Dr Babasaheb Ambedkar Road, Parel, 400012 Mumbai, India
#23 of 679 hotels in Mumbai
Guests' ChoiceBased on 1571 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
8.8
Facilities
8.7
Staff
9.0
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 14 May 2024
Christiana
United StatesNothing
Location and cleanliness and staff
Stayed in May 2024
Reviewed: 13 May 2024
Hema
IndiaNothing!
Heritage property, old world charm.
Stayed in May 2024
Reviewed: 12 May 2024
Harish
IndiaLunch buffet was excellent The reception staffs were good , but they could be little quicker Chef.Prakash was excellent at Dakshin would make your experience personalized.
Stayed in May 2024
Reviewed: 11 May 2024
Keerthivarman
IndiaPrice can be more comparable to similar hotels in the city.
Everything was simple excellent. Continue to do the good job you are doing
Stayed in May 2024
Reviewed: 5 May 2024
Andrew
United KingdomA tiny bit dated. A tiny bit cramped in areas.
Wonderful clean friendly welcoming luxurious.
Stayed in April 2024
Reviewed: 1 May 2024
Vaishvik
IndiaNa
Na
Stayed in February 2024
Reviewed: 21 April 2024
Girendre
MauritiusNothing to complain about.
All staff went out of their way to give an excellent service from the moment you step out of your taxi. Special mention of Manoj and Shabana at the check-in and Shagufta at the Info desk. Will definitely book ITC if I visit Mumbai again.
Stayed in April 2024
Reviewed: 20 April 2024
Seweryn
United KingdomFood quality and great service
Stayed in April 2024
Reviewed: 12 April 2024
Girendre
MauritiusNothing. Tip: when you book, include dinner, which does not come to much more. Not including dinner in your booking adds a lot to your final bill as it is very expensive. Note that there are no as good restaurants nearby.
Luxurious. Go for it. You get much much more than what you have paid for.
Stayed in April 2024
Reviewed: 10 April 2024
Binita
United KingdomSpacious, clean, and comfortable room, very spacious. Staff were very friendly and polite. Few options for food, restaurants were brilliant, very tasty food
Stayed in March 2024
Reviewed: 7 April 2024
Priya
United KingdomIt’s a beautiful regal hotel with all the luxury of the 5 star hotel it is. The staff were really lovely and accommodating. From the minute you arrive to breakfast the staff are very attentive.
Stayed in April 2024
Reviewed: 3 April 2024
Jyoti
SwitzerlandThe negative for us: the people! I know it is ironic but in a same hotel, some employees can be so emphatic and some not understanding the situation at all is beyond me. Perhaps it has nothing to do with the training but about the person. Not so much understanding/empathy from Bhavna, Shabana and Mahesh/Manish (not sure of the name) Here is to hoping people like Manoj are promoted and can teach a thing or two to people about Customer Service and empathy.
Let’s start with the fact that we are staying here for the past 17 days straight (some through booking and some direct) and are looking to extend for a day or two more and have not got a very positive response/solution from the reception team today so I have left the hotel in a bad mood and stress today. Now First of all the positives: for us it has been the people. Manoj at the reception has been beyond EXCELLENT! We checked in as we had a family emergency with just day and night long hospital visits and were in extreme stress. He not only made sure we had the best in terms of hotel facilities but also ensured we had nothing to worry about from the hotel booking perspective. Our trust in him is unshaken and we as a family thank him from the bottom of our hearts! Shubham and Sarvesh, we had only one dealing with but again, they put us at ease and were so amazing at easing out our stress. So Thank you! The Hornbys team has gone above and beyond for us. Fabian and his team like Hemant and Urfan always took good care of our needs and probably know our food habits by heart 😊 The hotel facilities are good too, although I couldn’t use much of it personally.
Stayed in March 2024
Reviewed: 30 March 2024
Bhagwan
United Arab EmiratesExtremely
That’s
Stayed in March 2024
Reviewed: 28 March 2024
Fraser
United KingdomNothing!
Everything!
Stayed in March 2024
Reviewed: 24 March 2024
Anand
IndiaPrice
Everything hospitality location room food
Stayed in March 2024
Reviewed: 18 March 2024
Pulkit
United Arab EmiratesI found the breakfast spread and quality underwhelming. The St Regis which is nearby and similarly priced has a far superior breakfast offering.
Everything in general was great, property, staff and rooms are great.
Stayed in March 2024
Reviewed: 15 March 2024
Yashwant
New ZealandDownloading the services manual which was not bright enough on my mobile
The room was nice and clean
Stayed in March 2024
Reviewed: 14 March 2024
Alok
IndiaAll Services - Breakfast, the room was the best and so dinner was scrumptious
Stayed in March 2024
Reviewed: 5 March 2024
Vidyut
IndiaAll Good
Excellent breakfast with a variety of Indian and Continental options. Great service too. Super freindly staff.
Stayed in March 2024
Reviewed: 4 March 2024
Rajesh
IndiaIt was all fine
The property location and ambience. The restaurant and the surroundings were beautifully decorated and designed.
Stayed in January 2024
Reviewed: 2 March 2024
Dr
OmanBreakfast was a bit disappointing..
Good Ambience..friendly staff..comfortable
Stayed in March 2024
Reviewed: 29 February 2024
Kay
SingaporeToiletries - would be great to have separate shower and hair wash. Overwhelmed breakfast area during peak hours - coffee requests might take a while.
Decent, spacious and quiet room.
Stayed in February 2024
Reviewed: 28 February 2024
Hiten
United KingdomSo far all good
Very clean, friendly staff and right in middle of Mumbai Central.
Stayed in February 2024
Reviewed: 27 February 2024
Odin
NorwayThe price
Everything
Stayed in February 2024
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