Jl. Bintoro No. 21, Tegalsari, 60264 Surabaya, Indonesia
#8 of 161 hotels in Surabaya
Guests' ChoiceBased on 229 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.7
Facilities
8.9
Staff
9.2
Value for money
9.1
Free WiFi
8.4
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End of dialog contentReviewed: 27 April 2024
Yurtaeva
IndonesiaFood odor in the restaurant, small pool
Good service, clean room, soundproofing in the room, city view, nice interior, parking.
Stayed in April 2024
Reviewed: 7 April 2024
Nasier
ArubaBreakfast was good! Friendly staff with good service.
Stayed in April 2024
Reviewed: 2 April 2024
Mahendratama
Indonesiathe breakfast could be further improved.
friendly staff. clean room.
Stayed in March 2024
Reviewed: 28 March 2024
Prema
SingaporeFrom the General Manager Mr Diaz to F&B Director Mr Eko and all the team were exceptional. Warm and generous hospitality from everyone I met and it was a lovely, clean hotel. The restaurant served such wonderful food with a great atmosphere. Highly recommended.
Stayed in March 2024
Reviewed: 24 March 2024
Lisa
SingaporeI can’t get the spa because it’s during Ramadan (but I understand😛 just nice if I can still have it)
The staffs are helpful. The receptionist Anif helped a lot. The second time I came back he called me by my name. The first room gave was near the lifts and he helped me to change to another room. Very nice breakfast. A lot of choices.
Stayed in March 2024
Reviewed: 5 March 2024
Joya
IndonesiaMany variant of breakfast menu.
Stayed in December 2023
Reviewed: 19 February 2024
Madhavi
SingaporeGreat hotel. clean, comfortable, good breakfast. In a quaint and quiet neighborhood, close to most places. Staff were very friendly and helpful.
Stayed in February 2024
Reviewed: 18 February 2024
Deasy
IndonesiaAll good 👍
I like all 😊
Stayed in February 2024
Reviewed: 27 December 2023
Rokhmatul
IndonesiaValue for money...good facilities
Stayed in December 2023
Reviewed: 16 December 2023
Akhmad
Indonesia-
(1) the staff is so kind and helpful (2) tasty foodd and various foods, drinks, fruits, salads etc during the breakfast. (3) The rooms are pretty clean with complete aminities. (4) Affordable prices
Stayed in December 2023
Reviewed: 16 December 2023
Uthmaan
South AfricaDrain in shower was a bit blocked and shower tap handle was coming off the wall.
Amazing rooms, breakfast area and breakfast itself.
Stayed in December 2023
Reviewed: 16 November 2023
Claus
Denmarkneighbourhood feels unsafe. Two out of three nights staff woke us up by repeatedly ringing the door bell and knocking - to ask if we had laundry etc
Nice room. Miodern and clean.
Stayed in November 2023
Reviewed: 3 November 2023
Lies
IndonesiaThe sewer smells from the bathroom. Specialfly when you turn the water on.
The bed and the bath room was nice but, the sink in the bathroom breds to be cleaned and a bit smells of the sewer need to be check.
Stayed in November 2023
Reviewed: 29 October 2023
Noviary
MalaysiaParking, drop area, toilet or bathroom,
Rooms, reception, lift,
Stayed in October 2023
Reviewed: 24 October 2023
Lars
GermanyExtremely friendly Staff
Stayed in October 2023
Reviewed: 23 October 2023
Mauritz
BelgiumAn absolutely fabulous place to stay, everything was perfect! I wish I had know about this place on my previous visits to surabaya...
Stayed in October 2023
Reviewed: 19 October 2023
Kai
Hong KongThe food is a little biit salty.
I have left a toothbrush in the first day I stay and they keep for me for 3 days, return to me when I back to their hotel
Stayed in October 2023
Reviewed: 9 October 2023
Alessandra
ItalyI paid for breakfast, when I arrived at the hotel they told me that it was not included. At the end I paid again at the hotel, still waiting for a reply from booking.com (misleading insertion pay attention, I suggest to book directly without breakfast)
Stayed in October 2023
Reviewed: 29 September 2023
Dennis
GermanyOn both stays the Minibar fridge is terribly noisy. There are always issues with the restaurants /cafés. Either card terminal not working at breakfast. Restaurant closed when there should be dinner buffet. Dinner in the café took very long to serve and then the food was already cold. Some fried meatballs were still frozen inside (they sent us some proper ones to the room after). Swimming pool was surprisingly cold but somehow refreshing on hot days. In room dining ordering via phone does not work. IPTV channels don't work properly (audio and video is breaking every few seconds) Power outage after connecting a phone charger to a power outlet. Somehow many things don't work the way intended or break on usage...
Very good service. Staff very friendly and willing to help. Great rooms with comfortable beds and proper bathroom.
Stayed in September 2023
Reviewed: 25 September 2023
Ashwin
Indonesianicely refurbished and clean rooms with some good tech.
Stayed in September 2023
Reviewed: 23 September 2023
Gui
SingaporeSome parts are undergoing upgrading which I didn’t get to enjoy. The bar on L17 with the pool is not in operation.
The hotel is very clean, the air is good. The bed and pillows are comfortable. There’s plenty of cafes nearby and many shopping malls are just a few minutes drive away.
Stayed in September 2023
Reviewed: 15 September 2023
Itahisa
United KingdomWe did pick this hotel just to sleep since we were going to climb Mount Bromo and Surabaya was the departed city we chose to go from. Unfortunately Bromo was on fire and we stayed at the hotel instead. I mentioned this because it is not at all a hotel for tourism/tourists, it is more for people who come to the city for business and need a place where to stay. The hotel in its whole is a boring hotel, nothing to offer you besides a very basic gym (which it worked for me), and sort of indoor pool and that’s it. Common areas well decorated with comfy chair but that’s it.
The staff at the reception and restaurant were nice and very helpful. The food at the restaurante very good and the bed is very comfy and big.
Stayed in September 2023
Reviewed: 11 September 2023
Magdalena
PolandNothing
Big room, comfortable beds, good breakfast
Stayed in August 2023
Reviewed: 8 September 2023
Philip
MalaysiaNil
Staff all friendly and very polite.. quality of the bed is very good.. clean comfy..
Stayed in September 2023
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