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  5. Reviews of Grand Mercure Agra - An Accor Brand

Reviews of Grand Mercure Agra - An Accor Brand 5 stars

Fatehabad Road Agra, Taj Ganj, 282001 Agra, India

#50 of 195 hotels in Agra

Guests' Choice

Review score

Based on 215 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.5

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 3 June 2024

    8.0
    It’s a great stay for a couple of days to visit Agra and the Taj Mahal.
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The swimming pool was not very curated but was overall ok. The stuff is very gentle and kind but sometimes too much. It can be overwhelming to have continuous questions during breakfast time when you probably want to be in a calm and relaxed environment.

    The property is clean and very nicely decorated. My room has a beautiful view overlooking the Taj Mahal. Very spacious and comfortable.

    Stayed in June 2024

  • Reviewed: 31 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We had a pasta dish which we did not like due to the smell and taste. The breakfast staff is always around you asking too many questions and asking to do reviews for the hotel while having your meal, asking to write their names in the review and waiting until you submit…

    Clean rooms with good AC and a hot shower. The rooms a spacious and there is a good variety for breakfast.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Although we had a great view of the Taj Mahal, our room was very noisy at night from the road and the above roof top bar!

    Everything was clean and up to date! Nice pool area and staff were attentive.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Very clean, polite service, comfortable stay, central location, well maintained
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    I requested for early check in but despite reaching at the usual check in time of 14:00, had to wait for the room to be ready. This could have been better

    Breakfast spread was good

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Great value, perfect location, very comfortable
    • Leisure trip
    • Couple
    • Deluxe King Room Taj View
    • Stayed 1 night

    The only think that detracted was the drain in the bathroom had a weird, unpleasant smell. We kept the door to the bathroom closed whenever we could to contain it. In fairness, we didn't bring it up to staff because we were only there one nights so we didn't give them an opportunity to fix it.

    The room was very comfortable, with a view of the Taj Mahal. The staff were very helpful and we loved the pool on the roof, I just wish it was open a little later in the evening. We had breakfast and lunch there and both were delicious, with a wide range of options.

    Stayed in April 2024

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Deluxe King Room Taj View
    • Stayed 1 night
    • Submitted via mobile

    I booked for king-size bed in my booking but given 2 separate single beds .very disappointing

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Very well maintained hotel with friendly and professional staff!
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The only thing that I may have disliked is that the WiFi was not a constant connection.

    The property was very clean. The property was also very secure and safe.

    Stayed in May 2024

  • Reviewed: 25 April 2024

    9.0
    Overall the stay in the hotel was good including the food. Even the location was idle for our travel
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    Changing two lifts to reach the room

    Rooms were clean and even the food in the restaurant was good.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Grand stay at the Grand Mercure
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The driveway outside the entrance. Not very well organised. Loading luggage and passengers on to vehicles causing delays and traffic.

    The warm welcome from reception. Very helpful staff. All facilities were amazing. Fab location.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Decent stay
    • Leisure trip
    • Couple
    • Deluxe King Room Taj View
    • Stayed 1 night

    We had the room facing the Taj Mahal, which was also facing the main road. This meant that we could hear the sounds of the main road too. As our room was 1 level below the roof top bar of the hotel, we can hear music coming from the top too. Perhaps the room can be sound proof better. We went to check out the pool in the late morning and saw it was slightly murky and as such did not want to try it out.

    The hotel lobby and the room were nice. The staff were nice and attentive. The breakfast was great too! At 5am, the smoke detector was ringing very loudly in the room. We did not smoke, but was told by the staff that the room next to ours had someone smoking. They attended to us as soon as they can and took out the whole smoke detector

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Wonderful hotel in a great location
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 3 nights

    Our stay was really great, but our only comment here would be that at times during the breakfast/dinner service the staff were perhaps too attentive (e.g. multiple people asking the same question, coming over very frequently when trying to eat).

    The hotel is clean and wonderfully maintained. Our room was comfortable and the food selection at breakfast and dinner was excellent. The staff were friendly, helpful and attentive. They helped us organise a tour of the Taj Mahal and our transport to the train station (plus generally being happy to help with any questions we had about sightseeing etc.). The new Agra Metro is directly outside the hotel and is a great way to access the Taj Mahal and Agra Fort without having to deal with traffic (also very easy to use).

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Food was not up to the mark.

    Great ambience,location, staff and cleanliness

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Comfortable and elegant except for the cold morning shower.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    No hot water in the shower in the morning. very disappointing

    clean and elegant. comfy bed and large room

    Stayed in March 2024

  • Reviewed: 31 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    pasticceria at bkfst

    bed and pillows

    Stayed in March 2024

  • Reviewed: 30 March 2024

    9.0
    Really nice place in Central Agra, convenient for Taj Mahal.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night

    Good sized room, great a/c, excellent rooftop with views of the Taj Mahal in the distance. It was lovely to sit in the pool chilling with the views around. Breakfast was plentiful. Nice friendly staff.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Great for overnight stay.
    • Leisure trip
    • Couple
    • Deluxe King Room Taj View
    • Stayed 1 night

    Breakfast buffet selection is limited.

    Great view of the Taj Mahal.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Overall experience was pleasant.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lots of mosquitoes were there in the roooftop restaurant.

    Very good and well maintained.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Very comfortable stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    There is a roof restaurant but we were unable to use it due to rain, but it looked very nice. We had the buffet option at the main restaurant.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    I would recommend this hotel (especially in the spring/summer)
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 2 nights

    It was January and it can be cold in Agra at night so the heating not working was a problem. Some staff was sent to the room to fix it but nothing happened and in the end we were given a portable heater. As most of them a bit noisy but at least it kept the room warm.

    It's a very good hotel, what you would expect for a 4 stars hotel (I've seen 5 stars like this one too), good food, very clean, comfortable beds. It must be great in the summer at the rooftop swimming pool and bar.

    Stayed in January 2024

  • Reviewed: 10 March 2024

    9.0
    Perfect oasis to visit Agra
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    The TV did not work, but this was a common issue all over hotels in India. But not a major issue, this is not a place to watch TV.

    Everything, this was my last stop in my journey through India, so wanted a luxurious experience. The hotel fulfilled my expectations, a huge room with fantastic facilities, the bathroom was very spacious including a shower and a bathtub. Staff was impeccable, smiling and looking forward for a comfy stay. I selected a room with breakfast and dinner included, a very good choice since the food was perfect, based on Indian flavours. Although staff was surprised to have a lone backpacker not taking all-inclusive private tours, they were very kind and made me feel welcome. Finally, the location is very good, 25 minute walk away from the Taj Mahal and 10 minute ride in tuk-tuk from the Agra Fort.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    7.0
    Its ok for 1 night
    • Leisure trip
    • Family with young children
    • Deluxe King Room Taj View
    • Stayed 1 night
    • Submitted via mobile

    The breakfast and lunch buffet is simple. The travel desk did not inform about the fog and just make us book taj tour without able to see anything. The person also tell us to go the the park at night when the road is not even visible due to thick fog.

    The forced xmas eve dinner was surprisingly nice

    Stayed in December 2023

  • Reviewed: 29 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The noise from outside

    The restaurant and cakes

    Stayed in February 2024

  • Reviewed: 27 February 2024

    8.0
    Very good and enjoyable stay.
    • Leisure trip
    • Couple
    • Deluxe King Room Taj View
    • Stayed 1 night
    • Submitted via mobile

    Few episodes of power cuts and issues with Air con.

    Very clean. Excellent staff. Excellent food.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room Taj View
    • Stayed 2 nights
    • Submitted via mobile

    The rooftop is amazing Staff is friendly like no other

    Stayed in February 2024

Showing 1 – 25

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