Amazing helpful and friendly staff. Incredibly clean and amazing food too. Would love to make it back.

Stayed in March 2024

Loved everything - the friendly staff, onsen, tatami rooms, location! Had a fantastic stay and we would love to come back.

Stayed in March 2024

As a Westerner getting used to futon is only my downside. But you can add some layers to give you that support you’re looking for.

The staff went above and beyond to make me feel comfortable and welcome. I felt like I was a part of a family as I was travelling on my own. The hospitality and their general nature it’s just so lovable.

Stayed in March 2024

Nothing

A wonderful, traditional and exceptional hotel. Warm, cosy, clean, comfortable, great location, just fabulous. Exceptional staff who went above and beyond to assist us and to ensure that we were well looked after.

Stayed in March 2024

Terrific service, receptionist was very nice, amenities was good also. Great value for money I will definitely come stay longer next time.

Stayed in March 2024

Nothing

Wonderful onsen, and the location was incredible

Stayed in January 2024

Nothing to say.

Great location, just a short work to the bus terminal and into town! The rooms are spacious, warm and clean. Bathrooms are small but really, all you need. I stayed with Bergtour Marukita for 6 night and would definitely go back and recommend. The ladies at reception are absolute legends, they are so helpful and even if english isn't their first language, they go out of their way to help. I didn't have their breakfast so can't comment on it. Lockers and dry room are everything you ask for.

Stayed in February 2024

We had some rainy days in Hakuba but nothing anyone can do about that!

Japanese breakfast was included and was fantastic, every morning was something different, extra attentive staff, always happy to help. We opted for a dinner at the hotel and it was amazing! Good value too, compared to other eateries. The onsen is a wonderful way to relax after a day of skiing. Excellent lockers and drying room downstairs. We made a great choice staying here.

Stayed in February 2024

Nothing

Great restaurant, great onsen and great staff

Stayed in February 2024

The onsen was a great feature . The staff were amazing , helping out at all times , driving us to get ski hire and a Dr . Nothing was too much for the staff at Bergtour Marukita .

Stayed in February 2024

Maybe more options for shuttles to the gondola and back would make it even better. The bed was very dusty, comfy but dusty. I got an allergic reaction. The lighting was a bit poor. Packing at night was a challenge.

The staff and the location to the centre of the town

Stayed in February 2024

The staff were the nicest people I have ever met, nothing is a problem and very nice place to stay

Stayed in February 2024

Not much

Great location, lovely staff and awesome onsen.

Stayed in February 2024

Nothing.

Loved everything. Very welcoming hosts and very clean accomodation. The onsen was great too. We had a shuttle to slopes everyday and there were lockers for our ski gear.

Stayed in February 2024

The best in Hakuba! Stayed in a few hotels previously, bergtour is the best. Onsen with snow mountain view Hôtel shuttle to gondola and sakka ski resort Dinner Hotel staff! The skinny driver and front desk ladies! They even took me to an acupuncture clinic without charging me ☺️ Hôtel old lady 👵 is very lovely, can’t thank her enough.

Stayed in January 2024

It’s beyond expectations! The hotel is amazingly spotless clean. The hotel staff are super duper friendly, polite and helpful. They might not speak fluent English, but they take the efforts to use Google translate to ensure effective communication. As it is the honeymoon trip, at the last day of our stay, they gave us surprise gifts to make our honeymoon memorable. The public hot bath on the 5th floor comes with indoor and outdoor alkaline water bath. It’s really cool experience to try the outdoor hot bath in winter. It is easy to get a parking slot outside the hotel too. During winter time, there were fireworks on every Saturday nearby. The room we were staying are able to view the firework. The breakfast is served with homemade Japanese breakfast and western breakfast buffet. The choices isn’t that much for buffet, but it’s already full by eating the Japanese style served food. The 6 types of homemade jam is tasty though. They also provide the Happo-One ski pass at discounted price. Steps to purchase is well written in the instruction sheet (English version available). Overall experience was really impressive. Will come back again.

Stayed in January 2024

Nothing!

Bergtour Marukita is well situated, only a couple minutes walk from Happo bus station, and within walking distance of Happo One ski lifts - the hotel also offers a free shuttle. The hotel is pristinely presented, homely, and the staff are extremely hospitable and lovely. We had breakfast included which consisted of a variety of delicious dishes every day. There is ski storage and drying rooms in the basement that were essential for skiing. The traditional Japanese room we stayed in was very warm and comfortable. The included Onsen in an absolute pleasure and must visit. Could not recommend staying here enough.

Stayed in January 2024

Better if towel provided in the onsen

The staff is excellent, super friendly and helpful, always show great smiles. The breakfast and dinner are also very good, having variety everyday.

Stayed in January 2024

Older Japanese building but we liked it And talking through Google translate was fun 😂

Run by Nicest people we ever seen 11/10 Walking 3 min to slops and all shuttles Natural hot springs and sauna Breakfast in the morning before heading to slops and without waisting time in queues

Stayed in January 2024

nothing

everything, the room is larger than expected and was very comfortable with tatami perfect for kids, the hotel staff were the kindest, and goes out of their way to help, the kids loved them!

Stayed in December 2023

The staff were lovely and so friendly. The onsens were also amazing (both indoor and outdoor).

Stayed in December 2023

Wonderful outdoor onsen with kind and helpful staff. Definitely book with the delicious and generous breakfast!

Stayed in November 2023

Our stay here was one of the highlights of the trip. First, the location’s super convenient, really close to the main bus terminal where shuttle buses go to and from different ski resorts. There are also shops and restaurant options nearby that are walking distance. Lockers/dry room for snow gear easily accessible after a full day of skiing. The onsen was a great way to relax, especially enjoyed the outdoor bath. Breakfast and dinner were soo good with lots of seasonal and local produce (we recommend trying their homemade jams and pastries☺️) Lastly, the staff were all super friendly and helpful, always going above and beyond to accommodate us throughout our stay and even after we left – we accidentally left behind some important items at the hotel and they were kind enough to help us locate and get it back to us. We absolutely loved it and would definitely stay here again!!

Stayed in March 2023

nothing, it just perfect

Very nice onsen after you spend a day on snow. breakfasts and dinners are delicate and delicious, and changed per day so you want have the same things twice. The staff are showing the warmest hospitality ever seen. They even open the onsen for us to take a bath before leaving after check out, and thoughtfully prepare the towel and everything for us. 11 out of 10, no questions about it.

Stayed in April 2023