The signage system of hotel

The over all ambience and live music at time of breakfast was awesome

Stayed in March 2024

Everything room, breakfast and location was perfect. Staff was always available and polite.

Stayed in May 2024

Nothing

Every thing want good

Stayed in May 2024

Great room service from Amjul thank you

Stayed in April 2024

Excellent room service from Amjun. Comfortable rooms, good breakfast. Enjoyed our stay

Stayed in April 2024

1. Check-in delay of my second room, when I reached the place at 1 p.m. and the second room was ready at 4 pm. This was a bit irritating, could manage simply because we had another room booked which was given for check in at 1:15 pm. 2. Housekeeping services were very late on the first day, when we had to call 2/3 times over 40-50 minutes for simple things like water, ashtray, cutleries etc. 3. Water leakage was there from the toilet commode, and then the leaked was was not going through the drain next to the commode. This felt really dirty. We complained to the housekeeping on the first day, but it was not resolved throughout our 3 days stay. This was a big set back. Room No. 2507.

Breakfast was very nice. Staff were very friendly. Edwardian room size was very good. Location was excellent, at the heart of the city. The legacy was really attractive. The food at the bakery was extra ordinary, although the staffs seemed quite inexperienced in the bakery. Staff at the swimming pool was very friendly, especially Mr. Sidhharth.

Stayed in April 2024

Hotel has a small lobby with 2 small sofas, not much area to sit. Restaurant does not serve lunch before 1pm. Room had a/c cooling issue which was rectified.

Location is good. Pool timing is 8 to 8 so could not use.

Stayed in April 2024

It is elegantly designed for comfortable stay

Stayed in April 2024

AC control needs improvements. Curtains and blinds need improvements.

Old heritage building good to stay. Hope they do some improvements on the curtains/blinds to make the room darker during the early morning hours. Also, some part of the building is still being renovated. Poila Boishak buffet was awesome!

Stayed in April 2024

The overall hotel ambience and courteousness of the staff. ..special thanks to Mr. Pritam, very hospitable.

Stayed in April 2024

An incident that occurred on the first day on 2nd floor restaurant, which was taken care of once brought to the notice of the Guest relations Manager.

The restaurant Manager Tapas went that extra me to make us comfortable by reaching out to our requests. Thank you to Rafique and to Adrija in front office were good to us all throughout.

Stayed in April 2024

Some rooms face buildings at close proximity and only have shutters, no curtains and therefore we were unable to open the shutter windows for the 4 nights we were there.

Good location. 2 restaurants, a hair salon and a spa

Stayed in April 2024

I always used to have a good stay. This time they room had a dungeon smell as i entered. HK came and sprayed something which I do not know is harmful or not. I did not like this. The floors in room and Bath were sticky and made life miserable. I do not know if this is cleaning problem or humidity related. Hotel should look into this carefully. I stayed in this room several times earlier.

Food had improved in my last 7 years experience.

Stayed in April 2024

the staff were not well versed. took ages to bring anything requested. needed to call more then once when I asked for water. worst was we were in a group and a family member could not find a shoe when she was unpacking back home and had asked me to ask management to check her room, while she was also calling them. the front desk lied and said nothing was found and the room was occupied even when I asked her to double check. and I came back to my room. post which my cousin called to say that they had found the shoe in her room and the room was unoccupied. which was in direct contradiction from what I was told mere minutes ago. left a very bad taste and little desire to return. not to mention the hotel bar was absolutely unsavory.

Stayed in March 2024

I found an agent to have indian SIM who charged me 1000/- ruppes per SIM, whereas the actual price was only 350/- rupees.

The breakfast and the room were superb. I didn't find time to have dinner at the hotel.

Stayed in March 2024

Nice and clean

Stayed in March 2024

Location and reputation

Stayed in February 2024

The hotel was just ok. Nothing fantastic.

Breakfast ok Service ok Found it a it disorganised.

Stayed in February 2024

I book for 2 nights but I was charge for 3 nights which I paid without checking .During checkout They realised their and agreed to refund the balance ,which I still haven't received .

Alka Verma was very helpful ,I was unable to board my flight due to visa problems .She personally call me and arrange dates changed.

Stayed in February 2024

The facade being bordered so renovations can take place

Beautiful and wonderful to see this heritage hotel being renovated back to its glory days

Stayed in February 2024

It is hard to find something in a place where almost everything is perfect, but I noticed that some of the staff do not speak very good English, however, communication was never a problem, and Kolkata may rather be a city that attracts local individuals than international tourists.

The hotel is ideally located in the center of the city close to many attractions. It is a beautiful heritage place, modern and yet full of history which I will miss certainly. The hotel is well-maintained and everything is clean. The gym is well equipped and a large pool invites one to a swim after a busy day. I enjoyed the large selection at the breakfast buffet and especially the very comfortable bed in the room. I can only recommend this place.

Stayed in February 2024

No

Easy access to city centre.Helpful friendly staff.

Stayed in February 2024

Food - bit expensive. Buffet should include more veg items

Nicely situated in the heart of city

Stayed in February 2024

Nothing much

The staff was excellent

Stayed in February 2024