Convenient to lots of shopping and two train stations.

Stayed in April 2024

Nothing

The room was lovely; the staff were very welcoming and did everything to ensure our stay was enjoyable, they were extremely helpful with all of our requests. The food was excellent. We went to Pierre restaurant on site which was fantastic. During breakfast a wide range of options was available. The mini bar was stocked up to the brim in our room. We found our bed and pillows very comfy and the room had everything we needed.

Stayed in April 2024

Everything was perfect. We always stay here when we visit Osaka. This is our 4th stay.

Stayed in April 2024

Wonderful hotel and great location close to Osaka station.

Stayed in April 2024

the room and the breakfast plus the location are all meet our expection

Stayed in April 2024

Nothing

The Hotel is simply amazing and in the best location for day trips by train the breakfast was awesome and is run by the very professional Gerard Eady. Gerard is like the hotel guy everyone should have - goes out of his way to perform miracles! Gerard made our stay next level - a big shout out to all the staff at this hotel 10/10

Stayed in March 2024

Nothing

Room good size and well fitted out. Hotel adjoins shopping centre and railway station, short walk and connected undercover

Stayed in March 2024

Nothing I didn't like, but the in-room beverage options could be extended.

Excellent room, great location and great staff all across the hotel. The bed was really comfortable and the facilities in the hotel were great. We loved dining at Pierre and the drinks at Adee. Front desk people were so helpful. Planning to stay there again when I'm back in Osaka.

Stayed in March 2024

Nothing.

Everything about this hotel was sensational. From the location to the facilities, but most of all the staff. They went above and beyond with their service.

Stayed in March 2024

Buffet breakfast didnt have much variety for what it was worth.

The room was very spacious and clean. There were a lot of amenities to use. The staff were very helpful and accommodating. They helped us with making reservations for dinner most of our stay there which was great as many restaurants only do phone bookings. The hotel is also in a great location which was a 5 min walk to the train station and many shops close by.

Stayed in March 2024

Nothing really.

The staff could not have been more helpful and accommodating. Our room was beautiful.

Stayed in February 2024

Nothing

Room and location

Stayed in December 2023

Room very clean

Staff

Stayed in January 2024

Nothing.

Central location.

Stayed in January 2024

I went outside for meeting when i back to hotel i found that bedsheet dirty. i make a phone call to staff. they came and change to us. But it could not happen for big chain hotel. Anyway except this thing it was perfect.

staff good, location good, breakfast good, room good

Stayed in October 2023

Very disappointed that there is no hotel operated mini bus which connects Kansai Airport to the hotel. The limo bus which goes from Kansai airport to Osaka city stops at a distance from the hotel, the walk from the bus stop to the hotel is not easy with large luggage. It took me 15-20 mins to walk from the limo bus stop to the hotel, having to cross main streets and heavy traffic area. I tried to hail a taxi but the driver declined to take me as the ride is too short a distance. The hotel should provide transport at least from the Limo bus statation in Osaka city to the hotel.

The staff at the lobby and concerige desk were extremely friendly and helpful. They made me feel really welcomed and went out of their way to assist me on my needs

Stayed in November 2023

The housekeeper didn’t clean up the tea set that we used in the room for 2 consecutive days. When we asked the concierge they said that the housekeeper thought that the teabag we left in the teapot belonged to us so she didn’t dare to remove it. In fact it’s the tea provided by the hotel at the minibar. However, at least she should clean the tea cups !

The room was spacious with an extra bed (for 3 adults). Close to Osaka station and the large malls. The decoration of the hotel is beautiful. We visited in late autumn so we hardly found red leaves in the city. However, the small but lovely garden of the hotel still offered the bright red and yellow leaves so it was quite a bonus.

Stayed in December 2023

room need to be refurbished & more brighten in the room

Stayed in December 2023

The hotel is located a 5-minute walk from JR Osaka Train Station. The room was, quiet, very clean and really comfortable, with great views of the city skyline. The breakfast was tasty, with a good selection of foods. The staff was really friendly and helpful. We appreciated a lot the fact that they offered a gift for my husband's birthday (nice chocolates and a bottle of wine). We really felt welcomed.

Stayed in December 2023

a bit far from central osaka

property was spacious, clean and welcoming

Stayed in November 2023

Please replace the hair blower .I the blower is so weak !

Superb condition n good layout on the 2 bedroom apartment.

Stayed in November 2023

You get what you pay for! A beautiful, luxury hotel experience with all the amenities and attentive staff. Lots of staff speak English and will help with booking restaurants, taxis, etc.

Stayed in November 2023

Nothing comes to mind.

Pretty much everything.

Stayed in November 2023

I wish I would have known how much concierge could help us with tourism and getting around.

The room was beautiful and comfortable. The staff treated us like royalty.

Stayed in November 2023