Dinner buffet could have been better. Spread was OK but the quality of the dishes could be improved

Breakfast was decent

Stayed in April 2024

Very narrow and rough approach road. Average breakfast in terms of variety and taste. Expensive meals with very slow service.

Fantastic location with great valley view. Friendly staff. Very well maintained gardens and property.

Stayed in April 2024

They didn’t provide complete set of toiletries, there was no tooth brush and toothpaste available

The location, friendly staff and the room

Stayed in March 2024

1. Can stay here only if you have your own vehicle 2. The food taste was average.

1. Property is maintained exceptionally well. 2. The staff is very polite and helpful. 3. They have amenities like games etc 4. Pet friendly 5. Safe 6. Have toilet and food facilities for drivers.

Stayed in January 2024

Ooty weather is cold. The bonfire in cottage should be given as complimentary rather than charging for it. As we are already paying a good amount for cottage

The cottage is beautiful. Scenic beauty. Loved the cottage and nature theme.

Stayed in November 2023

The Fire that they put in the room gets charged . We were not communicated about the actual price

Staff is good ..location is great. Breakfast is good

Stayed in November 2023

Room comfort and maintenance. Requires major repairs. Leaking from the roof and chairs broken where we were sitting.

The ambience, garden, the staff & service and the meals were excellent.

Stayed in October 2023

bed ( mattress ) was bit uncomfortable

location , garden , hill view , staff , service .

Stayed in August 2023

Standard rooms are extremely small and dingy.

Service was good and prompt. David was extremely courteous and nice

Stayed in July 2023

Good environment good food

Stayed in June 2023

The bedroom and bathroom was bit of a dampener. The bedroom was dark without windows with no sunlight. The room was however very big and spacious, enough for extra bed, plenty of space for movement. It had a nice fire hearth and the staff even offered to lit it for us in the evenings. The bathroom was too big without shower screen, and there was a kind chillness due to the size. The water was hot very early morning but by 7.30am it just about luke warm and taking bath was chilly affair-luke warm water and chillness due to the size of room. Shower enclosure would be the answer and better heating required. They expect 100% advance payment on check-in, bit strange, especially when its exclusive.

Location was very peaceful, scenic place, hotel kept spick & span, staff very friendly & always smiling & eager to help. Garden was the best, we spent hours on the lawn, basking in sun, reading, chatting and working. Food was high quality, service excellent. Dining was a pleasure here. Reception made it smooth for us and were ever helpful. I have to appreciate service of Mr Bala at reception who was very helpful always, Mr David, senior steward very seasoned, experienced, smiling taking care of us, Mr Hasmath Ali, youngster, steward, very mature for his age smiling and served us well and Mr Ashok, housekeeping, for his ever helpful nature, attended to all our requirements and more. Service overall is 100% with well trained staff

Stayed in June 2023

The Bed could have been more comfortable.

Awesome views, well-maintained and landscaped garden and superb hospitality on the part of each and every member of the staff.

Stayed in June 2023

Good staff

Stayed in May 2023

Sherlock is a really pretty and quaint property just a few mins way from the bustling main town of Ooty. We really enjoyed our short stay here, the room was clean and with all necessary facilities, the team members Bala, Ashok and even the cleaning lady who made our room including the other team members on property were extremely warm and accommodating. The food is excellent as well, we enjoyed our evening tea and snacks along with dinner too. Overall a fantastic city getaway for peaceful staycation.

Stayed in May 2023

Roads to resort was difficult There was no control on hot water in bathroom, even in cold pipe it was boiling water.

Rooms were decent Employees were friendly

Stayed in May 2023

Price rate

Rate of cost is high for some reasons

Stayed in April 2023

the road to the property

architecture, view , lawn

Stayed in April 2023

scene

Stayed in March 2023

The furniture in the room is a little dated and could definitely use some upgrades.

Courteous and prompt service, staff were excellent. The view from the room was stunning looking out over the hills and the town of Ooty. Food was very good.

Stayed in March 2023

the location and the garden area with an excellent view

Stayed in March 2023

It was early March, and the nights were rather cold but they would not light the lovely fireplaces in the house or in the rooms. I can't see why, because it would cost them practically nothing to do it, firewood in Ooty must be practically free! It would have definitely added to the ambience of the place if they lit the fire in the living room or the restaurant at least, which were really cold especially since they seem to be in the habit of keeping all the doors open. I would definitely have fallen in love with this place if they had not bee (in my opinion at least) so stingy with lighting the fires. The rooms were a little shabby, with yellow sheets, even though they did seem to be fresh. The furniture and curtains also seemed not to be rather old and not to have been polished in a long time and were like your grandma's old furniture that you might inherit but want to really polish and varnish before you put them in your house. The curtains were definitely rather dirty. Definitely this place could easily charge 1.5 times more if only they gave the building and the furniture some TLC. They also were kind of stingy with changing me to a room with a veiw of the garden even though I could see that there were several rooms empty.

The garden was wonderful - just gorgeous in fact and the view of the hills was lovely. The staff were very friendly and helpful. They gave me a heater and it was really helpful. The restaurant was great, they would ask you what you wanted for dinner so that they could prep it and be ready for you when you wanted to eat - which was very nice of them - I didn't take advantage of this kindness and so had to wait quite a while for dinner to be ready for me after I got to the restaurant. So do take them up on the offer when they ask. The breakfast was wonderful, although they could extend it upto 10:30 rather than just 10am if you asked me. Definitely the staff deserve a special mention for their service and helpfulness!

Stayed in March 2023

The stay was good but had a small issue late in the evening the lock was stuck and not able to go into our checked in room .The staff alloted us a different room after struggling to open the lock few hrs later.The food and the rooms were good and clean

Stayed in February 2023

the direction to find the hotel

Ambience , room view , food quality

Stayed in December 2022

Few additional things in the bathrooms could be better . the tube light was not working .

The scenic view and the outdoor garden area was beautiful & spread out . the lawn is the highlight of the place and the staff is very helpful

Stayed in January 2023