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  5. Reviews of Howard Plaza The Fern, Agra

Reviews of Howard Plaza The Fern, Agra 4 stars

Fatehabad Road, Taj Ganj, 282001 Agra, India

#72 of 143 hotels in Agra

Guests' Choice

Review score

Based on 423 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    8.0

  • Facilities

    6.8

  • Staff

    7.4

  • Value for money

    6.8

  • Free WiFi

    5.8

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Showing 1 – 25

  • Reviewed: 4 May 2024

    8.0
    A nice base
    • Leisure trip
    • Couple
    • Winter Green Room
    • Stayed 2 nights
    • Submitted via mobile

    Whilst the room was huge and clean, it did need updating as in particular the bathroom was tired looking. However this would not stop us from returning!

    The hotel is very grand, with a lovely modern rooftop bar/restaurant. Our room was very spacious and always clean, and staff were helpful at all times. Overall a nice place to stay.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Great old style hotel. 👌 nostalgic experience of 90s
    • Family with young children
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    Travel desk was not able to arrange car we needed. Which we did it ourselves in 10min without haveing any local network at 50% price. As per his view agra had only one car for hire.

    Breakfast option. All guys at hotel are professional and helpful except one mention things we didn't like

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    Nice. A breath to take after the appalling and terrifying lack of accommodation India in general is… Walking distance to Taj Mahal 👌🙏

    Stayed in April 2024

  • Reviewed: 30 March 2024

    7.0
    Overall most enjoyable, helpful staff and a pleasant ambience.
    • Leisure trip
    • Family with young children
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    Rooftop restaurant is excellent, but not explained clearly enough that it’s separate from the hotel. Can cause confusion where billing is concerned

    Good value for money, and in an ideal location with a view of the Taj from the rooftop. Rooms clean and with a super comfy bed. Breakfast good.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    7.0
    Location excellent to view the TAJ, drugstore, ATM very closeby and overall a pleasant experience.
    • Leisure trip
    • Family with young children
    • Winter Green Room
    • Stayed 1 night

    A smell of petrol or gasoline .Apparently they were using some equipment for cleaning.

    Travel desk was very helpful. Mr Jain was good to arrange guide and car. The Rooftop Restaurant was very good. Food ok but the staff very courteous and polite. Good sized rooms. had all the amenities. Room faced the main road. A bit noisy.

    Stayed in February 2024

  • Reviewed: 27 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    One of the Staff Briend stupidly asked about the room key that was already taken by their housekeeping in my time of the hotel leaving.He charged me about the key.This is very much unusual for us. I hope hotel management will take necessary steps for that.

    Everything Only Staff

    Stayed in February 2024

  • Reviewed: 27 February 2024

    6.0
    My review
    • Leisure trip
    • Family with young children
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    Its an old property that need renovation. Ambience is nt worth for the money. They will provide you things on request. The rooms were not that clean as I expected.The service response is good but the restaurants needs to be improved in terms of service.

    The property is best in terms of location.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Fern Club Room
    • Stayed 1 night

    bed was bit uncomfortable.

    everything from room till restaurant. Love to visit again.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Good experience
    • Family with young children
    • Winter Green Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is superb and the quality of food is good. Saw some reviews about the staff being biased but didn't feel like that. The hotel is child friendly and accommodates your food related requests.

    Stayed in February 2024

  • Reviewed: 28 January 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were old, bathroom fittings and door were very old. Linings wasn’t great either.

    Location and only lobby.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    6.0
    Overall Good
    • Business trip
    • Couple
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    Old property, need renovation.

    Nominal rates

    Stayed in January 2024

  • Reviewed: 8 January 2024

    6.0
    good but not the best
    • Leisure trip
    • Family with young children
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    small things like socket next to bed were broken and couldn't be used. It looks like a star property but still needs a lot more to be working rightly for it become that start property

    property in general, location

    Stayed in January 2024

  • Reviewed: 1 January 2024

    7.0
    Decent hotel with a decent breakfast spread.
    • Leisure trip
    • Family with young children
    • Fern Club Room
    • Stayed 1 night

    The room could have been bigger. Smoking rooms are not provided.

    Location is very suitable for Taj and other monuments viewing

    Stayed in December 2023

  • Reviewed: 25 December 2023

    6.0
    Ok. But expected a good experience from Staff as this is a fern group hotel
    • Leisure trip
    • Family with young children
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    Staff in the restaurant and front office were not very performing and active.

    Property is very close to Taj Mahal

    Stayed in December 2023

  • Reviewed: 15 December 2023

    8.0
    Comfortable affordable hotel close to Taj Mahal
    • Leisure trip
    • Group
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    A little noisy. Would recommend headphones or earplugs to sleep.

    Good location. Short rickshaw ride to Taj Mahal. Shopping across the road. Staff friendly. Breakfast was very good. Room was comfortable.

    Stayed in December 2023

  • Reviewed: 31 October 2023

    5.0
    Not a memorable stay..
    • Leisure trip
    • Couple
    • Winter Green Room
    • Stayed 3 nights
    • Submitted via mobile

    There is a lot to say but I would summarise in a few words. The first impression towards hotel is their staff.. Ajay from the Front office was Apologetic for NO Reason, he lied to us that I am giving you an upgrade in the room but the rooms are on the same floor and the view is almost the same which looks like he lied to us. Instead of explaining the reasons he just apologize for his mistake which was quite Annoying. Archi was really rude she really needs to work on her English, We were standing in front of her in the front office and typing the Wifi password and there was only one guest who came behind me and Archi said Sir can u please give me some space, I was really not expecting this and make me feel little awkward, there was one more girl with her few a times and I can see their faces and expression that they are really not interested to assist, in short hotel's front office team really need some hospitality training.. The room attendants really don't know how to communicate Narayan was grumpy for a small request to change the linen again becoz We felt a soggy smell in the linen which he put. View from the room was really bad even after requesting the front office didn't change.

    Cozy rooms, Good varieties of breakfast. The restaurant team was good especially nilesh

    Stayed in October 2023

  • Reviewed: 11 October 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Winter Green Room
    • Stayed 1 night

    Poor lighting in bathroom Chocolate in fridge stale Night staff need better training

    Stayed in October 2023

  • Reviewed: 8 September 2023

    5.0
    Not comfortable and up to the standards required. The management need to look into the maintenance
    • Business trip
    • Group
    • Winter Green Room
    • Stayed 1 night

    The room maintenance and cleaning was very poor. WC tank was leaking. Door bell not working. Even hand towels not kept in bathroom, Room service menu was very short not much of choice.

    Nothing except the food was just OK though the choice was very limited.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    5.0
    Try a different hotel if you can
    • Leisure trip
    • Family with young children
    • Fern Club Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast buffet lacks of continental offer. Mattresses in beds too soft

    On average, nothing outstanding

    Stayed in September 2023

  • Reviewed: 21 August 2023

    5.0
    I am really not Happy this time.
    • Business trip
    • Solo traveller
    • Winter Green Room
    • Stayed 1 night

    Hello, I stayed here 2-3 times earlier as well. But this time somehow it was really unpleasant stay. Room, services and other basic facilities are not that great.

    Location of the Hotel is good. It is a good place but I think You need to work upon the services.

    Stayed in August 2023

  • Reviewed: 30 July 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Fern Club Room
    • Stayed 1 night

    Behaviour of staff

    Staff is not cooperative at all. Does not take any decision.

    Stayed in July 2023

  • Reviewed: 27 May 2023

    6.0
    It wasn’t a horrible experience but it wasn’t amazing either.
    • Family with young children
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    Things need renovation/ upgrade like the bathroom. The sheets were already used before like they weren’t changed after the previous guest. I know it because after roaming around the city when I finally pulled aside the blanket, the sheet was wrinkled and there were some random long hair on the sheets. None of my family had even been on the bed before that.

    It was a decent place to stay at, good central location and everything was nearby. They give good toiletries and aren’t of cheap quality. Good amenities. Towels were clean and washed properly.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    5.0
    Good for travel to the tourist sites but poor Wi-Fi and so very difficult to work
    • Leisure trip
    • Solo traveller
    • Winter Green Room
    • Stayed 1 night
    • Submitted via mobile

    WI-FI was very poor. IT KEPT DROPPING AND THEN WENT OUT COMPLETELY while I was working. Called the lobby 3 times until someone came up and eventually it started working again but I had missed my business meeting online.

    Close to the Fort and the Taj Mahal which was my purpose in Agra

    Stayed in May 2023

  • Reviewed: 24 April 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Fern Club Room
    • Stayed 1 night
    • Submitted via mobile

    The room offered to my was not at all worth of its price . And the staff was not all supportive you need to remind them everything 2-3 times and washroom does not have hot water in my room.

    Only the location was good .

    Stayed in April 2023

Showing 1 – 25

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