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Reviews of Palace On Ganges - Heritage Hotel 3 stars

B-1/158, Assi Ghat, 221001 Varanasi, India

#160 of 232 hotels in Varanasi

Guests' Choice

Review score

Based on 115 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.8

  • Location

    8.8

  • Facilities

    6.5

  • Staff

    7.5

  • Value for money

    6.1

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 4 June 2024

    7.0
    We had high expectations but the experience was overall meh.
    • Leisure trip
    • Family with young children
    • Heritage Luxury Upper Floor
    • Stayed 2 nights

    Rooms are not airy or well designed. Staff is not really helpful. Though the rates are high, it does not provide luxury or comfort. Despite booking through Booking.com, the hotel wanted upfront payment, months in advance. You need to take the stairs to the top most room which is the 5th floor. This fact is not clarified in advance

    Location was good, as in right at the Assi Ghat, which is the starting point of all Ghats. One could see the river from one room on top floor. Food preparation was good but choice was limited

    Stayed in April 2024

  • Reviewed: 27 May 2024

    7.0
    Hotel is ok for a short stay because of it`s wonderful location right on the Assi Ghat
    • Leisure trip
    • Group
    • Heritage Luxury Upper Floor
    • Stayed 2 nights

    Facilities in the room was not commensurate with the prices being charged. Breakfast was average. There is no lift in this hotel to go up the floors.

    The location was great. Staff was friendly and helpful.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    6.0
    Reasonably comfortable…
    • Leisure trip
    • Couple
    • Heritage Luxury Upper Floor
    • Stayed 1 night
    • Submitted via mobile

    Hot items were Luke warm… very little variety …. and hotel is vegetarian

    On 1 to 10 I would rate it at 4

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Fantastic location, fabulous ambience of heritage property , good staff
    • Leisure trip
    • Group
    • Heritage Luxury Upper Floor
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant is not so well kempt and not inviting. Though I had sandwiches and cold coffee , it was delicious!

    Didn’t take breakfast. The main bonus point of this hotel is its location!

    Stayed in April 2024

  • Reviewed: 11 January 2024

    7.0
    Great location in Varanasi.
    • Leisure trip
    • Couple
    • Heritage Luxury Upper Floor
    • Stayed 2 nights
    • Submitted via mobile

    Communication prior to arrival whilst trying to arrange an airport transfer was poor.

    Location is great. Food in rooftop restaurant is nice.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    7.0
    Perfect location!
    • Leisure trip
    • Family with young children
    • Heritage Room lower floor
    • Stayed 3 nights
    • Submitted via mobile

    The bed is super hard, almost like sleeping on a table.

    It is a very atmospheric place with a traditional decor. The shower is perfect! The best thing about this hotel is the location, very close to all the places of interest. We thought it might be a chaotic place being so close to the ghats, but actually it is very calm and quiet inside. Overall we found it clean and comfortable.

    Stayed in December 2023

  • Reviewed: 23 December 2023

    7.0
    Simple, clean, adequate
    • Leisure trip
    • Couple
    • Heritage Luxury Upper Floor
    • Stayed 3 nights
    • Submitted via mobile

    Mr Ajay Singh in Reservations had a curt and indifferent manner that made us apprehensive initially but fortunately all the Front Desk and Housekeeping staff were warm and helpful. Breakfast ticks many boxes but is average in taste and ambiance. Do keep in mind that Assi Ghat is at one end of the riverfront

    Well located near one of the main Ghats so commuting to/fro by autos or boats is easy. Room was clean with all basic conveniences and adequately sized (about 170 sft plus en suite bathroom of about 30 sft) for travellers who are going to be out and about most of the time

    Stayed in December 2023

  • Reviewed: 10 December 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Heritage Room lower floor
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast service was slow. Would have been nice if breakfast was offered on the roof terrace.

    Location was good. Rooms were comfortable.

    Stayed in November 2023

  • Reviewed: 30 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Heritage Room lower floor
    • Stayed 2 nights
    • Submitted via mobile

    The service in the rooftop restaurant could have been better

    Excellent location very close to assi ghat

    Stayed in November 2023

  • Reviewed: 27 November 2023

    7.0
    Central spot for Ganges walks and boat rides. Wonderful heritage building that definitely now needs a lot of TLC.
    • Leisure trip
    • Couple
    • Heritage Luxury Upper Floor
    • Stayed 2 nights
    • Submitted via mobile

    Communication could be improved if staff had better basic English. Stayed here 8 years ago and the hotel has definitely declined in standard since then. Hotel also forgot to arrange the pre organised airport pick up. So we had to arrange taxi at airport.

    Right on Assi Ghat and perfect for walking along the Ganges and ghats. Food was good with very willing restaurant staff.

    Stayed in November 2023

  • Reviewed: 22 August 2023

    7.0
    Okay.
    • Leisure trip
    • Solo traveller
    • Heritage Luxury Upper Floor
    • Stayed 3 nights

    I can write about my room 204. It basically DID have and DID not have a window. The window opened to see pipes and sanitation pipes.

    Position of the hotel was excellent. The staff was helpful . Never used the restaurant .

    Stayed in August 2023

  • Reviewed: 16 August 2023

    8.0
    Good property on the Assi Ghat. Was able to attend both the Evening and Morning Aarti on the ghat. The property also has
    • Leisure trip
    • Couple
    • Heritage Luxury Upper Floor
    • Stayed 2 nights
    • Submitted via mobile

    proximity to the ghat

    Stayed in August 2023

  • Reviewed: 13 August 2023

    6.0
    Need Better Value for Money
    • Leisure trip
    • People with friends
    • Heritage Luxury Upper Floor
    • Stayed 1 night
    • Submitted via mobile

    There are no elevators in the hotel and the trudge up to the rooms or rooftop restaurant may not be friendly for the elderly. The food is average and the menu has no theme. The breakfast buffet is passable at best. Many rooms have no windows or view. The amenities in the bathrooms need improvement.

    The hotel is well-located and has a unique old-world charm. The staff are friendly and try to cater with a smile.

    Stayed in July 2023

  • Reviewed: 3 August 2023

    6.0
    It was a fair stay
    • Leisure trip
    • Couple
    • Heritage Room lower floor
    • Stayed 3 nights
    • Submitted via mobile

    No phone signal and shower not working properly .

    Room interior

    Stayed in August 2023

  • Reviewed: 28 February 2023

    7.0
    Location and internal ambience is good. Some more efforts in improving cleanliness, renovating bathr
    • Leisure trip
    • Couple
    • Heritage Room lower floor
    • Stayed 2 nights

    Rooms have NO views either of river Ganga or any other scene. rear window has bear wall view. Other improvements required : cleanliness , wifi, bathroom fittings /fixtures, access to reception , breakfast is served in basement and preparations are cooked on roof .

    Its location ,from where we could just walk to Assi Ghat and other mandirs.

    Stayed in February 2023

  • Reviewed: 12 February 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Heritage Luxury Upper Floor
    • Stayed 2 nights

    The bathrooms could be much better

    Good

    Stayed in February 2023

  • Reviewed: 23 December 2022

    6.0
    fantastic location, rest all pretty basic, probably value for money just because of the location
    • Leisure trip
    • Family with young children
    • Heritage Room lower floor
    • Stayed 1 night

    we had booked 3 rooms, 2 first and then a third room, two rooms were fine but one room, named goa had poor beds, we had booked an extra bed which was just a mattress on the floor staff friendly although their price didnt match with the price on booking.com, so worth checking before paying, the difference was 4000 rupees they agreed and didnt charge the higher amount when I pointed this to them bathrooms basic but adeqaute clean towels could be better

    just had coffee, breakfast basic but ok fantastic location, beside assi ghat i had booked 3 heritage rooms (in 2 separate bookings) two rooms were good, one room was poor

    Stayed in December 2022

  • Reviewed: 21 November 2022

    8.0
    A great hotel to stay in Varanasi, well located at Assi Ghat. highly recommended
    • Leisure trip
    • Group
    • Heritage Room lower floor
    • Stayed 4 nights
    • Submitted via mobile

    the staff could be a little more proactive and engaging. it seemed as though some of them weren’t in a happy place

    the hotel is in a great location, very clean and comfortable

    Stayed in November 2022

  • Reviewed: 21 October 2022

    8.0
    A comfortable & satisfying experience !!!
    • Leisure trip
    • Solo traveller
    • Heritage Room lower floor
    • Stayed 4 nights

    The room sizes were small .. they certainly require some refurbishing !!

    Great location & the property has great ambience from outside & lobby area !! Extremely friendly & helpful staff ! Prompt service throughout !!

    Stayed in October 2022

  • Reviewed: 31 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Heritage Room lower floor
    • Stayed 1 night
    • Submitted via mobile

    Good place to stay close to assi Ghat 🫰 vehicle and boat service are close by easy access.

    Stayed in May 2022

  • Reviewed: 8 May 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Heritage Room lower floor
    • Stayed 2 nights
    • Submitted via mobile

    Aircon was not working on the top floor. The area for breakfast does not have proper fan

    Helpful Staff

    Stayed in April 2022

  • Reviewed: 20 March 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Heritage Room lower floor
    • Stayed 1 night
    • Submitted via mobile

    bed sheet and towels need better quality as it were having stains

    location and breakfast menu.

    Stayed in March 2022

  • Reviewed: 2 March 2022

    7.0
    smiling helpful staff and quaint coziness to the place
    • Leisure trip
    • Solo traveller
    • Heritage Room lower floor
    • Stayed 1 night
    • Submitted via mobile

    nothing

    location and looks

    Stayed in March 2022

  • Reviewed: 17 November 2021

    6.0
    Overall, stay was ok. Staff helped with procuring medication for me at 2am, which I’m thankful for.
    • Leisure trip
    • Solo traveller
    • Heritage Room lower floor
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was extremely dirty and even after asking for it to be cleaned it wasn’t cleaned properly. There was no geyser and therefore no access to hot water.

    The location was excellent. Right in front of Assi Ghat.

    Stayed in October 2021

Showing 1 – 25

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