990-2301 Yamagata, Zao Onsen, Zaoonsen 18, Japan
#5 of 27 hotels in Zao Onsen
Guests' ChoiceBased on 38 hotel reviews
9.1Cleanliness
9.1
Comfort
8.9
Location
9.5
Facilities
8.9
Staff
9.5
Value for money
9.3
Free WiFi
9.6
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Showing 1 – 25
Reviewed: 15 March 2024
Fleet83
AustraliaJust a heads up for my fellow gaijin. Brush up on your Japanese bath house etiquette before you stay. It was great but I made a few mistakes that made me feel a little bit silly.
Talk about Ski in Ski out!! I didn't actually realise when I booked, that this is completely on mountain accommodation. Absolutely outstanding. Room was clean and comfortable, staff were absolutely great. Very helpful and accommodating. Breakfast in the mornings had a great selection to fuel up for the slopes and I thought other meals were tasty and great value for money. Catch the Ropeway and get picked up in a snowmobile.. how many places can you stay that do that!!
Stayed in February 2024
Reviewed: 29 February 2024
Pete
United KingdomEverything great
Great piste-side location . Funky Jazz music . Food great & rooms comfortable
Stayed in February 2024
Reviewed: 9 February 2024
Ingibjorg
JapanThe food, restaurant, and ambience are so great. It's ski in, ski out, and caters very well to skiing.
Stayed in February 2024
Reviewed: 6 February 2024
Grange
AustraliaBrilliant location
Stayed in February 2024
Reviewed: 28 January 2024
Piotr
AustraliaNothing
Amazing location and very accommodating and helpful staff
Stayed in January 2024
Reviewed: 26 January 2024
Eric
TaiwanWe booked a room with mountain view, but instead got a windowless room upon arrival. I suspect both the hotel and booking.com are responsible for this mistake.
Nice location on the mountain right next to a lift, rental shop right onsite, clean and cozy, friendly staff.
Stayed in January 2024
Reviewed: 2 January 2024
Hikari
United StatesIt's an old lodge, so the facilities such as the shared bathrooms were small and cold. These negatives however are far outweighed by all the positives.
Hands down best breakfast buffet I've had at a hotel stay. The food was fresh and gourmet with plenty of varieties. The location of the lodge was right on the ski slopes, so it was a true ski in ski out experience. The staff here work around the clock to make the stay comfortable for their guests. They even picked us up on a ski cat on the first day after getting off the gondola to get there.
Stayed in December 2023
Reviewed: 30 October 2023
Hannelle
PhilippinesThe dull metal stairs, squeeky wood flooring as well as the no private bathroom inside the room. Not recommended for senior who goes to the bathroom frequently at night time.
A classy lodge cabin with with billard tablre, comic books and unlimite drink, and a nice fire place to relax. Situated on top of a mountain. We had Good company with a friendly staff, gueat and owner, nice dinner and breakfast meal Peacefull place and a good hiking area during Autumn.
Stayed in October 2023
Reviewed: 26 October 2023
Leah
SingaporeIt’s beautifully situated. Up in the mountains with gentle slopes and lovely hiking trails. Property is cozy and clean and the staff were very nice, responsive and helpful.
Stayed in October 2023
Reviewed: 23 October 2023
Astrid
JapanFantastic location on the mountain
Stayed in October 2023
Reviewed: 9 October 2023
Jean
JapanNothing
Everything, the atmosphere of the hotel, the warm welcome of the staff as well as the delicious dinner, everything was perfect
Stayed in October 2023
Reviewed: 8 October 2023
C
NetherlandsNo personal toilet/shower, not that much to do around the area when I was there except for hiking, but if there’s snow, this place should be amazing
Beautiful location, great food, amazing and very friendly staff
Stayed in October 2023
Reviewed: 3 September 2023
Man
Hong KongThe windows in the room need some renewal, difficult to open, which is needed during the summer months
Friendly and helpful staff We visited during the summer time, the place is good for an outdoor break with family and dogs
Stayed in August 2023
Reviewed: 19 May 2023
Kok
MalaysiaRoom a bit stuffy and dark
Love this place very much, hope we can stay more days. Surrounding was beautiful. Staff was friendly and helpful. We really enjoyed our stayed.
Stayed in March 2023
Reviewed: 20 February 2023
Chun
MalaysiaCleanliness and maintenance of the hotel need not also be rustic. Good selection of food, but there is room for improvement in the overall quality of the food.
Nice and rustic cabin type hotel experience up on the mountain side. Ski in and ski out facilities. Hot chocolate to die for. Fireplaces.
Stayed in February 2023
Reviewed: 9 February 2023
Rockitfish
United StatesI cant think of anything i didn’t like!
Friendly Staff, Amazing Free Breakfast Buffet, Awesome Location, Pick up and drop off with a snow truck, Rental at Location, Instant Lift Access! Kool party snow globe! 100 % will be back!
Stayed in February 2023
Reviewed: 1 January 2023
Emma
New ZealandUnfortunately their phone number didnt work so we had to walk in the freezing cold with all our bags in the snow from the gondola station. Beds were very firm and walls were very thin so make sure you bring ear plugs if you want to sleep. Ladies shower room was extremely small and very busy.
Very cool Inn located on Zao mid mountain! Food was delicious. Enjoyed playing pool and using the massage chair!
Stayed in December 2022
Reviewed: 8 March 2022
アイリン
JapanThere's no yukata or clothes to wear for sleeping.
I love the breakfast! And the coffee is so good! I enjoyed playing in the game room and the massage chair is great!
Stayed in February 2022
Reviewed: 26 February 2022
Peter
Japanno en-suite rooms
unique mountain location
Stayed in February 2022
Reviewed: 10 September 2021
Andres
SpainEverything!
Stayed in August 2021
Reviewed: 25 February 2024
Andrew
AustraliaA little bit slow to answer questions on bookings... Just needed to remember to duck at every door..
Getting to know the owner and chatting with him..well sort of. Broken English.. Broken japanese... very nice man... Good to ride with him..
Stayed in February 2024
Reviewed: 29 December 2021
Anonymous
JapanAwesome accommodation and excellent breakfast ☺️
Stayed in December 2021
Reviewed: 3 March 2024
Ingibjorg
JapanThere are no comments available for this review
Stayed in February 2024
Reviewed: 15 January 2024
Paul
Hong KongThere are no comments available for this review
Stayed in January 2024
Showing 1 – 25
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