Chhatrapati Shivaji International Airport ( Domestic Terminal) Off Western Express Highway, Santacruz (East), 400099 Mumbai, India
#12 of 699 hotels in Mumbai
Guests' ChoiceBased on 3355 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.0
Staff
9.0
Value for money
8.6
Free WiFi
8.6
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End of dialog contentReviewed: 19 January 2024
Mark
UkraineI’ve been in 10 hotels the last few weeks this was the best room yet the room was so tight and soundproof the room was cleaner, and it was the most comfortable bed yet. Love this hotel.
Stayed in January 2024
Reviewed: 19 January 2024
Craig
United Kingdomnothing
Breakfast was excellent, great choice. Room v comfortable. Great service everywhere
Stayed in November 2023
Reviewed: 17 January 2024
Abid
AustraliaQuite a few things - 1) Had to negotiate with the reception lady during check in to get me a two bed room as she was offering a single king bed for a family of 4 which I felt was a bit ridiculous. She then offered me a room on the smoking floor which I took as she assured me that if the room smells she would change it for me. 2) Not enough bath towels for 4 people. 3) Unable to send tabs to final check out bill. Had to pay for every thing extra on the spot. Did not understand the reason given to me by the staff of why they cannot add to my check out bill but was truly annoying.
Ambience, hospitality, food. My son likes the buffet service of Taj + the room this time we had was with runway view, which the kids really loved. Swimming pool was excellent. Overall pleasant staying experience.
Stayed in January 2024
Reviewed: 17 January 2024
Kaye
United KingdomUnfortunately our flight was delayed by five hours otherwise we would have had more time at the property to eat but we arrived in time to sleep as we had an early morning flight the next day. The room was fabulous and spacious and the bath was a welcome sight after six weeks of showers. I would definitely recommend the hotel and we will return when we need to have a stopover in Mumbai again.
Stayed in January 2024
Reviewed: 15 January 2024
Don
IndiaThe dinner buffet didn't have a lot of variety
It was a fabulous 1 day experience and we will definitely like to go there again. I was connected with Tuba from the guest relations thorough out my booking and stay and made our stay very memorable. It was my 10th wedding anniversary surprise for my wife and she arranged specific colour balloons in the room as per my request and that too complimentary. The other complimentary aspect was that they steam ironed my wife's wedding gown on my request. Tuba also arranged an earlier checkin for us at 12 instead of 2 pm. I had selected the runway room and it was such an amazing sight to see the planes flying off at regular intervals during the day time. At night time you can't expect to see though. The room was just fabulous and top notch. The breakfast and 1 meal was part of the offer going through booking.com and the staff also mentioned that it is a good offer to go with. We were supposed to have the dinner as part of our package however thabks to the staff that they suggested to go with the brunch which had so many options and absolutely delicious food , so, for dinner we went with Ala carte. Breakfast again was top notch and we relished all the food. It was a gastronomical delight. Pool was also very good and it was a consistent 3.5 feet which was very good to have as we had 2 children with us. Overall we really had a fabulous time and it was worth it. Thank you to Taj, Tuba and the entire staff who really work so tirelessly to keep all the customers extremely happy.
Stayed in January 2024
Reviewed: 15 January 2024
Suyash
IndiaClean rooms and great breakfast spread.
Stayed in January 2024
Reviewed: 15 January 2024
Priyamwad
IndiaAmazing. Never imagined it just extension of airport and with taj like fasciity. Good for joint family with kids without hassle of logistics. 🌷
Stayed in January 2024
Reviewed: 14 January 2024
Vivian
United KingdomThe view
Stayed in January 2024
Reviewed: 13 January 2024
Ragini
IndiaNothing.
Everything.
Stayed in December 2023
Reviewed: 12 January 2024
Ivan
SloveniaEverything was good.
Stayed in December 2023
Reviewed: 11 January 2024
Roopali
Norwaystaff extremlig humble and helpfull. lovely welcome but no one asked anything during check out. only minus is this, otherwise checkout was very quick
Amazing, very clean , pleasent fragrances ,relaxing feeling , SUPERB
Stayed in January 2024
Reviewed: 10 January 2024
Gaurav
IndiaConsidering it is the Taj group property, usually you come with a certain expectation from the staff and guest services, I was pretty disappointed. The guest services always took too long to answer the phone, I also thought they were a bit rude. In fact when the property staff called to review the property I told them I had some concerns and to call me back before I actually review the property and I didn’t even get a call back. At the breakfast the staff was too much of a hurry to pick up the plates, literally while I was still eating. I would like to believe that this would have been a one off case since it was holiday season and may be the staff was too overworked due to max capacity at the hotel.
The property is very well built, love the way it has the old school charm yet with all the modern aesthetics. The guest relations team was very kind and helpful, especially Tuba the guest relations manager. The runway view room is amazing !! I would recommend to pay that little bit extra to get the runway view suite, it is a very different experience.
Stayed in December 2023
Reviewed: 10 January 2024
Nitol
GermanyNothing
Everything from courteous staff to amenities in the room to the size and decor! Waah Taj!
Stayed in January 2024
Reviewed: 10 January 2024
Avinash
Indiakheema khicdi ordered was too spicy
location and ambience
Stayed in January 2024
Reviewed: 9 January 2024
Samba
United KingdomThe outdoor pool isn't heated so we couldn't enjoy it very well.
Proximity to the airport, convenience of airport transfers, great runway view room, lovely food, friendly staff.
Stayed in December 2023
Reviewed: 9 January 2024
Upendraray
United Kingdombreakfast for jains
room
Stayed in December 2023
Reviewed: 8 January 2024
Priyanka
IndiaNothing.
Beautiful room and very clean.
Stayed in January 2024
Reviewed: 8 January 2024
Manish
United KingdomThe gym was very nice but not adequately air conditioned
Very good value for money and excellent hospitality
Stayed in January 2024
Reviewed: 6 January 2024
Intikhab
Indiaall three facilities was good, good breakfast,room and dinner all.
Stayed in January 2024
Reviewed: 6 January 2024
Zarina
IndiaGreat location yo airport, very spacious room and comfortable bed..Great staff Great breakfast. I just love Taj Santacruz
Stayed in December 2023
Reviewed: 5 January 2024
Mehul
AustraliaLuxury Room with Runway view was on 4th floor, so it was high enough, but we could still see some obstructing views of the wall blocking the runway view. Room on the higher floor will offer much better view.
We booked a luxury room with runway view; we can see flights taking off and landing every minute or so. Size of the room was quite big, and well-constructed. It was cozy and comfortable room, nice bathtub with a TV in bathroom. It was during Christmas so there were many ongoing activities to keep kids engaged. Breakfast buffet was amazing.
Stayed in December 2023
Reviewed: 4 January 2024
Mehro
AustraliaThe bathrooms. The bathroom that I had was more for a person with disabilities. And no shower head was available.
The staff, the location and the rooms.
Stayed in December 2023
Reviewed: 4 January 2024
Harish
United KingdomModern and very clean
Stayed in December 2023
Reviewed: 4 January 2024
Raj
IndiaBetter hotel facilities
Big spacious room
Stayed in December 2023
Reviewed: 4 January 2024
Rashmi
IndiaThe room was awesome. Staff were awesome. My only complain is with the breakfast options. Was expecting a little more variety. Bakery items specially the berliner which i tried was seeming a little bit stale.
Stayed in December 2023
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