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  5. Reviews of ITC Grand Goa, a Luxury Collection Resort & Spa, Goa

Reviews of ITC Grand Goa, a Luxury Collection Resort & Spa, Goa 5 stars

263C, Arossim Beach, Cansaulim, 403712 Utorda, India

#1 of 6 hotels in Utorda

Guests' Choice

Review score

Based on 611 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.0

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 23 May 2024

    9.0
    Love it !
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 1 night
    • Submitted via mobile

    Increase their content for in-room dining !

    Amazing beachfront property , south Goa is the best if you want to relax and rejuvenate. ITC is exceptional and I already miss their croissants !!!!!

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 1 night
    • Submitted via mobile

    Tooo expensive

    Property itself!

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 3 nights
    • Submitted via mobile

    The service was top notch. I absolutely loved my stay with my family at ITC grand. A perfect resort for stay with family and kids. Fantastic food as well.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 3 nights
    • Submitted via mobile

    Great property. Beautifully laid out. Rooms were spacious and clean. Staff was courteous and very helpful. Food was excellent throughout the stay

    Stayed in May 2024

  • Reviewed: 26 April 2024

    9.0
    Superb resort
    • Leisure trip
    • Couple
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 7 nights

    Breakfast can be a bit chaotic if you time it wrong

    Perfect location. Facilities were first rate, everything you'd want. Fabulous pool and grounds and the beach only a 5 minute walk away.

    Stayed in March 2024

  • Reviewed: 23 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Lagoon View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 3 nights
    • Submitted via mobile

    Ms Alisha D'Souza (guest relations supervisor), Mr Ramesh at poolside, ms Ankana (Asst manager housekeeping)....... The 3 main reasons i keep coming back to ITC Grand Goa every year...they make sure my stay is more than perfect........they are always around with a smile, however tiring their day would be.....they would make sure my stay is memorable and most comfortable..

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    We loved it. Beautiful property. Loved the design of the buildings that housed the rooms.
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 4 nights
    • Submitted via mobile

    Lack of hand towel rods in washrooms.

    Breakfast was excellent. Many choices and vegan options were available as well. The resort is very well laid out. Lovely village vibe. Staff is excellent, very friendly, helpful and smiling.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 1 night

    The stay, the food, the staff, overall the hotel itself was simply amazing. This specific hotel of ITC is the best stay that I have experienced ever.

    Stayed in February 2024

  • Reviewed: 19 April 2024

    10
    Magnificent hotel with a huge territory.
    • Leisure trip
    • Couple
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 3 nights

    Magnificent hotel with a huge territory. The area is very beautiful, with lots of greenery and many stunning spots. You can simply enjoy strolling around the premises. The room is very comfortable, spacious, and clean. The food is good and diverse. We had a great pleasure staying at this hotel.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 2 nights
    • Submitted via mobile

    Food can be better. Buffet can have more variety

    Space beauty luxury

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Excellent experience.
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 1 night
    • Submitted via mobile

    Hand Towel rods should be added to bathrooms.

    Very extensive spread.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 3 nights
    • Submitted via mobile

    Washroom cleanliness was not upto the mark. Water blockage was the concern initially which was resolved by the team

    Overall property was good with nice facilities

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Comfortable, pleasant, friendlyq
    • Leisure trip
    • Couple
    • Lagoon View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 5 nights
    • Submitted via mobile

    Missed a nice, relaxing lounge like the lobby to enjoy drinks

    Access to the beach, facilities (gym, pool), friendly staff

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Overall a very positive experience with good facilities & very helpful staff.. could do with formation of a dedicate
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 1 night
    • Submitted via mobile

    Older Children sports facilities are limited. The Table Tennis racquets & balls are very poor quality. The air hockey doesn’t work very well. The only bicycle available on the site wasn’t well maintained with rusty chains and squeaky brakes. The slides of the connected swimming pools had lost the paint - one was closed while the other doesn’t feel comfortable because of the friction. I would certainly suggest the formation of a dedicated entertainment team that can keep the older kids and adults entertained throughout the stay. The beach sports activities are run by another supplier & were limited - perhaps due to the time we visited. I felt it would help if run by the resort directly to maintain the same standard as in the resort.

    The private beach - which is 2 mins away and very clean & well maintained. The friendly staff who are ever willing to help. It’s a beautiful resort with lots of green. Very easily accessible from GOI airport. The energy during the sunset was awesome..

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Relaxing, good food and friendly and attentive staff.
    • Leisure trip
    • Couple
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 6 nights
    • Submitted via mobile

    The rug in our bedroom was a bit dirty. Also, under the toilet bowl rim it was almost black…perhaps the cleaner only cleans what can be seen?

    The rooms and the swimming pools.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 4 nights
    • Submitted via mobile

    in the pool Indian women or sometimes men went to the pool in clothes and this was very strange, also the water activities on the private beach were private and not under the control of the hotel management, so it was not of the required quality.

    Everything was excellent, the breakfast and lunch meals in the buffet were very complete, and the staff were very polite, the room was completely cleaned every day, and the room accessories were complete, and I would definitely recommend this hotel to others.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Very good room service and very bad morning breakfast service in restaurant. Worst restaurant servic
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 3 nights
    • Submitted via mobile

    In Morning breakfast 2 days I felt like God should save those Dosa counter and omlet counter staff. They will write order and they assure that they will serve on table.inspite of repeated requests they will forget . They are confused and careless. Very bad service at Dosa counter and omlet counter.

    Location,comfort,cleanliness

    Stayed in March 2024

  • Reviewed: 2 April 2024

    10
    Special holiday done well
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are a bit old style

    Perfect property for family holiday

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Almost Value for money
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 3 nights
    • Submitted via mobile

    To many Mosquitos, cleanliness can be better, telephone connections can be managed better, baby food deliveries not given priority and guests have to dine at banquet hall for buffet(feels like you are attending a wedding) .

    Location is good. Beautiful property. Good food.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    9.0
    Brilliant place to recharge, rejuvenate.
    • Leisure trip
    • Solo traveller
    • Lagoon View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 1 night
    • Submitted via mobile

    The service was great, and so many water bodies throughout…it was fab.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Sea View, Guest Room One King or Two Twin/Single Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing significant

    Very good spread

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Overall a pleasure stay
    • Business trip
    • Couple
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 1 night

    ALMOST NOTHING

    BEACH

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    Best place for luxury stay at Goa
    • Leisure trip
    • Couple
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 2 nights
    • Submitted via mobile

    Less non veg options (esp breakfast)

    Amazing service and beautiful property

    Stayed in March 2024

  • Reviewed: 16 March 2024

    10
    Enjoyed the stay.
    • Leisure trip
    • Family with young children
    • Garden View Premium, Guest room, 1 King or 2 Twin/Single Bed(s), Facilities access, Pool access
    • Stayed 3 nights
    • Submitted via mobile

    Not appliy

    It is very well located on the beach. The breakfast was to our expectations. Nice property.

    Stayed in March 2024

Showing 1 – 25

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