Nothing.

I particularly liked that the Hotel has a private onsen (natural hot springs bath/pool) open to hotel guests at absolutely no charge. Plus, if you forego daily room cleaning, you receive daily a 1,000 yen (about $7) to defray the cost of the excellent buffet breakfast. There is a special elevator that takes you directly to the onsen. My room was very clean with a small comfortable couch - a 2-seater.

Stayed in May 2024

Honestly cannot think of anything.

The hotel was situated conveniently close to the castle and the beautiful Kenrokuen garden. A short nature walking trail with beautiful statues leads you to that area of the town. The room was very tastefully decorated. A level of class that you don't see very often. We enjoyed the hot bath Onsen. The nights we stayed there; the hotel had a classical pianist perform in the lounge. The lounge itself is a standout with beautiful stain glass windows. The breakfast buffet was very nice. A good selection of offerings, and the room itself was very welcoming as was the service. The staff were very polite and attentive, and English was understood at the front desk.

Stayed in April 2024

The building is a tad old - that said, it gives off some unique vintage feel

The staff was wonderful and the room was well accommodated. Moreover, there were piano concerts at night!

Stayed in May 2024

We liked everything.

We upgraded our room when we were about to check in. We were glad that we did it. I like the stained glasses and a view from the window. There were beautiful Kutani cups for drink in the room. Also the breakfast was excellent!! We tried many local dishes and everything tasted so good!!

Stayed in April 2024

Room was a step back in time. Bathroom was a bit bland. Pillows were the horrible plastic bead filled pillows.

Onsen. They also had a lovely pot and cups to enjoy. Staff were lovely.

Stayed in April 2024

Hard beds Hard pillows

Love the spa The staff The atmosphere

Stayed in May 2024

Amazing old school hotel with authentic James’s feel Great common area with drinks and free piano entertainment was a highlight of our time in Japan Beautiful decor Amazing location

Stayed in April 2024

The decoration of the whole hotel and rooms is amazing, our room was large, very clean, the bathroom spotless, and the beds excellent. Views on the surroundings are lovely towards the castle grounds. Breakfast was amazing, great diversity of renowned kaga cuisine, changing daily, good offering of occidental breakfast dishes. The restaurant for dining is excellent. Most must-see spots are within 10 mins walking. We've had a superb stay.

Stayed in April 2024

Loved the location next to the Castle and Park. Walkable distance to Higashi Chaya district, Fish Market, shopping district, station and museums. Great on site onsen. Staff were friendly, knowledgeable and spoke excellent English.

Stayed in April 2024

Nothing.

My elderly mother loves their hot springs as it's almost barrier free. Staff were very helpful, the room was clean with everything we needed. They even provided a coffee machine. Breakfast buffet was superb! So many choices of both western and Japanese cuisine. We really enjoyed our stay.

Stayed in March 2024

Breakfast was very good.

Stayed in March 2024

Nothing

Convenience of location. Beautiful interior.. onsen.. will recommend to friends and other travelers

Stayed in March 2024

The absolute only thing was the lack of information regarding the shuttle bus to the hotel.

Beautiful stained glass and old world glamour. Luxurious place altogether and well located. The onsen and spa facilities are awesome.

Stayed in March 2024

excellent location, nearby attractions easy access by foot. Breakfast had a good variety and some local specialties. The hot springs was our favorite.

Stayed in February 2024

Very difficult with translation but they tried and drew everything on a map for us. Hard to find places that we wanted eat. The gardens that were nearby were lovely.

We did not use any of the facilities except the Onson which was amazing. It was big and lovely with a cold water dip pool and a Sauna. The facilities in the dressing area was great with orange juice and water. Really good.

Stayed in February 2024

No complimentary refreshment at onsen. Used to be in past years.

Friendly and helpful staff, love staying here when in Kanazawa. Shuttle bus to train station at checkout.

Stayed in February 2024

Room too hot, but could open window Not many eating places nearby but staff very helpful recommended options 21st century art and DT Suzuki museums closed due to damage from earthquake

Great location next to castle and gardens, we walked to all areas ( we like walking) Comfortable room and beds, lovely Onsen and sauna, great breakfast,music recital in eves

Stayed in February 2024

the pillow is too hard for us. it will be better to provide 2 pillows (soft and hard) for people to use.

the location is perfect to enjoy major attractions by walking. The atmosphere in this hotel brings me back to the historical Kanazawa great time. The piano performance is also good.

Stayed in January 2024

amazing facilities - drinking room with free voucher offered by hotel, onsen that every guest could use every day Friendliness - reception staffs, maintenance staffs were friendly

Stayed in December 2023

There was something strange behind our bathroom mirror which made the right side of the mirror burning hot. It was a little disconcerting. Once we figured out it was likely harmless - we just kept the bathroom door closed to keep the rest of the room from turning into a sauna.

We loved this older style hotel- especially the Onsen which was fantastic! The room was spacious and well appointed- very comfortable. Perfect location right next to castle and gardens out of the hustle and bustle of downtown.

Stayed in November 2023

There aren’t many restaurants in the area and you need to make dinner reservations in advance at many places.

Breakfast buffet, location near kenrokuen and the castle, old world atmosphere and throwbacks like newspaper delivery twice a day, onsen!!!, wonderful service from the front desk staff who helped book tours and restaurant reservations, beautifully appointed suite. Free drinks in the fridge including beer juice water and tea.

Stayed in November 2023

Whilst it was good to have breakfast provided, the western style breakfast offerings were limited. The room decor was lovely and comfortable, but a little tired and the bed was a little hard.

This hotel was perfectly located within a short walking distance to the Kenrokuen garden and castle. The hotel provided a convenient shuttle bus service to the train station. The on-site onsen was heavenly and we loved all the beauty products available to use.

Stayed in November 2023

Gorgeous property with persality. Prime location to explore gardens, city, and castle. Clean and comfortable accommodation with a very welcoming team.

Stayed in October 2023

Very helpful staff. Fantastic location. Shuttle bus to station.

Stayed in November 2023