Nothing

The artwork, the staff, the delicious food, etc.

Stayed in May 2024

Staff really friendly, beautiful environment, the hotel provided a contact of driver to see mount bromo and sewu tumpak watterfall, really confortable room

Stayed in May 2024

The room did not get dark completely

Nice atmosphere and the personnel was really kind.

Stayed in May 2024

Nothing!!

This is the best hotel I have ever stayed at. The staff were attentive, friendly, warm and so welcoming. I felt cared for during my entire stay. The property is beautiful landscaped and decorated. It is tranquil and invigorating at the same time. The onsite restaurant servers a wide variety of delicious options. And the complimentary tea service is so good I would stay again just to enjoy the amazing snacks and tea one more time. Also there were so many little touches that made me feel special- daily fruit in the room, little welcoming and bed time notes, turn down service, remembering my name Everytime I returned from being out. It's truly a special place that I would love to visit again.

Stayed in April 2024

Beautiful and interesting hotel with a lot of history and art in the he public rooms. Just beautiful. Rooms are clean and have a comfortable and typical ambiance. Breakfast and dinners were incredible. Ratna helped us so well. Location is great, 5 minutes walk from the train station and nearby the coloured villages.

Stayed in April 2024

Wish we stay longer. The room key was attached to a large antler, which seemed odd.

Stunning antiquities and art. Gorgeous rooms. Afternoon tea and breakfast buffet were decadent. Plentiful vegan options. The spa is a must. Congenial staff made last arrangements to drive us to Bali when flights, trains and busses proved full during Ramadan rush.

Stayed in April 2024

I absolutely loved this hotel. The total package - completely bang for your buck. Beautiful. Historic. Centrally located - within walking distance of the train station, but the hotel staff would gladly take you. There’s an excellent restaurant on the ground floor by the pool (24-hour). Wonderful staff. I really enjoyed my stay here and wished I could’ve stayed longer.

Stayed in April 2024

This hotel was a dream come true. I don't know where to start. From the relaxing welcome massage to the art collection, the beautiful swimming pool and the wonderful restaurant, everything was perfect. But most of all, the staff is absolutely amazing. Felt like a home away from home. We planned to stay one day but we ended up staying four and I was still a bit sad to have to leave. I would book a trip to Malang in a heartbeat for this hotel alone!

Stayed in March 2024

Sad to leave.

Beautiful art and decor. Excellent food. Wonderful staff. Comfortable beds. Every wish granted including last minute arrangements for a private driver when flights and trains proved full.

Stayed in April 2024

Nothing

Excellent staff, very comfortable stay in a unique setting, complementary afternoon tea, snacks and drinks in the lobby, beautiful pool area. Daily cleaning and turn down service was an unexpected luxury. Beautiful bathroom and toiletries

Stayed in April 2024

Mosquitoes

Location and cleannesses

Stayed in April 2024

Nothing

My wife and daughter Juna stayed here for a week and it could not have been better. We had a blast. The spacious room, the wonderful location, the excellent food.. we could spend a month here. But above all, the super staff (from Auntie and Nando at the reception to the gardener and the employees at the restaurant/high tea) made our time just perfect here. We had lovely talks with them and they were so (professional and) nice to us, and our daughter. We're going to miss the hotel and the staff. See you next year hopefully. Also hi from Ibu Negara ;-)

Stayed in April 2024

We changed rooms as some of the fixtures were tired and broken, and staff - steered by the formidable Anita at the front desk - were unfailingly accomodating and helpful.

Gentle accomodating charm - historical quirky building - a cross between a hotel and a museum. Menu was vast and astonishing that whatever cuisine we ordered (Indonesian, Vietnamese, Indian etc) the food was of an internationally excellent quality. - oh and the afternoon tea was great too! A breakfast box with thermos flasks of hot lemongrass tea and coffee were provided for our sunrise trip to breathtaking Bromo Tengger Semeru National Park. The spa was phenomenal- traditional massages offered by skilled therapists to heal and relax. Pool was cool and deep with great loungers to soak up some rays. Malang itself (like Jogja and other Indonesian cities) is choked with traffic and walking around is difficult - the Tugu is an oasis. Phenomenal value for money.

Stayed in April 2024

Superb service from all of the staff who were extremely helpful and kind at all times, it was more like being a guest at somebody's home than a hotel. Breakfast was outstanding.

Stayed in March 2024

AMAZING HOTEL, AMAZING STAFF!!

Stayed in March 2024

Nothing

Amazing hotel. Such decorations and luxury. Afternoon tea and staff great.

Stayed in February 2024

1hr45min waiting time between ordering and serving the dinner. The wine could have been served during waiting time but came after almost after finishing the dinner No walk in shower, very dangerous bathtub only

Authenciteit

Stayed in March 2024

Great place to stay, good location, near the heritage area, clean, spacious, beautiful surroundings, free high tea provided in the afternoon Beautiful pool, safe and good place to relax The staff are excellent, the male receptionist spoke perfect English with an English accent and the cleaner also spoke perfect English with an English accent. This hotel is famous in Malang, it is an old dutch colonial building and is well looked after with beautiful decor

Stayed in March 2024

Room a bit dark, will book a different room next time.

A beautiful hotel presenting as a museum with superb food. Lovely, professional staff.

Stayed in February 2024

Mosquitoes biting you everywhere but your room…

Stayed in March 2024

I have been wanting to stay in Hotel Tugu Malang for ages and it was not dissapointed although the stay was quite short. The staff were nice and very helpful. Definitely will come back to hotel Tugu!

Stayed in December 2023

Nothing. It was all fantastic.

We had a wonderful stay at Tugu Malang. Room was clean and comfy, the restaurant was consistently excellent across breakfast, lunch and dinner, and the staff were unfailingly helpful. On top of that the hotel is one of the most amazing places I've ever stayed. A real treasure trove of a place, better than most museums, and this only added to the comfort and enjoyment of our stay. A hotel so good it would be worth going back to Malang just to stay there again.

Stayed in February 2024

Nothing!

The whole hotel is beautiful, the grounds and bedrooms. Lots of areas displaying unique antiques and decor! Food was lovely. Staff were incredibly friendly and attentive. The staff really made our weekend extra special for our most important day of our lives … our wedding ❤️ Will stay here again when visiting family 🥰

Stayed in January 2024

Friendlyness of the personel.

Stayed in February 2024