There is not much to say in terms of negative aspects. If you do not like the '80s, this is not the hotel for you. The breakfast room, particularly, is very '80s (in the Japanese sense). For me, this was a plus as it gave me a vibe of Japan that I could not experience in other places.

I had a very nice and spacious room with both internal and external bathtubs. The dinner was excellent, and the breakfast was very good (Japanese style). The staff was nice, and the environment was quiet. It was a nice experience.

Stayed in May 2024

The staff is very nice and supportive

Stayed in April 2024

There wasn't anything that we didn't like.

Dinner and breakfast was fabulous with each offering a vast variety of food items. The outdoor baths in our rooms was truly an incredible experience that we'll always remember.

Stayed in April 2024

No

Onsen and dinner were excellent

Stayed in April 2024

Their Onsen was one of the most beautiful onsens I’ve stayed. They picked us up from Echigo Yuzawa station (people at the tourist information center can call them for you) and dropped us off whenever we needed a ride back to the station but it’s less than 10 min walk.

It seems like all the units have been renovated. My room was large with 2 sinks and very comfortable beds.

Stayed in March 2024

Onsen

It’s one of the best onsen hotel I’ve ever stayed

Stayed in February 2024

Towel hanger rod too low, room lack of hanging rod or hook

Kaiseki dinner was good in private room... cosy and nice place to chat after dinner

Stayed in February 2024

We love the location. Room was clean. And they gave us a corner room with a very beautiful view. ❤️

Stayed in February 2024

Rental ski gear is for beginners but transportation to the snow was exceptional

Dinner was great - hotel had everything self contained

Stayed in January 2024

Nothing!

Staff were very welcoming, friendly and helpful. Our room had a hot tub, which was wonderful with the snow right outside! We got our day passes for the ski fields, skis, snowboards and full gear here at a great price (and super convenient). Dinner first night was amazing, second night seemed a little lacking but we were so full. Lots of variety for Japanese Buffet breakfast, again we were so full and didn't even need lunch!! The onsens (private and public) were amazing. The rooms were clean and very traditional, but we noticed some of the hallways and walls in need for a bit of a refurbishment. We look forward to returning! Thank you!

Stayed in January 2024

We couldn't try all the onsen in 1 day as they were under maintenance even though it was in December, suppositely the holiday season

The room felt like a suite room for 5 people and the dinner was impressive and delicious!

Stayed in December 2023

Our stay was too short!

We loved everything about our stay! The meals we had were wonderful. We loved the private bath!

Stayed in November 2023

The pillows are a bit hard since they have pressure stones in them and the rooms are older then expected with some needed repairs. A lot of the Deco finishes and amenities are outdated and are verging on vintage but it felt as though you were stepping back into a simpler time.

The views were amazing, the staff were extremely attentive and the public baths are the best we've experienced in a ryokan. Everyone tried their best to communicate with us in English or hand signels. They made us feel as though we've visited many times in the past. The breakfast spread was the highlight with some choices rotating between two sets every day.

Stayed in October 2023

Although they have English speaking staffs, we found that it was quite difficult to communicate during the dinner time. Anyhow, we were lucky that they have Thai staff who can help us during check in , ordering lunch for in room service and check out.

Public onsen bath was great. The room was very clean, large and has outdoor onsen bath in the room. Hotel is located very near to the train station.

Stayed in October 2023

coffee cups were too small to have usual amount of coffee

spacious room, friendly staff

Stayed in September 2023

We should have stayed longer!

Everything!! Te service, ambiance, breakfast buffet, futons, etc. it was a perfect stay.

Stayed in June 2023

The make up of the bed on the floor was initially very hard.

The location and the view. Along with the Nepalese English speaking staff and the private room dining experience.

Stayed in May 2023

The food was incredible.

Stayed in April 2023

All are good.

Staff are so nice. Dining room very comfortable. Atmosphere is nice in the hotel.

Stayed in April 2023

The futons were a little thin.

Room was great size, comfortable for 3 people. The location was amazing, the town was great and special with good restaurants. The onsen was exceptional, the private outdoor bath in the room was just as good. Great breakfast, the ramen restaurant downstairs was delicious, and the staff were amazing.

Stayed in March 2023

none

Perfect all in the hotel.

Stayed in March 2023

more english speaking staff during dinner

dinner and free rental of ski eqpment

Stayed in March 2023

nothing

very good onsen facilities (2 floors of onsen with different baths available) . Location near to train station. Food options wise might be a little limited late at night near the hotel. Hotel is best visited during the winter?

Stayed in January 2023

Onsens were amazing! Meals were incredible, especially the dinners. Staff very friendly and helpful. Location was excellent within a couple of minutes to ski lift. Great that the hotel offered snow shoes to walk the neighbourhood and shuttle to the station was also very helpful.

Stayed in February 2023