The area around the hotel is quite busy /with a lot of traffic and not much to sightsee. Not particularly an issue if you are getting around Mumbai by taxi/Ubers.

The staff in general were very friendly and helpful. The breakfast had a good spread of options. The rooms were clean and well equipped and the bed very comfortable. I was a female solo traveller and was offered a room on the Eva floor (26). This is a women’s only floor (where no male guests are allowed and any male staff who make it to this floor need to be chaperoned). Whilst I hadn’t chosen the hotel for this reason I liked this option, which other female travellers may feel more comfortable with. The pool was very nice as was the spa and salon. On location this worked well for me in the middle area of Mumbai (between the south where there are a number of tourist sites and the airport).

Stayed in December 2023

great staff and very helpful!

Stayed in December 2023

Hotel price range is sky high, so not a budget conscious offering here.

Regular returning customer, central location and good amenities and always great staff. Rooftop lounge is consistently the best feature.

Stayed in November 2023

Rooms given on different floors , breakfasf spread cud be better

Location , courteous staff

Stayed in November 2023

The queue for breakfast,

The hotel itself is exceptional

Stayed in November 2023

Liked everything

Absolutely superb hotel with great service from every staff member we encountered

Stayed in November 2023

amazing property lovely staff

Stayed in September 2023

Nothing

Hospitality is very good

Stayed in November 2023

It is well situated, with all the amenities needed. Very good restaurants. Very friendly and helpful staff.

Stayed in October 2023

The size of the rooms could be a bit biger, the carpets could have been "washed" more oftenly, Smoking rooms could be located on a higher floor, Ventilation on the 10th floor should be more quite.

Stuff assistance was great, Breacfast was good, amenities, cleaningness was good, cleaning team were very polite and helful, dinner was really good, Reseption and customer service are real professionals.

Stayed in October 2023

No point to write

Superb and awesome

Stayed in October 2023

No hot tub

Breakfast and comfortable bed.

Stayed in October 2023

Amazing service !

Stayed in October 2023

I liked everything except one moment. We were not allowed into the view point on the roof, they said it was not for everyone.

Stayed in October 2023

Fredricks Bar (lobby) unreasonably expensive

Charming property, quiet rooms, central location

Stayed in October 2023

Location, staff

Stayed in October 2023

The Breakfast Spread was too small compared to other ITC hotels, it wasn’t like a 5 Star it was like a local hotel

The Cleanliness Maintained, Green Initiative and no plastic in the whole property

Stayed in September 2023

All things in place.

Very courteous staff and take every care of us. Made us feel like a family member. Facilitated all facilities at their reach. Very supportive and

Stayed in September 2023

-Very poor choices in terms of both number of options and range of cuisine available for dining out of hours. This is, after all, a luxury hotel, not a canteen. -General absence of gluten-free options, especially out of hours. Are gluten-free people only allowed to dine at certain times ? -Access to Point of View is restricted. Apparently it is for corporate packages. In that case, there is no point advertising it generally. We were very disappointed not to be able to go there.

Location, rooms, beautiful layout of the hotel

Stayed in October 2023

Club access was very good

Stayed in September 2023

Last part of my review

Very nice hotel at the perfect location. Nice cozy rooms, they give you the classic old school luxury hotel feel which is a nice change from the all modern looking hotel. Right from stepping in where you have a very welcoming staff, check in process (by Dakshin) to the room, amenities, detailing in the room, noise level everything is perfect. You have good options for food in all their restaurants, above all their high team and luxury hours are perfect icing on your stay. Good to connect and spend your time outside your room. What I like the most is zero use to single use plastic, true to their luxury with responsibility tag like. Highly recommend this hotel, I am coming back for sure. Just one suggestion for the hotel - your staff needs to be a little warm towards guest, at multiple times saw people moving around or having chat in groups without any greetings to the customers or noticing them around.

Stayed in September 2023

Nice hotel with great city views

Stayed in September 2023

Nothing

Warm

Stayed in September 2023

Space for buffet breakfast 'spread' was too congested. I had to say sorry twice for bumping into other guests. Perhaps far too many food items for such a small place. Quite a few items didn't taste fresh. Croissants were cold n soggy. Scrambled eggs (egg bhurji) wasn't too palatable either - it came out in lumps with the serving tongs ! MISAL curry preparation was way too ordinary - they did provide farsan or sev, but I didn't see any onions, lemon and coriander (cilantro) around. A new batch of trainee chefs or what ? Or, may be chefs are working overtime. Surely need fewer but a well-curated menu.

Wonderful location, laid back old world charm (much like Imperial in Delhi).

Stayed in September 2023

Rooms laundry and carpet can be more clean. Dont have carwash service on request.

Staff behaviour,ambience all good.

Stayed in September 2023