Nothing. It was all fantastic!

Loved our stay here - the staff were all so courteous and accommodating. Highlight was definitely the exceptional meals.

Stayed in April 2024

Struggling to think of anything

The food was incredible, my wife who is a fussy eater at the best of times enjoyed everything there and I enjoyed flavours I’ve never had before,

Stayed in April 2024

Beautiful ryokan with great service.

Stayed in March 2024

Everything about the stay was fantastic. The staff were amazing, atmosphere was fantastic, and overall stay was memorable.

Stayed in March 2024

Location is a bit out of the way, rooms very dark and dingy and the service could be improved not sure whether it was a language barrier but I requested a taxi to station on check in but this was not secured and on the day they advised the taxi company was fully booked. Feels like something basic hotel should sort out as a priority if this is an issue on the weekend. For the price I would have expected better. The result was having to catch 4 trains to the airport rather than 2 which was unnecessarily inconvenient Secondly I was waiting over 35 minutes as the only person in the bar - sure they apologised but as I was sitting right there whilst multiple rounds of drinks were served to diners in the restaurant I thought the whole display was rather odd if not rude. Finally took 35 minutes for someone to offer a drink, which was then provided free of charge as an apology. Again not the service expected for the money paid.

Food was exceptional in the restaurant and bar was awesome touch. Onsen facilities were fantastic

Stayed in March 2024

Very nice ryokan with nice good english speaking staff

Stayed in February 2024

I wish we stayed another night

Breakfast and dinner were amazing! Staff even took a picture of us at dinner and framed our picture as a souvenir. It was so nice to relax and enjoy the amenities and onsen. It was a highlight of our honeymoon!

Stayed in January 2024

Rooms are two-story. And my room doesn’t have toilet in the bedroom. Only one toilet downstairs

It is quiet and enjoyable

Stayed in January 2024

It’s very minor………but having a two level room is not very practical. Also getting to the property takes a bit of time, if you are new to Japan.

The place is beautiful, and very relaxing

Stayed in October 2023

Amazing place. Dinner and breakfast is included w the room, although Sake is separate. Wish I could've stayed another night, but since they have only 20 something rooms, they are booked all the time. The private onsen for every room is amazing.

Stayed in January 2024

Dinners were the best I have ever had anywhere.

Stayed in October 2023

We could have booked a longer stay, but that's my fault.

Suishoen's location up in the hills of Hakone is idyllic. The hotel complex itself is extremely well-maintained and tranquil, with excellent exterior and interior design. My partner and I frequently remarked to each other throughout our stay that we aspire to live in a home as fine as the room we stayed in. The in-suite onsen was extremely relaxing, and we took advantage of it multiple times in a single-night stay. The provided amenities of the room (clothing, refrigerated beverages, coffee, toiletries) were of very high quality. The couch and beds in the room were very comfortable. The included dinner was without a doubt the best meal we have had in a three-week vacation full of great meals, and the breakfast was excellent as well. Suishoen is conveniently close to the Hakone Open Air Museum, and to bus stops that could take one to the other sites of interest in the beautiful town. We will, without a doubt, return for a longer stay.

Stayed in December 2023

The toilet was located on the ground floor whereas the shower is located upstairs. It was quite inconvenient.

The accommodation was luxurious with amenities to cater for almost every need. The dinner and breakfast was excellent.

Stayed in December 2023

The bathroom was on the bottom floor which was a bit inconvenient. The different trains it took to get up to the ryokan from Tokyo were very scenic and interesting but also quite crowded. It made it a long trip to get to the ryokan. My husband thought the Western style bed was a bit too low to the floor, but it was were super big and comfortable.

It was a two story unit with the bathroom on the bottom floor which my husband didn’t care for but the space was wonderful. They had the table in the living room with a space to put your feet. The Japanese food for breakfast and dinner was so delicious. The staff was so nice and friendly. They had a car service that picked us up from the nearest train station. The in-room onsen was incredible - and it was big too.

Stayed in November 2023

Rooms were a bit dark and worn out.

Beautiful grounds with great autumn scenery.

Stayed in November 2023

We liked everything!

Our room was spacious with wonderful amenities and a nice living room area, separate from the bedroom. We enjoyed the private natural springs onsen immensely. The bathroom amenities were fabulous, refrigerated amenities were a welcome treat and the dining facilities was superb. We enjoyed dining in private.

Stayed in October 2023

Amazingly attentive staff, exceptional food, and very clean and comfortable room.

Stayed in October 2023

Email communication through booking.com could have been better.

Staff were very polite and spoke good English. The Japanese kaiseki breakfast and dinner was presented well. The hotel was better than our expectations.

Stayed in September 2023

The private Onsen in the room was rather cold in the morning and I had to turn on the hot water flow to make the water hot.

Breakfast was not as elaborate as I had expected but fine.

Stayed in August 2023

We needed assistance returning from a trip when we missed the last bus. The staff assured us they would be able to secure a taxi if we were patient, but they did not do so. We had an opportunity to take a bus to a train station which would get us back, so rang the ryokan to check again if they would definitely be able to get us a taxi - they said yes so we let the last bus to the station leave without us! This caused us considerable problems (which we ultimately resolved without the ryokan’s help); we should have been told much sooner that they were unable to help us - and, at this price point, the ryokan needs a relationship with reliable taxi company.

The evening meals, both kaiseki and teppanyaki, were truly outstanding

Stayed in July 2023

We liked everything

Beautiful and charming. Service was impeccable. The food was delicious. The attention to detail made all the difference. A wonderful stay and would recommend it to anyone.

Stayed in July 2023

The Staff was very friendly but hard to communicate with in English.

The rooms are beautiful and having a private onsen in your room is a game changer. The food was also incredible and we were more than well feed.

Stayed in June 2023

It was an amazing experience!

Stayed in July 2023

All my ryokan dreams come true. The pictures did not do the suite justice. It was absolutely stunningDinner and breakfast cannot be missed. It was wonderful. I want to give a special thanks to Mana who checked us in, and served us during our dinner and carefully explained each dish (in English, wow 🤩 ) All the staff tried their very best to communicate in English. The bus stop is also well connected and in quite a central area in between Yumoto station and Lake Ashinoko.

Stayed in July 2023