location ambiance

Stayed in September 2023

It’s not dislike or don’t like: but I do think that the food could be better - especially comparing to other services of this fabulous hotel.

Almost everything is beyond expectation! Facilities are great and staffs are really considerate. I’ll recommend it to friends and I will stay in it again next time I travel to Hakone.

Stayed in August 2023

A bit dated

Great staff

Stayed in August 2023

This hotel is in a wonderful location with a beautiful garden and lush views. The rooms are very spacious and the hotel is full of old-world charm. It was really relaxing to stay here, it felt like a wonderful escape. We enjoyed the full breakfast one morning which was delicious but a little expensive. We left a charger behind in our room and the staff were fantastic in tracking it down and forwarding it to our next hotel. Fabulous service and a wonderful attitude.

Stayed in August 2023

Historical hotel set in a beautiful place, with amazing food and top-notch service.

Stayed in August 2023

Nothing

Beautiful hotel with a «good old days» vibe, Great service, wonderful restaurant (Fujiya). The Hotel is a true gem, and our favorite during our stay in Japan

Stayed in July 2023

We loved it all

Stayed in August 2023

Behaviour of the 2 managers in 2 different occasions.

Hotel experience in itself

Stayed in August 2023

nothing

room,staff, food, gardens

Stayed in August 2023

My room wasn't fully cleaned prior to my arrival. There were potato chips on floor between the chair and the window. I choose ECO room clean a couple days and hotel info page advised that towels and amenities would be refreshed, and beds would be made without changing linens. The beds were not made on ECO cleaning days.

The hotel was beautiful and the staff were very accommodating.

Stayed in August 2023

This hotel will transport you back in time to an age of golden travel. It feels like another world , a very special experience, with very high standard of service. My husband love the onset and I loved the outdoor pool.

Stayed in August 2023

Onsen, Hotel property and Grounds

Stayed in August 2023

That we couldn’t use the onsen or spa services prior to checking in, and that they only agree to make a dinner reservation for us after we’ve checked in (by that time it’s usually too late for the on-site Japanese and French restaurants).

Everything

Stayed in August 2023

The kaiseki at their Japanese eatery

A little too structured for my taste.

Stayed in August 2023

Beautiful old-fashioned hotel, well maintained, super-clean, helpful and friendly staff and a lovely swimming pool.

Stayed in July 2023

How to balance class and formality with time of relax is a question for me. Dress code is indicated as smart casual for most locations but felt even higher expectations. So if you look for a more relaxed atmosphere, specially if you are travelling with kids, it may not be the best option.

Historic hotel resort from the end of 19th ventury, located at the core of Hakone, beautiful valleys and national parks. Character of the common spaces, rooms, spa, gardens and external pool.

Stayed in August 2023

All was womdefull. Just stanning hotel. Q

Stayed in August 2023

Great historical hotel with wonderful SPA

Stayed in August 2023

The hotel has a few funny rules that they are keen to stick to. Our 15 year old was not allowed in the bar with us and we asked for more fries at 8.40pm but were told that the kitchen had closed at 8.30pm.

A stunning old hotel in Hakone. The swimming pool was a completely amazing addition to our stay. We also loved doing the circuit of Pirate ship, rope car, train, stopping at the sculpture park and getting back to the hotel all in one day. The hotel was really comfortable and beautifully designed. We also loved using the onsen.

Stayed in July 2023

It’s expensive

The hotel staff was amazing! The best service I’ve ever experienced in Japan. Amazing! The garden is very beautiful and it has a very special old feeling in the hotel.

Stayed in June 2023

Communication with the hotel reception was poor. Given that this is a place where mostly foreigners and tourists come, I would have hoped that the reception can offer better services in English.

The hotel was vintage, and located in a beautiful area surrounded by greenery. Also with easy access to the bus which can take you to visit the entire Hakone area.

Stayed in May 2023

Best hotel in Japan ever！

Stayed in July 2023

For a moment, I couldn't figure out what needed to be improved. I'm satisfied. If the hotel makes a change, he may lose his original appearance.

Ancient hotels with historical stories. If you like Japanese style, this is a good choice. It's very stylish. Japanese Kaiseki cuisine is very distinctive.

Stayed in July 2023

None! Everything was great about this hotel. The Hakone town is small so some businesses close early. The amenities in the hotel made our nights more enjoyable after a whole day of sightseeing.

The rooms are spacious, and the amenities are great. This is our second time to check-in this property. The refreshments station in the hotel has a very good selection of beverages. We will be back.

Stayed in July 2023

The hotel is up on a hill and away from the lake. I could only get to the lake Ashi or attractions in Hakone by car. I imagine it would be very difficult to stay at Fujiya and get to places without a private car or taxi.

It was a new experience for many of us in our party with Onsen and Hakone. Fujiya was a beautiful, relaxing and memorable experience for all of us. The staff was very attentive, helpful and hospitable. I really appreciated the history of Fujiya and what an unique Western and Japanese of architecture and decor. We tried both the Japanese and Western breakfast and both were more than what we expected. We loved the garden in back of the hotel that we only discovered on the last day of our stay. We love the neighborhood with cute and quaint shops and restaurants. We will definitely will come back to Fujiya and Hakone!

Stayed in June 2023