They don’t help to bring your luggage to the room

Great location Housekeeping staff were really sweet and lovely Rooms are very spacious

Stayed in May 2024

We had amazing views of the city from our spacious room. From the top floor, you could also clearly see mount Fuji when it was sunny. The staff members were helpful and the check-in procedure was easy. Great value for money. Located walking distance from the (bullet) train station.

Stayed in April 2024

The hotel is just opposite the train station which makes very convenient to go to areas of interest.

Stayed in April 2024

Amazing view of Mt.Fuji

Stayed in March 2024

Very beautiful and clean hotel The room was spacious and comfortable, with a great view as I was at the 24th floor If you're seeking a location close to the station, this is the perfect place to stay The amenities were really good too (extra pillow or blanket...)

Stayed in April 2024

Though very clean, the interior could do with a refurb. In our dreams, the hotel would have a big onsen bath on the top floor. I couldn't complain about anything else.

It is extremely close to Shizuoka station. The breakfast buffet was very nice. Staff were very professional. Rooms were a good size and great views over the city. We had dinner at the Japanese restaurant and the restaurant was beautiful and the meal was exceptional.

Stayed in March 2024

I have no complaints about the hotel. It was very comfortable and great value.

For the price, the room was very large. The bed was king size. It was great value. Also, the breakfast buffet was really good, featuring local specialties, along with the usual fare.

Stayed in March 2024

Nothing specific that I did not like but then nothing really special to say about this hotel.

Very good location, available parking.

Stayed in February 2024

Room could be a bit bigger for the price

Location

Stayed in January 2024

Eating outside the hotel does have its problems IF you are a group of 5 or more. Very few places to eat with a group. The Hotel restaurant doesn't open very late and doesn't allow walk-ins, even from residents.

The Hotel is beautiful, staff are excellent. Its a very clean hotel and very well maintained. Its a great location and has many great restaurants locally and right over the road from the train station. Breakfast is excellent with a wide variety of food on offer, it gets busy quickly, so getting there early is advised.

Stayed in November 2023

Extra blanket was only one at corridor but I stayed with family so that I had to go to another floor to find another ones.

Just 2 minutes walk from Shizuoka station. very kind staff

Stayed in November 2023

-Hope to open a gym

-Bar is excellent and bartender is very professional. -Both Chinese and Japanese restaurant are tasty and reasonable, much better than expectation

Stayed in May 2023

quite old

location, clean, functional rooms

Stayed in April 2023

For the price, I can not think of anything that was not good. It is a very comfortable hotel and the location is fantastic.

The room was large for the price. The view was great. I was on the 22nd floor. I did not have a view of Mt. Fuji, but I did have a view of the ocean.

Stayed in April 2023

The room is quite dated.

Good breakfast. The location is also good very near Shizuoka Station.

Stayed in February 2023

Beds and pillows slighty hard.

Arriving at the hotel was quite a surprise as we did not expect something quite as grand as it was. The walk from the station is only about 150mt. The rooms are very large for a standard Japanese twin room with fabulous views over the city scape. There are also windows that you can see Mt.Fuji. The area around the station has plenty of eateries, shopping and is not far from touristy sites. Would stay here again.

Stayed in April 2023

The location and value for money of the hotel is beyond exceptional. For it's price you might get a good view of the city and even Mt Fuji. It's also extremely clean and right beside the station, so that's extremely convenient.

Stayed in April 2023

Though my room is not directly facing the mount fuji but I could see it from the elevator (on my way up/down) and from the window near the elevator. The hotel location is literarily a min walk from the station since it's right in front it

Very close to the Shizuoka Station, The room is perfect with awesome view (I was in 20th floor) I also could see the Mount Fuji from the outside window of my rooms (also from the elevator!) that's a great bonus.

Stayed in February 2023

Nothings specific

After spending a week in Tokyo hotels the space was a welcome relief

Stayed in January 2023

- the pillows are as so often a bit hard and high

- free upgrade to a spacious double room with a nice table and chairs - comfortable temperature in winter

Stayed in December 2022

There was a man sleeping in the entry of the elevator on the 22nd floor. Obviously he was able to access the hotel and elevator without a room key. This is an alarming lack of security.

loved the breakfast,, so much variety and high quality food.

Stayed in May 2022

I’m satisfied with my stay, execelent I will use Hotel Grand Hills again to my next stay. Highly recommend.

It’s good. It’s clean. Location is perfect enough.

Stayed in October 2021

The location is awesome.

Stayed in April 2024

As most hotels in Japan we wish they could understand English to the extent they could show us the great attractions to visit. Take this bus etc etc. But we found that everywhere in Japan. They were friendly and helpful in other ways. We we welcomed very warmly so a little English does go a long way.

Very well priced hotel so please select a corner suite on a high floor with the most incredible views you will ever see. The price is reasonable and you will enjoy every second of those captivating mountains and city views. You won’t want to leave as you’re taking your best photos from your bed, and doing your best sightseeing. We also had one of our best dinners ever in the Chinise restaurant. Beautiful food and service, and easy to walk home.

Stayed in April 2024