The fitout is tired, particularly the rooms. They dont provide cleaning service in the room, so 3 day play stay, going in and out of the room...you get the picture

The local to the Hakuba Goryu chairlifts is incredible....the onsen is a welcome relief after a day on the ski slopes, whilst the buffet breakfast provides a wide variety of options.

Stayed in February 2024

The breakfast time was from 7am till 8.30 which was early and didn’t allow for a sleep-in with tired kids One day we arrived just after 8 and there wasn’t much left :-(. There wasn’t much variation in the menu so was a bit annoying for one of our fussy eater kids. Also without a car it was difficult to find a shop or restaurant. Much of Hakuba Goryu seemed closed since COVID-19

We had a family room which was perfect for our stay and consisted of one double room and one triple room which was as connected by an entrance room/ sink/ coat rack. We had our own private bathroom. The room was comfortable and clean and worked well for our family of 3 adults and 3 kids. The omen was good and we enjoyed the outdoor onsen and sauna after a full day on the slopes.

Stayed in January 2024

The very friendly staff. Great onsen facilities for someone new to the experience.

Great property. I would highly recommend.

Stayed in January 2024

Could have vacuumed the stairwell and foyer areas a bit more.

Breakfast was sufficient. It had a mix of western and asian food which is great for this location.

Stayed in January 2024

Pick up from bus atop. There was no pick up from bus stop on the road outside Goryu when the bus doesn't stop at Escal Plaza. Communication. We had email in advance a couple of times to check on pick up service and there was no reply.

Dinner. The Japanese dinner is good quality and value for money. Onsen. Onsite onsen with outdoor pool is very nice. Location. It is just a few minutes walk to Goryu Escal Plaza for the lift. However this is not a ski-in/ski-out hotel.

Stayed in December 2023

Unfortunately we only managed to get a room with shared bathroom. Thus it is inconvenient to go to the bathroom during the night.

The hotel is conveniently located near the ski resort.

Stayed in December 2022

The shared onsen. For any Westerners that do not know, it is a shared bathroom with 6 showers open and a hot onsen you can sit in. You are to go naked for hygiene reasons. At the point of booking I did not realise this. I would not book a hotel with a shared bathroom again

The Staff were amazing, friendly and helpful

Stayed in February 2024

The wifi didn't work. We stayed almost 5 days and at least for 2 days it didn't work.

The staff really nice, so polite, Kind and helpfull. One of them even offer us a ride in his car to the bus station because we were running late and had to walk. Big room with such a view, the spa with sauna an onzen Just amaizing. The location is perfect, Just near skirentals and ski ressort (walking distance) Buffet breakfast with many options. We loved the place and the stuff.

Stayed in February 2024

The furniture in our room was very damaged, the sofas were faded. The bathroom is a modular element, very cramped and, in the case of this hotel, terribly smelly, we had to constantly open the window to get rid of the smell. The information folder contains information that the hotel does not clean the rooms during the stay and that guests should throw away the garbage themselves into the garbage can in the corridor, which happened to us for the first time and we travel a lot. To sum up I would say: avoid this place, terrible standard and quality of service in relation to the price.

The location which is few steps from the gondola in Hakuba Goryu, nice onsen and breakfast.

Stayed in January 2024

Loved the onsen…kids would have liked access to private showers.

Staff were super helpful at all times! 10/10 Location awesome for access to Hakuba Goryu /47. Neat and clean. Breakfast terrific with lots of options.

Stayed in January 2024

Going home after staying here, haha.

Oh where to start, we absolutely loved everything about this place. The beautiful food for breakfast with an amazing view, the staff always polite and helpful. Location was perfect, only a 2 min walk to the mountain and lifts! The spa, sauna and bathrooms were beautiful and clean. There is also a lift which makes getting to levels really quick and accessible. They also provide fresh towels, bathrobes and toiletries. Oh and the dinner at the restaurant is something we’d recommend everybody to try too!

Stayed in February 2023

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Stayed in March 2024

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Stayed in February 2024

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Stayed in February 2023

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Stayed in January 2024

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Stayed in February 2023

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Stayed in January 2023

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Stayed in January 2023