530-0001 Osaka Prefecture, Osaka, Kita-ku Umeda 3-1-1, Japan
#231 of 686 hotels in Osaka
Guests' ChoiceBased on 1332 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
9.1
Facilities
8.4
Staff
8.9
Value for money
8.1
Free WiFi
8.3
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End of dialog contentReviewed: 15 May 2024
Yonghong
SingaporeThe rooms need some uplift
Great location
Stayed in April 2024
Reviewed: 15 May 2024
Lynette
AustraliaVery tired and the room smelt musty. Scuff marks 18inches high right along the wall from people’s luggage. The reception area gave the appearance of a five star hotel but when you enter the room it was a whole different story. Also the pillows were the most uncomfortable ever, lumpy and hard.
Location was great - right above the train station. Close to everything. Staff were very efficient and pleasant.
Stayed in May 2024
Reviewed: 11 May 2024
Jacqueline
SingaporeA bit of walk to our room
Location is fantastic and convenient
Stayed in May 2024
Reviewed: 8 May 2024
Dennis
AustraliaInternet speed is slow
Excellent location, good customer service
Stayed in May 2024
Reviewed: 8 May 2024
Diego
SpainLocation
Stayed in April 2024
Reviewed: 8 May 2024
Tsun
CanadaThe room was vey small especially the bathroom.
It is close to and right on all critical transportation …. such as trains, subway stations and buses. The room was clean.
Stayed in May 2024
Reviewed: 2 May 2024
Nikolai
BulgariaAbove Osaka Station, the hotel is an extremely convenient place for travel and shopping.
Stayed in April 2024
Reviewed: 30 April 2024
Selena
SingaporeThe housekeeping was not very consistent - eg left dropped cushions on the floor, didn’t put kettle back in place
Location, luggage forwarding service and friendly staff
Stayed in April 2024
Reviewed: 30 April 2024
Alan
AustraliaBeds are a bit hard, shower didnt drain very well and the buffet breakfast was average and aimed more for an asian pallet
Good location
Stayed in April 2024
Reviewed: 29 April 2024
Suleyman
TurkeyReception (does not really exists, good only for check in). Surrounding is all concrete (except the public garden, below Japanese garden standards, 10 minutes away).
Room (corner city view) met our expectations, big enough, clean and in good condition. Location is great if you want to be close to the transportations, shopping, tours and food. Staff is good and helpful. Once you figure out, easy access from Osaka Station. Taxi stop right in front of the hotel entrance. Easy access (direct line) to the airport.
Stayed in April 2024
Reviewed: 29 April 2024
Denise
IrelandStaying on the 25th floor was a bit of a shocker but tried not to think of it
Location is amazing. So great to be able to get off the train and know that you had no more walking to do. Surrounded by floors of shopping and restaurants. Reception is on 19th floor! We stayed there twice, and our 2nd stay found us on the 25th floor in an older, smaller and more worn out room, which was a bit disappointing. It's the location than makes this hotel.
Stayed in April 2024
Reviewed: 26 April 2024
Fran
United StatesStep into bathroom rather larger than expected
Room was spotless and comfortable but a little small by American standards. Staff are endlessly polite and helpful.
Stayed in March 2024
Reviewed: 25 April 2024
Clifford
United StatesToilet walls need more space, too narrow
Location
Stayed in April 2024
Reviewed: 25 April 2024
Michael
IrelandWe had no complaints
Perfect location for us as it was the pickup point for our tour of Tokyo and it had shopping and restaurants and a train station close by
Stayed in April 2024
Reviewed: 25 April 2024
John
AustraliaOur bedroom and bathroom were very small .Difficult to move around it and get into bed No wardrobe ,just a small bar and coat hangers ,
The staff were very helpful ,the breakfast buffet was very nice .
Stayed in April 2024
Reviewed: 22 April 2024
Mark
AustraliaLocation
Stayed in April 2024
Reviewed: 21 April 2024
Andrew
PhilippinesClean
Strategic location
Stayed in April 2024
Reviewed: 20 April 2024
Luisilla
PanamaAll wad great
It's inside the train station, they have private restaurants and all convenience stores at the ground/station level. Breakfast was great, the staff very polite, helpful and service oriented. We had a great stay. Room had everything we needed. We even asked for extra pillows and it was all good.
Stayed in April 2024
Reviewed: 19 April 2024
Hendra
IndonesiaThe room is too small, the family room for 4 pax is considered to small.
Great Location, near to everything. Friendly staff and they help me for late checked out with some affordable extra cost. Really appreciate their help, so we can still take a rest since our flight is late at night.
Stayed in April 2024
Reviewed: 18 April 2024
Beng
New ZealandLocation
Stayed in April 2024
Reviewed: 14 April 2024
Qin
SingaporeThere is no self-service laundry machines within the hotel
It’s very convenient and accessible
Stayed in April 2024
Reviewed: 14 April 2024
Chris
AustraliaLocation is ideal for train travellers, right at the station and central to Osaka, an easy walk or bus to the castle
Stayed in April 2024
Reviewed: 12 April 2024
Augusto
PhilippinesNone
The sofa in the room.
Stayed in April 2024
Reviewed: 12 April 2024
Apiwon
ThailandThe pillow is too soft. So my shoulder and upper back a was hurt.
It is very close to JR station, so it is easy to go everywhere.
Stayed in April 2024
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