Chhatrapati Shivaji International Airport ( Domestic Terminal) Off Western Express Highway, Santacruz (East), 400099 Mumbai, India
#12 of 695 hotels in Mumbai
Guests' ChoiceBased on 3364 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.0
Staff
9.0
Value for money
8.6
Free WiFi
8.6
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End of dialog contentReviewed: 16 October 2023
Gaurav
Indiayes
Stayed in October 2023
Reviewed: 16 October 2023
Ghaiz
QatarAs a comment, I didn't like the fact that Taj Santa Cruz Hotel Mumbai promised me an escort from the airport but failed to deliver on that promise. It was disappointing to arrive and find no representative waiting to assist with my transfer to the hotel. This lack of follow-through on their part was a letdown and didn't meet my expectations for the level of service I anticipated from such a renowned establishment.
Taj Santa Cruz Hotel Mumbai is a luxurious haven with impeccable service. The rooms are stunning, the dining options are exceptional, and the staff goes above and beyond to ensure a memorable stay. Conveniently located near the airports, it's the perfect choice for both business and leisure travelers. Highly recommended.
Stayed in September 2023
Reviewed: 16 October 2023
Aman
IndiaLiked everything
Exceptional service by Gaffar Sheikh driver for the hotel.
Stayed in October 2023
Reviewed: 14 October 2023
Pankaj
IndiaTowels should be non scented
Everything as expected for Taj, upgraded room
Stayed in October 2023
Reviewed: 11 October 2023
Mohammad
BahrainClean , spacious, quick service& good variety at buffets
Stayed in October 2023
Reviewed: 6 October 2023
Shlok
IndiaEverything was awesome
Stayed in September 2023
Reviewed: 3 October 2023
Nirupam
IndiaWe were asked to go to the additional temporary managed breakfast place and that it is same and has everything. But it had only the basic breakfast. More than half the items were not there. When we ordered for it it took more than 20-25 minutes to be served.
Stayed in September 2023
Reviewed: 1 October 2023
Kirit
IndiaFood taste requires improvement
Stayed in October 2023
Reviewed: 30 September 2023
Juerg
Switzerlandcheck-in was somewhat long and complicated
Stayed in September 2023
Reviewed: 29 September 2023
Raghavan
IndiaClean, great rooms and great service attitude. I want to specially appreciate Mr Anuj who checked me into the room. He was very hospitable and ensured a great room for me.
Stayed in September 2023
Reviewed: 28 September 2023
Brianfds
IndiaStay was amazing
Stayed in September 2023
Reviewed: 26 September 2023
Rodrigo
South AfricaPoor ventilation of breakfast restaurant area.
Facilites and comfort of the room
Stayed in September 2023
Reviewed: 26 September 2023
Salim
IndiaMay be next time
I din had breakfast
Stayed in August 2023
Reviewed: 24 September 2023
Sandeep
IndiaFood
Room
Stayed in July 2023
Reviewed: 23 September 2023
Saumark
IndiaLocation! Food! Cleanliness! Big room!
Stayed in September 2023
Reviewed: 22 September 2023
Rohan
IndiaIn room dining is extremely overpriced and below par in taste if I’m being gracious. We waited for almost an hour for the food to arrive and when it came, the bread was stale. No salt and pepper was provided to season which was necessary as the chicken gravy had absolutely no taste.
Staff is courteous, house keeping is prompt with requests. Rooms with runway are the only ones worth staying in. Morning tea and coffee by Rizwan at the buffet was great.
Stayed in September 2023
Reviewed: 22 September 2023
Ahmad
Saudi ArabiaStaff are very welcoming
Stayed in September 2023
Reviewed: 21 September 2023
Indrani
IndiaLocation was awesome.
Stayed in September 2023
Reviewed: 20 September 2023
Bhushan
IndiaVery good hotel and staff are also good
Stayed in September 2023
Reviewed: 20 September 2023
Viren
IndiaRoom service was a bit slow
Great location Great property
Stayed in September 2023
Reviewed: 19 September 2023
Rajesh
IndiaEverything
Stayed in September 2023
Reviewed: 18 September 2023
Kentaroh
IndiaBest location to the airport terminal1
Stayed in September 2023
Reviewed: 15 September 2023
Chettan
AustraliaHospitality at Tiqri restaurant during breakfast.
I recently had the pleasure of staying at Taj for a few nights and overall, it was a fantastic experience. The hotel provided a comfortable and relaxing environment, with excellent facilities and a beautiful ambiance. Upon arrival, the front desk staff warmly greeted me and efficiently checked me in. Throughout my stay, the housekeeping team was diligent in ensuring that my room was spotless and well-maintained. The amenities offered were impressive, and I particularly enjoyed the well-equipped gym and the luxurious swimming pool area. One aspect that impressed me the most was the impeccable cleanliness throughout the hotel, especially during these current times. The staff diligently followed all safety protocols and made sure that guests felt safe and cared for. However, I would like to mention my experience at the hotel's restaurant during breakfast. Despite the stellar food, the hospitality at Tiqri left much to be desired. From the moment I stepped into the restaurant until I left, there was a distinct lack of warmth and attentiveness. The staff seemed disinterested and not very welcoming, which created an atmosphere that was less than inviting.While the food quality was great, I didn't feel a sense of genuine hospitality from the restaurant staff. It felt as though they lacked proper training in delivering exceptional customer service. Improving their hospitality skills is a must for a brand of such stature!
Stayed in September 2023
Reviewed: 10 September 2023
Apoorv
IndiaEverything was good.
Its a great property. I am really fond of Taj Group. The location is the best part about it. We got down from the airport and just walked into the hotel as we exit the airport.
Stayed in August 2023
Reviewed: 9 September 2023
Vivek
United KingdomNothing
Lovely and hard working staff!!
Stayed in September 2023
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