For such a prestigious hotel the staff were attentive but not to the level expected for the price paid for a room.

Hotel was amazing, history that cannot be manufactured and this is really what you are coming here for. The onsen on the 6th floor was amazing to spend time in. Easy to navigate around the local area. Even the budget room was really special.

Stayed in May 2024

There isn’t much we didn’t like.

When you think of traditional japan the Fujiya hotel is exactly that. The hotel had beautiful charm and elegance with the most beautiful breakfast hall.

Stayed in May 2024

Quirky and grand

Beautifully maintained, magnificent gardens

Stayed in May 2024

From photos I believed we could see mt Fuji but we could not . Disappointed there was not a Japanese restaurant in the hotel

Stayed in April 2024

Nothing

Fine historic hotel, carefully maintained without, however, affecting the elegance of bygone days. Spacious rooms with every comfort. Exceptional onsen with views of the woods, very high level of the Japanese-style restaurant.

Stayed in May 2024

nothing.

Everything was perfect, This is a magnificent place with amazing gardens and comfortable areas to relax and enjoy. Great swimming pool and facilities. The public onsite onsen was beautiful and the meals (western meals-dinner included) and breakfast were superb. This is a 140-year-old property with an onsite museum. The staff was helpful and friendly to make our experience extraordinary.

Stayed in April 2024

It was too big to walk alone. I could not get reach to my room without help.

The hotel is quite big, rooms are clean and calm. Also I liked the public bath, I went to take a bath at 5 am, almost there are anyone, and I could use as my private bath with a huge window forest view.

Stayed in March 2024

Not much I can think. The hotel has a vibe , if you like that , you will love the place.

Beautiful antique hotel . Fabulous breakfast. It is set menu so options are less, nevertheless good, quality, fresh produce. Beautiful crockery . You can find some nice quiet spots to sit by yourself and enjoy the view. Onsen was nice. Lot of amenities.

Stayed in April 2024

nothing

the hotel is amazing. the Onsen was beautiful and unique. the hotel garden was also amazing. The breakfast was wonderful

Stayed in April 2024

Requested to make a rservation for Japanese dinner, but the front informed me that they can not accept any more as fully booked already which I did not know beforehand about the necessity to make a reservation earlier. My contacted time was around 5 P.M. after check-in. Instead, we had a western dinner and it was excellent. As your seat capacity is limited, the front staff should inform the guest about when they check-in.

Food was good but restaurant location was too far away, especially for Japanese food.

Stayed in April 2024

Everything needs to be booked long in advance and there is limited availability. We travelled from Tokyo and could’t have dinner at the hotel neither a treatment at the spa.

Stayed in March 2024

Zero

Everything about the property is unbelievable. Pictures are in exact representation. There’s no way to describe the grounds, but they’re incredible and staff is amazing.

Stayed in March 2024

Absolutely nothing!

It’s beautiful - full of character & original features. Loved reading all about its history, it has much of its original charm - staff are extremely attentive.

Stayed in April 2024

Breakfast was waitress service and a little slow. Any extra cups of tea or orange juice had to be paid for!!!

Rooms large & amazing

Stayed in April 2024

Lack of cheaper meal options in area. Average meal cost was $200 per head in hotel and other nearby restaurants, but found an amazing back street restaurant which a real traditional treat.

Loved the hotel, location and amenities. Really relaxing stay. Wonderful breakfastand great attentive staff. Loved the hot springs.

Stayed in April 2024

None

The hotel is very indulging. Large rooms. Very good sleep quality. Onsen is marvelous, dont miss it! It is expensive, but u get value for the money

Stayed in April 2024

nothing

A hotel that is a time travel through the history of Japan. We really enjoyed the hotel, the facilities, the onsen and at breakfast we felt like royalty.

Stayed in April 2024

the japanise breakfast is not suitable to everyone ( it isn't a buffet ), the westren breakfast is o.k not more ( it isn't a buffet)

the hotel facilities were great , the room was huge ; there is free shutteles from the hotel to the train station

Stayed in April 2024

It was very difficult to communicate with the people at the restaurant. Very poor english. The food was bad and expensive. Not worth the money.

The property is marvelous. We stayed at the plum Jr. suite. Beautiful room, yukata and amenities. The Onsen facilities are very good too.

Stayed in April 2024

Nothing

All is expected for the oldest hotel in Japan.

Stayed in April 2024

Longish walk to the room from reception.

Lovely old hotel, great atmosphere. The downstairs bar was great. Staff were very helpful. They offer a shuttle to get you up the steep hill to the station. Very nice garden.

Stayed in April 2024

One would expect such an exclusive place to have English speaking staff. The service in the dining rooms is very very very slow.

A beautiful place with character.

Stayed in April 2024

Beautiful room and gardens. Staff super helpful!

Stayed in March 2024

Nothing, all was perfect.

Very nice, comfortable room. Beautiful gardens. Food was excellent. Indoor pool was a little cool, but ok for exercise. Onsen was more modern & nice outlook over the hills.

Stayed in April 2024