to still receive plastic bottles of water - surely other options can be figured out in order to avoid such serious waste.

Great value, good location and well-presented rooms. Staff are generally great.

Stayed in May 2022

cleanliness of bathroom and pool

seaview and food room service

Stayed in April 2022