Food odor in the restaurant, small pool

Good service, clean room, soundproofing in the room, city view, nice interior, parking.

Stayed in April 2024

Breakfast was good! Friendly staff with good service.

Stayed in April 2024

the breakfast could be further improved.

friendly staff. clean room.

Stayed in March 2024

From the General Manager Mr Diaz to F&B Director Mr Eko and all the team were exceptional. Warm and generous hospitality from everyone I met and it was a lovely, clean hotel. The restaurant served such wonderful food with a great atmosphere. Highly recommended.

Stayed in March 2024

I can’t get the spa because it’s during Ramadan (but I understand😛 just nice if I can still have it)

The staffs are helpful. The receptionist Anif helped a lot. The second time I came back he called me by my name. The first room gave was near the lifts and he helped me to change to another room. Very nice breakfast. A lot of choices.

Stayed in March 2024

Many variant of breakfast menu.

Stayed in December 2023

Great hotel. clean, comfortable, good breakfast. In a quaint and quiet neighborhood, close to most places. Staff were very friendly and helpful.

Stayed in February 2024

All good 👍

I like all 😊

Stayed in February 2024

Value for money...good facilities

Stayed in December 2023

-

(1) the staff is so kind and helpful (2) tasty foodd and various foods, drinks, fruits, salads etc during the breakfast. (3) The rooms are pretty clean with complete aminities. (4) Affordable prices

Stayed in December 2023

Drain in shower was a bit blocked and shower tap handle was coming off the wall.

Amazing rooms, breakfast area and breakfast itself.

Stayed in December 2023

neighbourhood feels unsafe. Two out of three nights staff woke us up by repeatedly ringing the door bell and knocking - to ask if we had laundry etc

Nice room. Miodern and clean.

Stayed in November 2023

The sewer smells from the bathroom. Specialfly when you turn the water on.

The bed and the bath room was nice but, the sink in the bathroom breds to be cleaned and a bit smells of the sewer need to be check.

Stayed in November 2023

Parking, drop area, toilet or bathroom,

Rooms, reception, lift,

Stayed in October 2023

Extremely friendly Staff

Stayed in October 2023

An absolutely fabulous place to stay, everything was perfect! I wish I had know about this place on my previous visits to surabaya...

Stayed in October 2023

The food is a little biit salty.

I have left a toothbrush in the first day I stay and they keep for me for 3 days, return to me when I back to their hotel

Stayed in October 2023

I paid for breakfast, when I arrived at the hotel they told me that it was not included. At the end I paid again at the hotel, still waiting for a reply from booking.com (misleading insertion pay attention, I suggest to book directly without breakfast)

Stayed in October 2023

On both stays the Minibar fridge is terribly noisy. There are always issues with the restaurants /cafés. Either card terminal not working at breakfast. Restaurant closed when there should be dinner buffet. Dinner in the café took very long to serve and then the food was already cold. Some fried meatballs were still frozen inside (they sent us some proper ones to the room after). Swimming pool was surprisingly cold but somehow refreshing on hot days. In room dining ordering via phone does not work. IPTV channels don't work properly (audio and video is breaking every few seconds) Power outage after connecting a phone charger to a power outlet. Somehow many things don't work the way intended or break on usage...

Very good service. Staff very friendly and willing to help. Great rooms with comfortable beds and proper bathroom.

Stayed in September 2023

nicely refurbished and clean rooms with some good tech.

Stayed in September 2023

Some parts are undergoing upgrading which I didn’t get to enjoy. The bar on L17 with the pool is not in operation.

The hotel is very clean, the air is good. The bed and pillows are comfortable. There’s plenty of cafes nearby and many shopping malls are just a few minutes drive away.

Stayed in September 2023

We did pick this hotel just to sleep since we were going to climb Mount Bromo and Surabaya was the departed city we chose to go from. Unfortunately Bromo was on fire and we stayed at the hotel instead. I mentioned this because it is not at all a hotel for tourism/tourists, it is more for people who come to the city for business and need a place where to stay. The hotel in its whole is a boring hotel, nothing to offer you besides a very basic gym (which it worked for me), and sort of indoor pool and that’s it. Common areas well decorated with comfy chair but that’s it.

The staff at the reception and restaurant were nice and very helpful. The food at the restaurante very good and the bed is very comfy and big.

Stayed in September 2023

Nothing

Big room, comfortable beds, good breakfast

Stayed in August 2023

Nil

Staff all friendly and very polite.. quality of the bed is very good.. clean comfy..

Stayed in September 2023