Lack of food choice

Location is convenient. Room space is great. Quiet outside with sufficient food place and a big convenience store.

Stayed in May 2024

Everything is perfect! Thank you

Best honeymoon experience!! Thank you so much The room was very clean and big, with a comfortable bed. The hotel is new, with superb elevators and tasty breakfast. The staff is so kind, caring and warm! They helped us a lot with everything! The property itself is beautiful, there is a cafe downstairs and a great supermarket for everything you can think of. Very close to public transportation and metro, easy to navigate. The neighborhood itself is clean, modern and very safe. Love it love it love it! Best breakfast :) the gym is very very good, professional equipment and pool with jacuzzi, fun place to be at!! Thank you so much!!

Stayed in May 2024

Check in staff didnt speak much English Tiny pillow on each bed Big hotel & facilities were a little crowded at night time

The room was big enough for 3 people & space for our luggage We asked for more pillows & they were obliging Location is good, & convenience store at entrance.

Stayed in April 2024

Apart from Osaka Castle, it was distant to other sites.

Very comfortable.

Stayed in April 2024

No sitting or resting area at main lobby ground floor. Guest have to stand and wait.

Front office and restaurant staff was very polite and helpful through our stay. Breakfast was excellent.

Stayed in April 2024

The receptionist forgot to tell me that they locked up the hotel at 1am and this as a "city" hotel and on a weekend. There is no information about this in the information document you receive at check-in. I stayed out until 2am and had really stressful moments when the doors were closed. My room card was a bit bended and it could not get read. They could use a better card material. So, I walked twice to both hotel entrances for around 15 minutes in the middle of the night until the system was finally reading my room card. There is a bell button too, but only saw later.

The Onsen/hot bath and the free of charge massage chairs on the top floor are fabulous and a nice add to your stay.

Stayed in April 2024

The hotel is in the middle of an administrative area, with many offices but few turistic or nightlife attractions. Not a big issue because you can go everywhere with the metro.

Second Time at City Plaza. The things I like best are the spacious (probably the biggest I had in Japan to date) twin rooms with view at more than reasonable price and the roof SPA with view on the city. Good breakfast with a mix of traditional and western dishes.

Stayed in March 2024

NA

Nice breakfast with good variety

Stayed in March 2024

A little out of the action. Little dated.

Spacious. Clean. Great Onsen.

Stayed in March 2024

Rooms are small. But I guess a standard for Osaka.

Ounsen. Pool. The atmosphere.

Stayed in February 2024

The air conditioning is warm and we like it cooler

It’s hot spring is good and relaxing

Stayed in February 2024

restaurantes precisam de reserva online

Onsen dentro do hotel

Stayed in January 2024

The dining options at night early in the week were limited due to low patonage however the up market restaurant was worth the cost.

The small room was well laid out Breakfast buffet very good variety in an attractive setting and the location was excellent.

Stayed in November 2023

The onsen is fantastic!

Stayed in December 2023

Mattresses were very stiff and uncomfortable

Breakfast was excellent! We made appointments for the spa facility and it was good/easy. The Tulleys Coffee in the lobby was fantastic and we appreciated it being there. The customer service reps at the front desk were extremely helpful and amazing. They made our stay at the Plaza a great one!

Stayed in October 2023

Nothing to criticise about the hotel. The area was more office blocks, but you could get a metro easily enough to get you around the city.

Comfortable hotel, good facilities, nice rooftop onset, close to Osaka Metro line.

Stayed in November 2023

Overall, we had a great experience; the staff was incredibly helpful, and the amenities were great. They were extremely accommodating and allowed us to leave our luggage as we got to hotel super early and I didn’t wanna wait for check in. So this was a big plus. The room was wonderful and clean. Would definitely return.

Stayed in October 2023

City trains were close by and audible. Would have appreciated a microwave in the room but one was found available on floor below, by vending machines.

Breakfast was a highlight. The room was comfortable, the bedding was very good indeed and the hotel offered a lot within its own precinct. Luggage storage well managed.

Stayed in October 2023

I have no complaints about this hotel. The location, price and staff were beyond my expectation. I would definitely stay here again and highly recommend it to anyone looking to stay in Osaka.

I was surprised at the quality of this hotel. I am from the United States and for the price I paid, which was very low, I expected an average hotel experience. This hotel was on the upper side of the spectrum. It was extremely professional, high class, very beautiful to look at, very clean and quiet, and conveniently located. Upon leaving, the front desk staff even prepared a cab for me.

Stayed in October 2023

When I booked I wasn’t aware that the gym was not free for hotel guests.

Breakfast and dinner services were great with a lot of options.

Stayed in September 2023

The check in and check out time

Room space bigger than expected. Like the hot spring located on rooftop. Easy to access from station.

Stayed in September 2023

Best stay in Osaka in my experience: the hotel is a luxury hotel with a big SPA and pool on one of the highest floors. The room was the largest one I've ever stayed in Japan. The breakfast was served at the hotel restaurant with a large selection of traditional and european plates and many different free drinks. It has been one of the most comfortable stay in my travels. A place to remember.

Stayed in August 2023

No

Clean and staff is very kind

Stayed in July 2023

No

Hotel is clean .

Stayed in July 2023