I was somewhat disappointed that I wasn't able to try hot baths because I have large tattoos on my arms and thus was not allowed to enter.

Hotel staff was friendly and helpful. My friend was pleased with the hot baths and enjoyed them very much.

Stayed in May 2024

Amazing view and breakfast. All staff we encountered were very friendly and helpful

Stayed in May 2024

NA

Location

Stayed in April 2024

Onsen is available for adults only and is excluded from the room price.

Superb location - just inside the JR tower, a 2-minute walk from JR station. Surrounding with lots of shopping areas, including underground shopping - good for finding a place for valuable breakfast. Great staff - very polite and helpful

Stayed in April 2024

The breakfast was ok.

Stayed in April 2024

Room is too Small.

Very good location.

Stayed in April 2024

Location was excellent. The train to and from the airport was right there and the underground mall was an escalator away. The breakfast was great with fabulous views. The bar at night had exceptional views as well. Staff was wonderful as well.

Stayed in March 2024

Hotel is slightly pricey and while the hotel doesn’t charge for children below 12, breakfast is an additional charge for children above 6. Would have been good to have a triple bed/sofa bed option as it was a slight squeeze on a super single for one adult and one child .

Location was excellent, just above the JR Sapporo station which is convenient for those taking the JR train from the Chitose airport and to walk through the underground shopping mall through to Otaru and Susukino. Hotel is also a pickup location for the Niseko bus transfer so that was great for us who were headed to Niseko. International Breakfast spread was excellent as well coupled with the wonderful view of Sapporo, kids enjoyed the croffles and the ikura rice bowls! Staff were also very helpful and polite and room size is decent.

Stayed in March 2024

Service is excellent. The concierge service gives the best restaurant reommendations. Also, after stay service is great - I left my electric toothbrush in the room after check-out, and didn't realise until more than 12 hours later when I had returned home. Not only did they manage to locate the toothbrush, they are arranging for it to be sent to a friend of mine in Japan, who will be safe keeping it for me. A great experience, all in all!

Stayed in March 2024

Pillows are a bit too thin. And extra pillows are out of stock when requested.

Location is excellent with train station downstairs and shopping Malls around. You won't catch a cold in the severe winter. Comparatively spacious room in Japan. We were accepted early check in. They tried their best to arrange.

Stayed in February 2024

Nothing. We love everything of this hotel.

Love the location of the hotel, super convenient as it's at the JR station and there are two big malls adjoining. This is our 2nd time there. The breakfast at hotel is superb. The first time we didn't book the breakfast considering there are many eateries just next to hotel. This round we decided to try the breakfast, we were spoilt by the wide selection. Love the croffle, it's the yummiest we ever had. The onsen is not free, need to pay some money (can't remember how much) but it's totally value for money. The onsen is well equipped with Dyson hair dryer, blood pressure monitor machine etc. Love the room toiletries too, which they provide Mikimoto body lotion.

Stayed in December 2023

Price a bit high for single room

Convenient location, polite staff, comfortable bed

Stayed in March 2024

nothing

Location, view

Stayed in December 2023

Nothingl

Good convenient location, room good size, adjacent to station and all the facilities

Stayed in February 2024

Location , view

Stayed in February 2024

Nothing.

Onsen Salt Bath in the room!

Stayed in February 2024

the room is compact, space in not enough for big suitcase.

location, breakfast, service and friendly staffs.

Stayed in February 2024

We had to book 2 double twin bed rooms. It was myself, my husband and son. They was more than enough room for three in one double twin bed room.

Location and cleanliness was great

Stayed in February 2024

Room beds are a little small for a 'double bed' it's more like the size of a single bed. The photos make the beds look alot bigger than it actually is.

Location, right on top of the shopping centre and train station is convenient. Breakfast has a great spread of japanese and western food, and an awesome panoramic view of Sapporo.

Stayed in January 2024

Location next to train station and malls with cinema.

Stayed in January 2024

I liked all

Great location next to train station and malls

Stayed in January 2024

nothing it was what i expected

location was convenient, just what i needed to keep everyone happy even had a pokemon centre near by :)

Stayed in January 2024

Great central location and easy to get to the airport by train

Stayed in December 2023

Rooms are on the smallish side

Location, facilities, amenities, view and interconnecting rooms

Stayed in January 2024