Beds quite firm for us but a minor problem

Good location. Spacious room with mountain view. Excellent staff, everyone was exceptionally helpful. Great breakfast.

Stayed in May 2024

Great welcome on arrival. We left our luggage as arrived before check in time and were given discount tickets for the castle. Good breakfast

Stayed in April 2024

We request one blanket, but the clerk said fully booked. A four stars hotel couldn’t have enough blanket, but still charged a lot. First time and last time. Compared to another Japan hotel, this hotel is really unsatisfied.

None

Stayed in April 2024

Dinner buffet was a little confusing, they serve a main meal and give you access to the buffet, but with the language barrier we didn’t quite understand why they were asking us about a main meal, given buffets are generally just self serve. Was good value for money though and good food.

Good size rooms, good facilities, friendly staff, buffet breakfast

Stayed in April 2024

Small double rooms are VERY small, would recommend a larger room for 2 people. Would have been lovely to have a bar on a high floor to enjoy the amazing views that the hotel name suggests it has.

Short walk from train station. Clean, helpful staff.

Stayed in April 2024

No pool or traditional bath at the hotel, cafeteria close very early

Good location, walking distance from the train station and taxi service available at all time, nice room, great breakfast with a lot of choices and a very helpful staff.

Stayed in April 2024

Nothing

It was a lovely comfortable hotel. The staff were very supportive and friendly.

Stayed in April 2024

Beautiful decor, large rooms for Asia, great staff!

This is a wonderful property with exceptional staff. Wonderful amenities with sell of tickets to the castle and to Kamikochi, with free rides to the train station, although it is a very short walk. Our only complaint was that they do not have central air and we were very uncomfortable 🥵They gave us fans and with the window cracked at night, it became a little more bearable. I’m sure in the middle of winter the rooms are very comfortable as they do have heating. Not sure if they have central air that at some point in the year they switch to cooling, but this is 3rd week of April and during the day can get quite warm in Matsumoto.

Stayed in April 2024

Some fresh fruit would be a nice addition to the otherwise very extensive breakfast buffet.

The small executive room came with the unexpected benefit of access to the executive lounge for complimentary drinks and nibbles at cocktail hour. Our rooms (perhaps all rooms) also included an optional entirely free excursion to a very luxurious onsen hotel in the hills just outside town. Strongly recommended.

Stayed in February 2024

Amneties n more drink water

Good enough

Stayed in January 2024

Friendly, personal check-in and comfortable facilities, e.g. cafe area. Convenient to train station and a few local restaurants.

Stayed in December 2023

NA

This hotel came with a complimentary pass to nearby onsen, it was incredible.

Stayed in November 2023

near station and staff good service.

Stayed in November 2023

We were in a smoking room and it stank. Normally we don't mind too much, but this room absolutely reeked of smoke. As you can't open the windows far we had to prop open the door to get some cross ventilation. Also, the hotel does not have air conditioning, only heating. It was quite warm, so we needed to leave the window open. However, the room was almost hermetically sealed. Differences in air pressure (between inside and outside) resulted in the air whistling loudly through cracks around the door frame for most of the night. Parking was available, but cost Y1,100/night, which we did not realise before arriving.

Location was quite good - a bit of a walk to the railway station, castle and restaurant area. Comfortably furnished room and excellent laundry facilities. Helpful staff with pretty good English.

Stayed in November 2023

Breakfast not on top floor as stated on website.

Staff very helpful.

Stayed in November 2023

The room is so dusty, probably because it had been cleaned a long time ago.

Stayed in November 2023

Nothing!

Modern hotel, sizeable room, within easy walking distance to train station and shopping centres, very helpful staff and a great breakfast.

Stayed in September 2023

Nothing

Location Service Size of room

Stayed in October 2023

Late check out would be available with extra payment after 11am. But I guess this japanese standards like every other hotels.

They have shuttle service to onsen at their sister hotel. That was really nice. Staffs were friendly.

Stayed in September 2023

Rooms small, not enough space to open more than one suitcase at a time.

Excellent location - can walk from the train station in a few minutes. Friendly staff.

Stayed in September 2023

Nothing. Everything was fine.

Stayed in a twin room the first night. Was refurbished, modern and large. Stayed in an executive room on the 2nd night and it wasn't as good as the twin, but decent. Hotel is quiet and away from the main road. Friendly staff. Breakfast more geared toward Japanese clientele. Some self service laundry facilities available. Would stay here again.

Stayed in August 2023

Place is a bit old and it wasn’t the cleanest I have seen but still pretty clean! Location is close enough to station, but not super close

Staff was really nice. The breakfast was really good

Stayed in August 2023

The breakfast was a bit underwhelming. The hotel have placed a smoking area right next to the elevators.

We only spent two nights in Buena Vista hotel, but we can recommend the hotel to others. It is a clean central place to stay when you enjoy the fabulous city of Matsumoto. The hotel reception can help you buy tickets for the castle, and you shouldn’t cheat yourself from experiencing that gorgeous site when you are there. The employees are exceptional service minded and positive towards you.

Stayed in July 2023

If you want to park a car there is a paid parking lot next to the hotel and 7/11. As opposed to the hotel's own parking which is more expensive and further down the road

Stayed in June 2023