There were worms everywhere in the room

The staff was so great helpful and so friendly

Stayed in May 2024

The bathroom needs an exhaust fan installed!!

Great for a layover!

Stayed in May 2024

Nothing

I’ve learnt in the last couple of weeks that the people of Java are some of the friendliest you’ll meet and that’s a theme in this lovely hotel. It’s a big hotel but all the staff are incredible. From a warm friendly greeting when you arrive to excellent service in the restaurant and bar. This was the last hotel on my trip but it sent me off home with warmth in my heart after a wonderful trip to this astounding country. All the facilities were good, rooms were immaculate and I went for a nice swim before my evening meal. I need to explore more of Indonesia and my first hotel to reset will have to be here. Thanks to all the friendly staff.

Stayed in May 2024

Nothing.

- Great Location: Very close from the airport - Newly Renovated: Everything was in nice condition - Excellent Service: Employees were very helpful and kind Also, I would like to leave a special thank you note for a employee named Cynthia. Kindness and hospitality she showed me from check-in to check-out were genuine. I was truly touched.

Stayed in May 2024

Nothing

A small oasis in close proximity to the airport, highly recommended!! The hotel was completely renovated and only reopened in March 2024. Super friendly staff, from start to finish, you will be very welcome and cared for here

Stayed in May 2024

Near the airport, brand new and with the nicest staff

Stayed in April 2024

The hotel was not as close to the airport as Booking had indicated.

The staff was exceptional. They resolved my financial problem: I had lost my credit card, and had only cash.

Stayed in April 2024

Need more RESTRURANT’s and cafes

Excellent facility newly renovated and great customer service.

Stayed in April 2024

Great location for quiet rest, beautifully kept and wonderful staff

Stayed in April 2024

Bar did not have full license yet so only beer available. No coffee facility in room

Very nice new hotel

Stayed in April 2024

Everything was perfect.

Stayed in March 2024

Brand new and very convenient for the airport. The staff were all so welcoming, professional and helpful.

Stayed in March 2024

Dirty , a lot of insects

Staff

Stayed in April 2024

This hotel is not ready to be accepting visitors, there are many faults and frankly as I write them down it's astounding I wasn't offered a refund/partial refund. None of facilitates that are advertised as standard and aren't available are mentioned before you arrive despite receiving communications from the hotel. If they had let me know I would have cancelled in the free cancellation period and booked somewhere else. - The cafe was open but all the food and drink came from another part of the hotel miles away so took 20+ minutes to get a drink. The card machine didn't work too so that added another ten minutes on top. - There is no liquor license so you can't have wine etc - The gym is half full and looks like the full equipment hasn't been delivered - I ate in the restaurant, the only person there, ordered a wrap and it took over half an hour to arrive and was fine and no better. Juice was a half full glass and the fries had black specks over them which indicts the oil isn't clean. It was also very small. - The staff helped me get a bottle of wine which I then had to pay delivery on - The free shuttle wasn't running contrary to all the information on booking.com and I had to get into a very lengthy back and forth to get the included pick up and drop off that I had paid for with my booking - It's almost impossible to get a Grab as they all go to the airport queue rather than the hotel so constantly cancel or make you cancel making it incredibly difficult to get anywhere from the hotel, allow an extra half hour for this task before you want to leave I booked this hotel for two nights, arriving late and leaving early I planned to use the restaurants and facilities to relax and it was not fit for purpose. The whole vibe is money making off early visitors. I ended up having to take taxis into different parts of the city to eat and drink defeating the whole purpose of booking a resort close to the airport.

Bedding and size of rooms is excellent. Cleaning all very good. Staff are nice but aren't really interested in rectifying issues, there is nothing they can do is the general vibe, which for a lot of it is true. If you are literally only going to sleep there and don't need anything else it's good, otherwise read below.

Stayed in April 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in May 2024

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Stayed in April 2024