Entry door to room played up, mirrors in the bathroom fogging up.

Location , convenience, breakfast was good with FELIX providing excellent service

Stayed in April 2024

Parking is difficult. Electrical points in the room were defective

Great location. Value for money. Clean and comfortable. Excellent breakfast

Stayed in April 2024

Location & cleaness

Stayed in February 2024

Food quality and variety needs improvement . Breakfast is just about average . Miniature light switches in the rooms are an absolute pain to operate. Hotel management, please address this .

Modern amenities, friendly staff , clean, good location .

Stayed in February 2024

The desk staff were difficult Restaurant staff were great Very dark and light systems in the rooms will drive you nuts

Value for money

Stayed in January 2024

The fitness room had too little space.

Good breakfast and room quality. Location a bit far from the main shopping centres.

Stayed in December 2023

1. WIFI is bad. My wife had to work so end up using my cellphone hotspot. 2. Free breakfast is not worth it. I end up going to Morish cafe close by to the hotel.

1. Rooms are clean and modern. 2. AC worked perfectly fine.

Stayed in October 2023

Front office staff are very helpful, Rooms are clean & comfortable.

Stayed in October 2023

Food quality in the breakfast is to be improved

Room is very clean & hygiene

Stayed in October 2023

Close to MG road and to the center.

Stayed in September 2023

Dingy interiors. Door keys not working properly. uncomfortable pillows

Friendly and helpful staff. Clean room and bathroom, with basic essentials in place.

Stayed in July 2023

I recently stayed at Elanza Hotel for a two-week period, and I must say that my overall experience left me extremely dissatisfied. There were numerous issues and problems that arose during my stay, which significantly impacted the quality of my visit. First and foremost, one of the main reasons I chose Elanza Hotel was because they promised free internet access. However, I encountered several connectivity issues before finally being able to connect to the internet. This was a major inconvenience and a clear violation of the hotel's promise. Furthermore, I noticed that the hotel owner always seemed to be in the lobby, wearing an angry expression. This created an unwelcoming atmosphere and made it difficult to approach the owner or staff with any concerns or requests. Additionally, I was appalled to witness the owner openly insulting the security staff in front of other guests. Such behavior is highly unprofessional and disrespectful. Another concern I had was the demeanor of the drivers employed by the hotel owner. They would often stare at guests in an intimidating manner, reminiscent of thugs. This made me feel uneasy and concerned for my safety within the premises. Another major issue was the hotel's lax smoking policy. Despite claiming to be a non-smoking facility, guests were allowed to smoke both in the lobby and their rooms. As a non-smoker, I found this to be both unpleasant and unhealthy, as the smell of smoke permeated the common areas and even some guest rooms. The lighting in the hotel was another disappointment. The overall ambiance was dark and dingy, creating an uncomfortable and unwelcoming atmosphere. This affected the overall aesthetics of the hotel and made it difficult to navigate certain areas. I also observed that the bell boys were treated poorly by the hotel administration, customers, security, and even the owner.

Ground staffs were very friendly while admin were uptight and poor interpersonal skills.

Stayed in June 2023

The room service is average.

The location is convenient.

Stayed in May 2023

AC control not there, either 20* or switch off. You can’t adjust temperature Light switches are complicated

location, breakfast

Stayed in May 2023

Breakfast was really bad. Maintenance needed in suite. Friendlier staff.

Loved this hotel as it was well located and value for money but realised within the first ten minutes that something was wrong and was told the management had changed. Prices were much more than what I paid but services had been cut . The breakfast is quite pathetic compared to what they served earlier. The suite needs maintenance, I suggest you stay at the ITC Welcomhotel or similar at this price point

Stayed in April 2023

Breakfast options can be better. The lighting in the room is dull and the buttons are confusing to use. Room pillows are too thick and fluffy.

Hotel is centrally located. Rooms are neat and clean. Bathroom water flow is good. Staff is friendly.

Stayed in April 2023

Room service timing is very late, after giving one order it takes around 30-35 min. It should be improved, on service closure time is very early.

Room is fine, location is good transport is accessible.

Stayed in March 2023

-

Availability of wifi anywhere in the hotel.

Stayed in April 2023

there were flies in the room. the manager was not too responsive Had to change the room

location

Stayed in February 2023

Service was not upto the mark. No one accompanied us to the room to show us the facilities in the room. No wifi and number to call reception, house keeping etc was provided initially. Around 11:30p.m at night we called room service and asked for cutlery which wasn't available. Buttons for the lights, DND etc are too tiny which will be a problem for old people to see.

The room was neat and clean. The curtains and dark which helps one sleep properly even when the sun is out. The washroom was clean as well.

Stayed in March 2023

The Hotel charged extra for providing room at 9.15 am.

Nothing

Stayed in March 2023

not worth 4 stars

location

Stayed in March 2023

poor car parking

Stayed in March 2023

lax staff , very average breakfast. terrible wifi. only good staff member was the security person

comfy room , , quiet , and lets you get un interrupted sleep

Stayed in January 2023