Food was excellent Service excellent Cleanliness exceptional

Stayed in February 2024

Definitely a place where you are in the lap of luxury. Staff was outstanding, rooms were amazing, shower was really great, and the spa was so relaxing. Views are also top notch!

Stayed in February 2024

Enjoyed the stay. Excellent spread of breakfast.

Stayed in February 2024

Difficult getting change from the desk for riksha and tips

We loved the club room and the breakfast

Stayed in February 2024

Nothing

Breakfast

Stayed in January 2024

Breakfast staff - I was constantly ignored when I was asked if I needed anything. I would then be asked if I had everything I needed, I replied saying I am waiting on cutlery/ drinks etc and then be ignored again. I was on average repeating myself 4 times everyday. I was given a table to eat at, put my phone and room key down on the table to then be told by other guests that the table was theirs and I needed to move... by hotel staff causing mix ups (all whilst holding my plate of food and drink), whilst the other guests had no food or drinks to hand. Not the best breakfast service by staff at all.

The facilities, range of food and the overall feel of the hotel.

Stayed in February 2024

A little expensive compared to other hotels in the city.

Comfortable rooms with a sea view, great pool and fantastic breakfast with lots of seating. Executive lounge was really worth while - great food and drinks.

Stayed in February 2024

-

Brilliant breakfast! great staff

Stayed in February 2024

The rooms now need to be updated as the look a little dated Shame the pizza restaurant wasn’t operating You need an outdoor bar for people to enjoy outdoors for day and till late evenings

All was great

Stayed in February 2024

The length of time to get to the Gateway of India and other key sights due to the traffic. Often taking up to an hour and a half. Not the hotels fault but worth considering if this location is important to you.

All the staff were really welcoming and helpful, often going above and beyond. The hotel was spacious with excellent facilities, a wide variety of food options and a lovely pool area. Also direct access to the beach.

Stayed in February 2024

Attitude of check out reception staff,

J W Marriot Juhu is always my first choice for my Mumbai holidays stay, close to Juhu with full of other facilities. We use lotus cafe food was good some time service was slow but can understand as full of restaurant. Used queen spa therapist was very nice thanks to her

Stayed in February 2024

Amazing variety and fabulous taste

Stayed in February 2024

The location and the atmosphere

Stayed in January 2024

Nothing

We liked everything. The moment you arrive the staff are very friendly and welcoming. The hotel’s cleanliness and hospitality is excellent

Stayed in February 2024

The food is extremely expensive.

The ambience is amazing. The service cleaners are very friendly. Great reception. The poolside is amazing. Rooms are spacious. Breakfast was excellent.

Stayed in February 2024

Take your booking details with a screenshot to show the room you have booked otherwise you won’t necessarily be given your choice room. Despite this the staff promptly remedy the situation. Is it necessary though? We ask. Just do the right thing to start with.

Nice location for our visits to Mumbai. Not far from Airport. Service is exceptionally good from everyone . Our choice hotel for past 15years or so.

Stayed in January 2024

Service, quality and friendly staff.

Stayed in February 2024

A missing gesture to accommodate senior citizens with a room closer to the elevator ! A cup of simple tea in the lobby !

Excellent menu Excellent preparations

Stayed in February 2024

Outdoor garden had a bad smell otherwise good

On the whole I was impressed with the service and choice. Specially the breakfast

Stayed in February 2024

Backyard sitting area is closed at 10 pm to enjoy quiet time.

Excellent breakfast with several variety options .

Stayed in January 2024

Room slightly smaller than expected

Amazing buffet, grand lobby

Stayed in January 2024

The cost

Generally everything

Stayed in January 2024

Nothing!

Efficient service, great hotel and facilities. Clean and great food!

Stayed in January 2024

Nothing

Excellent service, food, facilities and room.

Stayed in January 2024

There was an issue with my booking that caused an enormous amount of stress. The hotel said it was a system error. I had booked 2 nights via booking.com, for which I received email confirmation. Several hours later I received a cancellation notice! When I tried to find out why my booking had been cancelled I was cut off twice and then received 3 different answers from 3 different people causing a sleepless night and completely spoiling the last night at a prior location. When we arrived at the hotel the next day, I was charged for 4 nights which I only noticed after I had paid! I was then told the refund would not reach my account for up to 30 days! Not great. We received a cappuccino by way of an apology .....

The staff were friendly and helpful. The pool and pool area were excellent. The room was nice - bathroom was clean and the shower was good! The beds were very comfortable.

Stayed in January 2024