Jl. Bumi Ayu, 23, 80228 Sanur, Indonesia
#16 of 102 hotels in Sanur
Guests' ChoiceBased on 456 hotel reviews
8.9Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.7
Staff
9.8
Value for money
8.9
Free WiFi
8.3
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End of dialog contentReviewed: 11 November 2023
Glen
AustraliaWe couldn’t stay longer!
Loved the breakfast and delightful pool. The staff were very helpful and friendly. Had an issue with the toilet but was fixed immediately. We asked for a kettle for tea and coffee and appreciated the container of drinking water supplied daily. It is a smaller property than many and was situated in a quiet part of Sanur but very handy to the boardwalk, nightlife and restaurants. We booked 2 nights and would have stayed another but had to move on because the room was booked. We would happily stay there again when we return to Sanur.
Stayed in November 2023
Reviewed: 11 November 2023
Michaela
AustraliaClassic Bali with the zero pressure in the shower but I guess it’s what you expect
The gardens are beautiful & the breakfast is great!
Stayed in November 2023
Reviewed: 11 November 2023
Beverley
AustraliaTiles in the bathroom a bit slippery. Towels could use a bleach.
Beautiful gardens. Lovely pool. Friendly helpful staff. Room was spacious with good aircon and comfy bed. Close to a couple of great warungs (Lilla Warung and Tootsies)
Stayed in November 2023
Reviewed: 11 November 2023
Kathy
AustraliaNo complaints, it was perfect.
Peaceful, beautiful property with well maintained lush gardens. Lovely pool. Villa spacious, very comfortable and clean. Very good breakfast. Close to airport, harbour, shops and restaurants. Staff delightful and warm.
Stayed in November 2023
Reviewed: 8 November 2023
Sally-anne
AustraliaThere is nothing not to like about Sanur House.
Beautiful quiet location with magnificent gardens. The staff and incredibly happy and helpful. I love returning to this property time and time again.
Stayed in November 2023
Reviewed: 6 November 2023
Clay
New ZealandNothing
Best service ever great location couldn’t ask for better place
Stayed in October 2023
Reviewed: 6 November 2023
Oolizzzie
AustraliaI would have liked coffee/tea facilities in the room, but fresh water was plentifully supplied.
The owner and staff were exceptionally kind, friendly and helpful. Breakfast was very good. The room was super clean and the bed was very comfortable. The location is excellent. The grounds and the pool were very attractive and well maintained. Wifi was free.
Stayed in October 2023
Reviewed: 4 November 2023
Jagodics
HungarySingle thing i can mention is that my room smelled a bit damp, but it was not that bad.
Everything was amazing: the staff was super kind and helpful, breakfast a plenty, pool area is relaxing with amazing flowers. I could also rent a bike at the place.
Stayed in November 2023
Reviewed: 2 November 2023
Andrei
BelarusNothing
The hotel staff is amazing. They helped us to arrange a trip to Tanah Lot, booked return tickets to Gili Air with transfer. Breakfast was delicious, especially pancakes and was served with kindness and smiles. Hotel has a nice pool and a beautiful garden so we used it a lot.
Stayed in October 2023
Reviewed: 31 October 2023
Sara
AustraliaNothing
This is the loveliest hotel! The pool and grounds are beautiful, peaceful and serene. The breakfast is fantastic. And the staff are absolutely incredible, so incredibly kind and helpful and genuinely caring. I will come back again 100%. Don’t hesitate to book here! The deluxe rooms are perfect!
Stayed in October 2023
Reviewed: 29 October 2023
Paul
United KingdomWe couldn’t find a hairdryer, and there was not tea and coffee making facilities.
Stayed in October 2023
Reviewed: 26 October 2023
Karim
EgyptNobody checked the room before our arrival: bed linen full of yellow spots, dusty night stands, floor in the bathroom and room window needed better cleaning, bathroom door handle was loose and didn’t work properly, but they fixed it fast.
Good location, in quiet area, but close to busy street. Gorgeous garden, delicious breakfasts. Very comfortable bed and pillows, nice hot shower. AC works well. Kettle and rubbish bin for bathroom got by request. Staff is nice and solving problems quickly. Room has safe box, mini fridge, TV. Daily cleaning during your breakfast 👍
Stayed in October 2023
Reviewed: 23 October 2023
Johanna
ColombiaNothing
Location and the hotel itself
Stayed in October 2023
Reviewed: 21 October 2023
Gregory
VietnamThere was no hot water in the unit and no plug for the dink to shave.
Great location. Fantastic staff. So honest.I left some money in the safe. They contacted me to inform me, even before I realised it was missing.
Stayed in October 2023
Reviewed: 21 October 2023
Yvonne
NetherlandsThe location is quite a walk from the beach, because the beach only has a few entrances. But close to the hotel there are nice restaurants such as Coconut Tree and Lilla. And grab (taxi) works well if you want to get to the beach easily. So for us this worked fine!
The pool is amazing!! It feels like a little oasis. Also breakfast and breakfast area next to the pool was very nice. The room is pretty basic (I would choose this hotel again for the facilities not the room). And the staff is the best! So sweet and welcoming. And a water dispenser in the room was great! For us a perfect place to adjust after a long flight.
Stayed in October 2023
Reviewed: 21 October 2023
Martin
United KingdomIt was all good.
I enjoyed the breakfast and staff were accommodating
Stayed in September 2023
Reviewed: 19 October 2023
Sharna
United Kingdomquite a walk to the beach though if you’re not as able or older Pool was quite dirty unfortunately Lots of mosquitoes
Gorgeous property very unique Location is good quiet road Staff nice
Stayed in September 2023
Reviewed: 17 October 2023
Belinda
AustraliaBreakfast is basic but does the job, fresh and tasty.
Spacious and clean room. The air conditioning was good and the bathroom was clean. The pool was a great area to relax in, with lots of shaded areas and beds to relax on.
Stayed in October 2023
Reviewed: 16 October 2023
Simon
United KingdomNothing really, it is pretty far from the beach but makes for very peaceful surroundings
Stunning hotel, amazing pool and a clean comfortable room. The staff were lovely and couldn’t do enough for us - breakfast box was provided as we left early the next day for our flight
Stayed in October 2023
Reviewed: 15 October 2023
Juliette
Italyexceptionnal staff. Very nice place. Nice breakfast.
Stayed in October 2023
Reviewed: 8 October 2023
Malcolm
AustraliaIt was great.
Close to Airport Quiet location without the craziness People very friendly Pool was really relaxing
Stayed in October 2023
Reviewed: 4 October 2023
Sandra
United KingdomI had an upstairs room. These rooms share the balcony with one other room so no real privacy if sitting out. Same with downstairs terrace rooms. Not a problem for me though. They have villas too and I would opt for one of these if staying again.
Staff were lovely, so helpful and always working hard to keep all areas immaculate. My room was promptly cleaned every day whilst I was at breakfast and attention was paid to the small details. I really liked that there was a large water dispenser in the room (as well as the pool area). The pool was a good size and well maintained with sufficient sun beds and there was always a choice of sun or shade to be had. I liked the way they left selections of books on the tables around the pool and on a bookshelf in reception. A small but delicious and plentiful choice of food at breakfast. I would very happily stay here again.
Stayed in October 2023
Reviewed: 4 October 2023
Kerry
AustraliaVery quiet and because we had 2 families we were a little loud around the pool disturbing couples and individuals who were there to just sunbake. There were 10 of us and we were not placed close by together in the rooms.
Comfortable. Staff were very friendly.
Stayed in September 2023
Reviewed: 4 October 2023
Dely
NetherlandsThe room wasn’t as clean. On the first day, I turned the duvet and it had a yellow stain, so did the sheet and the mattress cover. Like they forgot to change the bedding after the last guest. As soon as I informed the reception they immediately came to change everything. I’m content with how they solved the problem quickly. The bathroom had a lot of water stains too. Which is such a shame for such a beautiful big bathroom. There are beanbags in the room instead of a chair. It’s not inviting to sit on. I suggest you replace it with a chair and a desk for the adult traveler. It’s just collecting dust. It was quite a long walk to the beach. As you can only access the beach from certain streets.
Lovely boutique hotel with a nice property full of beautiful plants. Loved the pool. Seems bigger in te picture but nice to chill at. Hotel is on a back road with just a few minutes walk to the main road of Sanur. Staff is friendly and in for a chat. I had an upgrade to a bungalow room. Breakfast was limited but sufficient for me.
Stayed in September 2023
Reviewed: 2 October 2023
Jessica
AustraliaThe staff are amazing! We felt very welcome right from the start. It’s a lovely setting - it has a homely little Italian feel around the pool, whilst the villas had a nice beachy vibe and yet still retained some beautiful Balinese accents such as the villa doors. We thoroughly enjoyed our stay and felt right at home.
Stayed in September 2023
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