250-0311 Kanagawa, Hakone, Yumoto 501, Japan
#4 of 135 hotels in Hakone
Guests' ChoiceBased on 105 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.3
Facilities
9.4
Staff
9.9
Value for money
9.0
Free WiFi
9.6
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End of dialog contentReviewed: 3 May 2024
Haixing
United StatesI cannot really think of anything that I did not like.
This was a great opportunity to experience “traditional” Japanese living amenities, foods, and living. The staff was extremely accommodating and made us feel completely at home. The building dates back many years but is immaculately maintained, the garden is beautiful - falling asleep to the sound of the water and rain was so relaxing. We stayed 2 nights so we had 2 dinners and 2 breakfasts - cooked by their chef on site and served by our room attendant course by course. She explained what everything was and the food was delicious.
Stayed in April 2024
Reviewed: 1 May 2024
Olivia
FranceThe whole experience that allowed us to immerse ourselves in the Japanese culture, the very kind hostesses, the view on the zen garden, our private bath, the delicious food... well, everything! We had a lovely time, arigato gozaimasu!
Stayed in May 2024
Reviewed: 27 April 2024
C
AustraliaAuthentic Japanese onsen experience and we are well taken care by the team
Stayed in April 2024
Reviewed: 25 April 2024
Vera
LithuaniaNothing. But maybe it can be hard for some people to go uphill to achieve the place.
This is a very traditional place. In our room it was enough space for 4 adults: 2 bedrooms with tatami, one reception room, one toilet with small private onsen and small kitchen. They also have two public onsens (but only for the hotel quests), they change female and male onsen every day. We had breakfasts and dinners included. It was a lot of traditional Japanese food, we were full all days 😄 Very beautiful garden with trees and koi carps. It was an amazing experience. Staff were extremely nice and polite. Recommend!
Stayed in April 2024
Reviewed: 19 April 2024
Stephanie
CanadaThe property is a bit older so there were some musty smells here and there, but nothing awful
The staff, level of service that they provide, and the food are really what made this property special. Even though they didn’t speak a lot of English, they made us feel extremely comfortable and welcomed. We loved having some space as we kicked back after a days of running around and sightseeing in other cities. The sitting room with view of the garden was amazing. The in-room onsen tub was also a highlight. Even though the hotel onsen was lovely, it was so nice to have our own space to use, with the deep wooden tub. I would definitely recommend staying here if you want to experience a more traditional Japan. However if you don’t want to eat traditional Japanese food, I would choose a different property as I don’t think they would be able to accommodate many changes to their menu.
Stayed in April 2024
Reviewed: 13 April 2024
Nathalie
BelgiumOur stay at this typical Japanese Ryokan was enchanting. The warm welcome of the staff embodied the essence of Japanese hospitality. Our tatami rooms were serene with minimalist decor. The highlight was the exquisite kaiseki cuisine, bursting with seasonal flavors. The therapeutic mineral water of the onsen leave us feeling refreshed and revitalized. The attentive staff ensured an unforgettable Japanase stay.
Stayed in April 2024
Reviewed: 8 April 2024
Penelope
SingaporeMore English speaking or even understanding staff would have been good. The TV system should have been upgraded to include more English channels especially Netflix
It was a traditionalRyokan. The food was excellent . The garden was beautiful. The space was ample. I liked that meals were served in the room
Stayed in April 2024
Reviewed: 6 April 2024
Jérôme
United StatesNothing to report
Great location to walk and explore the city, modern facility, liked the space in room for the kids to roam, liked the smart TV, enjoyed the small sauna, helpful staff
Stayed in April 2024
Reviewed: 31 March 2024
Carla
AustraliaOur stay was exactly what we wanted and gave us a good taste of traditional Japanese culture. The staff were very friendly and the accommodation/gardens were stunning.
Stayed in March 2024
Reviewed: 30 March 2024
Lene-mari
NorwayVery kind and sweet people who worked there. Loved the view to the garden from the room. Very serene place. Fun experience to try a Kaseki meal and a typical Japanese breakfast on our first day in Japan!
Stayed in March 2024
Reviewed: 26 March 2024
Viacheslav
RussiaPerfect ryokan experience. Small pond with gorgeous carps. Nice territory. Good onsens for women and men. Delicious food with abundance of fish and seafood products. A bit pricy but totally worth visiting. All the best to our welcoming hostess Tomico! She was very charming and caring!
Stayed in March 2024
Reviewed: 26 March 2024
Ping
United StatesThe property is a bit old but well maintained.
The hotel is within walking distance of Hakone-Yumoto station.
Stayed in March 2024
Reviewed: 23 March 2024
Terence
CanadaNothing
The service was top notch. All 3 of us enjoyed the great dinner and breakfast served in our room. The rooms are very spacious. As a small ryokan, the couple of times that I used the public onsen there was no one so enjoyed that much more than the in room one. It is a 10 minutes walk from the train station but if you have luggage you would want a taxi as it is on a bit of a hill
Stayed in March 2024
Reviewed: 17 March 2024
Marla
CanadaCan’t get taxi.
Peaceful and relaxing. Breakfast and dinner setting were lovely and food really delicious .
Stayed in March 2024
Reviewed: 16 March 2024
Christian
AustraliaWe liked everything about this Riokin. It’s a little bit hard to find. It’s a scenic 10 minute walk from the station. When you walk over the 2nd bridge over the river, stay on that rd as you walk up the hill and the entrance will be on your right.
Property is gorgeous and staff are lovely. The gardens and the onsen are magical.
Stayed in March 2024
Reviewed: 13 March 2024
Sian
United KingdomThe property was a little tricky to find initially, up quite a steep hill and not easy with luggage. However, when we left they did offer to order a taxi for us. Not a negative but just to be aware if you have any mobility issues before booking.
The most unique experience and a must do when travelling through Japan. This ryokan was lovely, the staff were amazing and so friendly and helpful. The onsen was a lovely experience and dinner and breakfast were very traditional and beautifully served.
Stayed in March 2024
Reviewed: 6 March 2024
Rhianna
United KingdomNothing! Honestly!
So welcoming and helpful! Food was excellent and a relaxing experience All facilities amazing! Had a private onsen in the room and access to the shared (male /female) facilities open from 5-24hrs! Had our 2 year old and 5 month old with us. They got toys and ryoken wear which was so great. Also had a nappy bin! Super comfortable and lots of space Gorgeous gardens to walk around. I had forgotten our adaptors and they let us borrow mobile phone chargers which was a life saver ( we had a long trip the next day). Just loved it! Want to go back (without kids! Ha) and highly recommend.
Stayed in March 2024
Reviewed: 23 February 2024
Jiang
United StatesThis is the best experience my family has during the Japan trip. The location is ideal and close to the station within walking distance. The staff is extremely friendly and everything is Japanese traditional. Our family highly recommends it to other families.
Stayed in February 2024
Reviewed: 12 February 2024
Tess
Hong KongPublic bath was a little small and not completely outdoor
Friendly staff, spacious room, delicious food; beautiful garden
Stayed in February 2024
Reviewed: 11 February 2024
Marmotta
AustraliaEnjoyed everything.The only issue we had was finding the property. Once we did we could not be more impressed.
excellent food and service. Staff were friendly and helpful. We will definitely return.
Stayed in February 2024
Reviewed: 6 February 2024
Joanne
New Zealandnothing,it’s perfect
Definitely one of the highlights of our vacation. The staff, especially Mimi are all amazing. Thank you for looking after us. It was only an overnight stay but it was memorable.
Stayed in February 2024
Reviewed: 27 January 2024
Wells
AustraliaGod…if I could give a rating of 100% !!!! Don’t even know where to start how amazing this place it !!!! This is the kind of place where you really want a private, peaceful and relaxing holiday. All the staff were extremely friendly, and even though we speak broken Japanese, they still try their very best to communicate with us and make sure we understand and satisfy with everything. I would also like to shout out to the amazing 女將 that took such a great care of us. She was super friendly and heartwarming !! The public onsen and the food were extraordinary as well !!! This had been one of our favourite place so far in Japan, would definitely come back next time !!! Thank you soooo much for having us !!!
Stayed in January 2024
Reviewed: 27 January 2024
Maple-bar
United StatesAccommodation was beautiful, staff provided warm service and delicious meals.
Stayed in January 2024
Reviewed: 21 January 2024
Kirsty
New ZealandNothing.
Absolutely everything. Was our luxury stop on our trip. Was beautiful setting, incredible food, the staff were wonderful and attention to detail was great. A peaceful location left us wanting nothing. We stayed with two young children who received children’s meals and yukatas to wear.
Stayed in January 2024
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