Beach side location in mumbai ! What more one wants Excellent gym

Stayed in May 2024

1) The hotel is run like a railway station. Noisy, difficult to communicate. There was constant noise on the night of the 20th April as there was some Punjabi loud music and your guests could not sleep. My daughter Sonya was still there and she told me .( 2) holding lakhs of rupees from credit cards for incidentals is bad. It took us days to get money refunded after we returned home. No other 5 Star hotel in Mumbai does that and we have stayed in Taj, Trident, Sofitel, etc.(3) Reception staff going through the accounts making us stand for considerable time and not explaining properly is bad. For older people especially they are unable to stand in one spot 30 minutes while explaining. Can’t you provide a desk and chair in a corner where all this explanation is carried out. (4) The regional choice of food at the breakfast was poor. In one corner too much Gujarati food everyday. Need more from Maharashtra or other states. (4) Your lounge on 4th floor is pathetic. TOO LITTLE choice and variety. Mainly Pani Puri and bhel puri every day. Also you have a sign requesting to keep conversation low and not too much noise. Yet every day there were a group of 3 men talking loud for hours. Others can’t relax and the supervisors during the period 15th to 17th had no guts to tell them to keep their conversation low. All the supervisors can say is shift somewhere else? Where somewhere else when the place is crowded like a Bazar. Some cookies and slices of cake could be provided in the lounge with tea and coffee all day.

Most of the staff were good and helpful especially staff who serviced the room and breakfast staff. However some of your reception staff who greet visitors and attend to them like check in or check out or settling bills need further training. Also the staff in the business lounge especially supervisors need to be got rid of or further training.

Stayed in April 2024

For the price paid the room could have been bigger. The Marriott property in Pune is far superior. The area adjoining the windows are resting areas for pigeons! Wonder if they can do anything to deter the birds from using the areas and dirtying them!!

Awesome breakfast buffet spread!!! Very helpful and pleasant staff. Expansive property! Beach at a short walk. Great location

Stayed in March 2024

Ca not think of anything

Superb

Stayed in May 2024

There was nothing to not like

Amazing hotel. Customer service is top notch and nothing is too much trouble. Great facilities and the executive lounge is well worth the extra money. Celebrated my birthday here and room was decorated and birthday cake provided. Pool area is beautiful. Will definitely be back here.

Stayed in May 2024

Cannot think of any bad things to report.

Good hotel. Great staff at all levels.

Stayed in May 2024

We especially liked the reception we received and the checking in whilst in the room. Great customer service initiative 👏🏾 👍🏽 👌🏽

Stayed in May 2024

Nothing

Service minded staff

Stayed in April 2024

Nothing. It’s fabulous!

One my goodness everything and everyone ! Just the most beautiful Hotel we have ever stayed in. The breakfast buffet was out of this world delicious. So many options and each and every chef, hostess and waitress staff was beyond accommodating.

Stayed in April 2024

Same as above

Breakfast was quite repetitive, I suggest that menu should be short but non repetitive

Stayed in April 2024

Rooms are rather small compared to other hotels.

I am a frequent traveller to Mumbai. This is a great hotel with excellent customer service. The rooms are clean and food is impeccable. The breakfast buffet is a magical experience with so much choice.

Stayed in April 2024

Not applicable

Location and facilities

Stayed in March 2024

A lot of the younger staff needed training But those who knew their trade were excellent

Everything you would expect from a Mario's Pool exceptional

Stayed in April 2024

Very good 👍

Stayed in April 2024

Room structure is bit old

Hotel , location n staff

Stayed in March 2024

Great service, fantastic food and facilities! Gym is very big with great equipment. Pool is lovely too.

Stayed in April 2024

Lack of step free access for acesss to the pool area from hotel

Food was excellent and service

Stayed in April 2024

Great ambience

Stayed in April 2024

Maybe different menu’s on the buffet spread in breakfast

Attention to detail , excellent food & the team making the effort to make our wedding anniversary related trip memorable

Stayed in April 2024

Nothing , maybe a bit of flexibility around very late checkin ie we arrived to hotel after 2am but still had to pay full rate . Also in the rooms no windows open and no balconies that is a major let down. But everything else perfect.

Hotel is beautiful, nothing extra required you literally need not leave the hotel to have a lovely holiday. The staff were excellent and extremely helpful. Swimming pool spotless and stays open until 10pm which is fantastic on a hot night in Mumbai!

Stayed in April 2024

It is enormous so a little soulless but then enormous/vast hotels like this often are!

A grand hotel on the beach in Juhu. Top class service, fantastic pool and gym and wonderful breakfast selection.

Stayed in April 2024

The hotel was beautiful, great choice of food and drink, very spacious, comfortable bed, but in particular the staff were fantastic and made me feel like a VIP the whole time

Stayed in March 2024

The Marriott has a loyalty scheme, which was the reason why we booked the hotel in Mumbai. Unfortunately points are awarded only for direct bookings and the scheme is very poor in comparison to other hotel loyalty schemes. It is no reflection on this hotel whatsoever, but I will be looking at using other hotels in preference to the Marriott.

Stayed in April 2024

We liked everything

Lounge access, breakfast and location Sea view from our bedroom

Stayed in April 2024