390-0221 Nagano, Matsumoto, Satoyamabe 451, Japan
#33 of 69 hotels in Matsumoto
Guests' ChoiceBased on 16 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
7.2
Facilities
7.9
Staff
9.0
Value for money
8.1
Free WiFi
7.5
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Showing 1 – 16
Reviewed: 8 May 2024
Ronaldo
NetherlandsThe ryokan needs proper maintenance. Only one 40 minutes private onsen usage included in the price. For extra usage additional payment required. 10 am check out is a little early.
Dinner and breakfast are very good. Authenticity of the ryokan.
Stayed in April 2024
Reviewed: 25 February 2024
Florence
AustraliaIt was extremely cold walking from our rooms to the spa, but admittedly couldn't be helped because of the open air layout of the corridors.
A traditional ryokan experience with an amazing dinner and breakfast
Stayed in December 2023
Reviewed: 15 January 2024
Kate
AustraliaThe inside slippers cold have been bigger for the men in my family. Size 12 and 13 feet!!! But they managed.
As foreigners (Australian) we were welcomed and everything explained beautifully in English. We booked a private bath which was great. The traditional dinner and breakfast were delicious with lots of choice, beautifully presented and tasted great. Highly recommend this place.
Stayed in January 2024
Reviewed: 1 May 2023
Hiu
AustraliaA very tradition building and just feel like time travel back to the old days in Japan. Hotel is clean, the public bath is clean and tidy. The onsen in public bath is hot and very comfortable, they provide all the amenity item you need. The restaurant provide dinner and breakfast, not as many dishes as I expected but still very nice. The staff mainly speak Japanese but they are very friendly and helpful during the stay. We enjoyed the outdoor private Onsen, it's great environment worth trying.
Stayed in April 2023
Reviewed: 12 April 2023
Javin
SingaporeNothing much
Good onsen facilities and very hardworking staff.
Stayed in April 2023
Reviewed: 25 November 2022
Peter
AustraliaThe atmosphere of times past, special dietary needs were accommodated.
Stayed in November 2022
Reviewed: 12 March 2024
Toni42
New ZealandThere is not much that I didn't like about the experience we had at Izumiya Zenbe, it was really great. The only downside would be perhaps that the accommodation is on the edge of town, so bus or taxi is necessary to get into central Matsumoto. No big deal though.
Izumiya Zenbe is LOVELY - I don't think the photos do it justice. The staff were incredibly welcoming and helpful. The building was an amazing old structure with beautiful little gardens in the walkways. The room we had was very nice, with tatami mats and futon beds. We loved the tea set and the little table with the heater underneath...! We also booked the breakfast and dinner service, and we are very glad we did. The private dining spaces and kaiseki experience was awesome. As was cruising around the ryokan in our yukata robes. We only used the barrel bath, rather than the rotenburo, but it was so good (although very hot!). A very relaxing place, we would happily stay here again.
Stayed in March 2024
Reviewed: 5 April 2023
Justin
United StatesIt's a little far from town and in a residential district. Without a car that means you will end up needing to leave the city by around 5:30 to make it to dinner, and there isn't a good option to head out after dinner. If you have a car or are willing to take a taxi, though, this can be worked around.
The building is beautiful and the staff was superb. There are a great variety of hot spring baths, but the best was the outdoor bath.
Stayed in April 2023
Reviewed: 22 July 2023
Anonymous
United StatesNo elevator
Wonderful service
Stayed in July 2023
Reviewed: 27 March 2024
Gabriella
United KingdomThere are no comments available for this review
Stayed in March 2024
Reviewed: 17 January 2023
Peter
United KingdomThere are no comments available for this review
Stayed in January 2023
Reviewed: 11 April 2024
Joanne
CanadaThere are no comments available for this review
Stayed in March 2024
Reviewed: 2 April 2024
Audrey
GermanyThere are no comments available for this review
Stayed in April 2024
Reviewed: 27 May 2023
Jamie
JapanThere are no comments available for this review
Stayed in May 2023
Reviewed: 1 August 2021
Achso
JapanThere are no comments available for this review
Stayed in July 2021
Showing 1 – 16
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