Nothing in major but staffs do not speak English but they understand what I am want or questions

Nice location, staffs, and facility. Dinner was greater than my expectation. (please reserve the room with dinner). Breakfast is very traditional and plenty of care from the staffs.

Stayed in April 2024

We have no complaints. However, it is not a big hotel with lots of grounds compared to the sister inn. Also, if you are looking for outdoor hot springs, this is not the place for you.

Food was amazing. Service was amazing. We felt well taken care of. Love the private hot springs bath and using the owl indicator to know which bath was open. We also visited the sister inn's outdoor hot springs which had a small divider between men's and women's. I was able to speak with my spouse while there. The grounds there were beautiful. Saw stray or outdoor cats outside as well. Super cute.

Stayed in March 2024

N/A

Cute, neat, clean, amazing private onsen. The meal and breakfast are must-have!

Stayed in January 2024

This hotel provides free access to their sister hotel Tocen Goshoboh onsen facilities next door. However, the staffs at Tocen Goshoboh were rude and unwelcoming. We did not enjoy the onsen experience at Tocen Goshoboh. However, this is not Hanakoyado's fault. The management at Tocen Goshoboh should look into this issue as I saw countless negative reviews about Tocen Goshoboh and their rudeness staffs.

Most sincere, honest, professional and passionate staffs we encountered in the entire 12 days trip in Japan. Private and cozy onsen facilities. Old, authentic yet beautiful and charming onsen hotel building. The best dinner and breakfast we during our trip in Japan. We had the best time (and meals) at Hotel Hanakoyado!

Stayed in December 2023

The staff were so friendly, and the location was perfect. The food was also very good.

Stayed in November 2023

None

The hotel is very traditional style yet you feel warm and comfortable once you stepped inside with good food and hospitality

Stayed in December 2023

Hair Dryer wind is too soft. It takes quite a while to get our hair dried.

Their hospitality mind is superb! Something special about this place is that we feel like stay in our home than stay in a hotel.

Stayed in November 2023

Great meals and fantastic onsen that can be used privately.

Stayed in November 2023

Everything from the accommodation to the food preparation and the service staff was perfect.☺️👍☺️ The hot spring bath can be locked for private use.♨️

Stayed in November 2023

Beds were on the firmer side whereas I prefer a typically softer bed. External sounds were noticeable, though guests were generally considerate.

Arima Onsen is already a gem, but the staff made our stay exceptional. We opted for the breakfast and dinner package, and it was money well spent. The staff's warmth and helpfulness added a personal touch, making our experience truly memorable.

Stayed in October 2023

We could hear noises from the next door and even from outside the hotel. However, this is understandable due to the hotel's design. We came prepared by learning from the comments of other guests.

Had a great experience with the private hot spring at Hotel Hanakoyado. Dinner was served in Omakase style and very filling. Breakfast could be better, but we liked the grilled fish! The staffs are kind and friendly.

Stayed in November 2023

Nothing we did not like.

All of the staff are ready to be helpful. Excellent 10 course of Japanese style dinner and breakfast. Clean room. Very good location. We will definitely stay with them next time.

Stayed in October 2023

Bed was quite uncomfortable.

Great place to stay for a more traditional feel - the look and feel of the place is beautiful. Private Onsen is a great touch and was very relaxing. Lovely staff too.

Stayed in September 2023

-

Traditional ryokan with small onsen as part of the hotel. They are private onsen, so you can go there as a couple / family. Definitely recommend to book the dinner even if it seems bit expensive. It is worth it! Best experience we had in Japan.

Stayed in September 2023

Unfortunately very thin walls, like paper, and our neighbors were loud the entire night. But the hotel is 10/10. But bring earplugs…

Stayed in September 2023

A little bit noisy at night

Stayed in June 2023

- Hard bed (pretty standard). Asking for extra bedding to cushion the bed is helped considerably. - Thin walls. (luckily most guests are respectful) -The machine wasn't working when I tried to use it, wasting the free pod (single one supplied with the room) in my attempt. These pods were weirdly expensive (especially for Japan) at 300 yen each. Considerably cheaper hotels had far more capable/expensive machines which could be used for free. This wouldn't be an issue (and let's be honest it's extremely miner) if coffee shops in Japan didn't open at around 10am or later.

Extremely relaxing. The private onsen was far better than expected, and it was exceptionally nice being able to use it anytime it's convenient for you. Staying the night in a more traditional Japanese building was a special expensive.

Stayed in June 2023

private bath and the dinner that can see chef cooking i like the old japan style hotel

Stayed in May 2023

- Enjoyable dining experience - The staff were incredibly friendly and attentive - Comfortable room and decorations are stylish

Stayed in March 2023

n/a

Great location, excellent authentic cuisine, lovely onsen

Stayed in February 2023

would have prefer an in house outdoor onsen option

The onsen was great, would have prefer an in house outdoor option, the sleeping area was comfortable

Stayed in December 2022

Nothing really, but compare to my previous meals at other onsen hotels, i feel it is not as value for money. Also note that they have a sister hotel Goshobo which has a better public onsen.

One of the staff speaks good English and she is patient to explain everything to us during orientation. Meals are good, esp for dinner it is omakase full of surprises, breakfast is also good. A great experience if you have not tried any onsen hotel in Japan before. The private onsen is good and available easily, I like the effect of the kin water.

Stayed in May 2023

The sofa cushion is not comfortable. it’s too old to change.

The staff is very helpful.

Stayed in March 2023

There are no comments available for this review

Stayed in April 2024