Hotel is quite rundown/in need of maintenance.

Beautiful location!

Stayed in May 2024

Location and facilities

Stayed in May 2024

The meals at the restaurant were poor. Always took too long. Came out cold numerous times. No seafood in the seafood dishes. Menu had limited choices. Main meals and entrees were all delivered at the same time. Drinks too expensive and never very cold.

Friendly staff. Good facilities. Good buffet breakfast . Lovely pool and outdoor areas.

Stayed in April 2024

The staff here are super professional and helpful : reception, room cleaning, restaurant, without exception, everyone was SO nice. The room was spacious and comfortable. Water was very hot if you let it run a while. We had a relaxing few stays in between ferries and flights. A nice view. The bonus is a great chef in the restaurant, everything we ordered was delicious.

Stayed in April 2024

The water in the pool was not that cooling

Everything was great

Stayed in March 2024

The hotel is simply great. All the staff were always very friendly and helpful. If you needed something or something needed to be exchanged, it was done immediately and properly. You were always treated with respect. And we definitely love the live music every evening. We would be happy to come back again.

Stayed in April 2024

Firstly I have read reviews which state the hotel is rundown and generally the reviews are not very positive. Yes, the facilities have seen better days and the large portion of the hotel is unused and I will go as far to say abandoned, however you must put this into context, you cannot arrive in Ambon and expect the Ritz Carlton (like Bali). Ambon is very different and there simply isn't the tourism to generate the much needed revenue to refurbish etc. The room did smell a bit when we walked in, but that was due to the humid environment and we opened the patio door and slept with them open, which fixed the issue.That said, this hotel is probably the best choice when staying in Ambon. The city centre (where there are newer hotels) is chaotic and noisy with traffic, whereas the Natsepa is quiet and just a short motorbike ride away from some amazing beaches and interesting places to visit. We rented a bike (hotel can arrange) 200k per day, and really got to travel the island and were literally the only non Indonesian people wherever we went. Hotel can arrange airport pick up and drop off, which was 250k each way (cheaper than Grab!). The Natsepa staff were wonderful and went out of their way to make our stay the best possible. Nothing was too much trouble. I broke some shoes and they provided glue to fix. We are both vegetarian and food was ok, with a bit limited choices (as there were lots of meat options) but the menu was good with options from around the world and they made vegetarian options for us. We would stay again, as I said, for us the hotel is in a good location to explore Ambon.

Stayed in March 2024

The entertainment by the pool in the evening. Very boring samey songs, and far far far too loud!! The good thing was it ended at 9 pm! (This was the evening of Chinese New year) Why not have acoustic music? (No amplification!!) , traditional indonesian music? Folk music? Not reinterpreted American pop muzak.

Staff very friendly and helpful Lovely swimming pool Good location next to beach and bay Very nice room with balcony overlooking the pool, garden and bay Very good food and choice Very good choice at breakfast

Stayed in February 2024

staff was great, made us feel at home and helped with everything! location is stunning. there is beatifull live music with look out over the sea

Stayed in January 2024

The staff weren't best. They put us in the wrong room the first night (upgraded) and then tried to get us to move / pay more. The 2nd time I stayed, we paid for the room up front (cash) and I was told on checkout (and subsequently by text) that we hadn't paid. Basic stuff that should be an issue for a hotel like this. Oh - and it literally took 1 hour for drinks and food to arrive when we ordered by the pool. I soon realised we should just walk to the the restaurant to order!

The rooms, views and pool were good. Plenty of space. A nice outdoor seating area at the restaurant. Some stunning views of the surrounding area if you walk along the jetty.

Stayed in December 2023

The building is poorly maintained, obviously profits are not put back into maintenance. The ceilings over the balconies are rotting, the pool needs draining and repairing, loose tiles in the children's pool cut my child's knee, the shower ran hot and cold, the overhead fans in restaurants didn't work and pedestal fans don't deter the flies when you're eating, the fish pond is gross.

The staff were friendly and accommodating, food was good, the location is beautiful.

Stayed in December 2023

outside, environment

room

Stayed in November 2023

Sometimes the pressure of the shower was a little low. but not a problem

kind staff, little issue with airco, but solved immediately.

Stayed in November 2023

Helpfull and frendly staff

Stayed in November 2023

Unfortunately there is no spa area and no massage.

A very good hotel with every comfort that ensures relaxation outside of the hustle and bustle of the city. An excellent breakfast buffet and a good airport transfer complete the experience.

Stayed in November 2023

There was a DJ playing in Friday night from 6 pm till 3 am - we did get notified, nevertheless it was very loud… hotel provided ear plugs.

Relaxing atmosphere after a very long international flight. Great food options, comfortable room with excellent a/c.

Stayed in November 2023

During 8 days no hot water in the shower as promised and the sink drain should be repaired. It would be good to mention that there is no motorbike rental as the resort as mentioned.

The place is magnificent and very well maintened. The swimming pool is super beautiful, the restaurant is very good. We will return there next time

Stayed in November 2023

NA, could use a little touch up here and there..

great pool! great food! great staff!

Stayed in August 2023

We had a broken AC in the room, the staff tried to fix but could not

great pool! best in ambon anyway! beach is fine, right at the beach. The restorant is very very nice food is great! very kid friendly. Breakfast was super well done. the congeirge was great and helped organise to get me to the dive sites, great diving btw, north shore. But the hotel can advise and arrange for you.

Stayed in August 2023

The beach is not really such

It’s a beautiful property with a huge well maintained garden. Our room had access to a private swimming pool pool shared with 7 other rooms. The staff is very friendly and helpful. The rooms and bathrooms are big and well equipped albeit with furniture that could use some repair. Food is good a varied.

Stayed in October 2023

Room is far from Front office

Room is exelent

Stayed in September 2023

One end of the hotel is falling apart!

Good

Stayed in September 2023

Needs better upkeep of facilities

Location Friendly staff Felt safe environment Lagoon access from room

Stayed in August 2023

The hotel as a whole really needs a make over. Inside the building decoration is coming off the walls and ceiling, outside is somewhat run down as well.

The pool is wonderful, large and warm. The views are very good. The room is large but with a standard decoration. Surprisingly good breakfast, extensive choice. Friendly staff, they arranged airport transfers and wake up call.

Stayed in April 2023