The arrival area such as lobby could be more careful about decorations. Because it was very dark already too many stuffs placements such as table of Yukata clothes, cloths rack for sale are make the whole scene looks dull. My room has no privacy if we look out the window, we could say hello the the room next door.

The breakfast was good. Our Japanese room is a little tight and old but it was comfy.

Stayed in April 2023

Nothing at all

Gorgeous room, coffee ma home, newspaper a complete atmosfera. Couldn't be better

Stayed in April 2023

I didn’t know you had to book 3 days ahead for the Japanese restaurant… my cousin needed 3 futons to make her hip comfortable…. older people feel the floor

Location… Musashi is a great izakaya closeby … Chaya district not too far .. shuttle bus snd video very nice … wish I saw video the first day … would have helped our stay …

Stayed in April 2023

One of the Best Hotel in Kanazawa

Stayed in April 2023

onsen is good but very slippery as i had some problem when i got out from water

good place, but room was smelly of smoking

Stayed in April 2023

room was smelly and old

great location

Stayed in April 2023

Everything was excellent! Exceptional! Super!

Stayed in April 2023

Breakfast was excellent and Staff was helpful and helpful wonderful!

Stayed in April 2023

the beds and pillows were a bit hard

wonderful hotel with unique stained glass features. lovely staff and excellent location.

Stayed in April 2023

Breakfast was excellent! Bathroom was small.

Stayed in April 2023

Nothing

Onsen

Stayed in April 2023

Location quiet and is good for the Kerokuen and castle gardens but there are no restaurants or cafes within reasonable walking distance.

Spacious rooms with a very comfortable bed. Toiletries, coffee and tea in room of high quality. shuttle bus service to station and a nice hot spring for use by hotel guests.

Stayed in April 2023

lacks restaurant options, & surrounding area with few easily accessible rsstaurants

excellent staff & service, room amenities, room decor, availability of onsen. Firm beds, adjacent to stunning Kenrokuen Garden and Kanazawa castle, superb cherry trees in full bloom for our visit time

Stayed in April 2023

Only one English speaking staff member during our two night stay. Inadequate for hotel that advertises on this site and other English speaking booking sites. No room service really. Came back after day of site-seeing. Only one set meal choice for in room delivery and they said they were sold out. These are minor points. I would love to stay here again.

Excellent traditional Japanese hotel. Room was perfectly comfortable, clean and quiet. Breakfasts were excellent. Wide variety of food with plenty for everyone. Breakfast room, like the entire hotel, is a beautiful, traditional banquet room.

Stayed in February 2023

Very professional. beautiful decor. Almost all Japanese

Stayed in February 2023

-The hotel corridor was too dark -The room was a bit cold in winter and we couldn’t set the temperature higher.

-The hotel was very generous with complementary drinks and sweets. -Free shuttle bus to fish market and station -Onsen in the hotel is very enjoyable - Beautiful park next to the hotel location

Stayed in January 2023

Fantastic breakfast. Very nice atmosphere inside and outside the hotel.

Stayed in December 2022

nothing

We lived everything about our stay, friendly & helpful staff, great room & amenities provided, excellent onsen, & delicious breakfast.

Stayed in January 2023

additional spa tax was more than (double) what was quoted. I found the beds hard but my travel companion didn’t.

Lovely aesthetics when you walk in the foyer and again in the rooms. Huge and varied breakfast buffet (great value for money). Onsen was perfect, lots of amenities and not too busy. really valued after a snowy day of sight seeing. great location near the castle and parks. Good service.

Stayed in December 2022

We never ate at the hotel because we thought the cost for breakfast was high and we tended to wander the town for our other meals. Free shuttle back to the train station was nice but little information on how to catch it from the train station.

A bit dated and a bit tired, but what a lovely hotel with large rooms and great location. Sitting areas in the room were wonderful, the onsen was very nice, we really enjoyed our stay here. Everything we needed for the two days we were in Kanazawa were within easy walking distance. It's location counts for a lot. We had a room that faced the castle though it was not high enough to let us look over the castle grounds. Still looking into the hillside at nature was a nice change for us.

Stayed in December 2022

none

Beautiful hotel with an amazing group of staffs and breakfast!

Stayed in August 2022

The room was nice and the bedding was good. However, the electricity was random, the light on the porch was intermittent and the room was dusty. The store has nice merchandise but you should pay attention to the signs on the walls and ignore the tickets on the items. My wife bought a dress in the shop with a sticker price circa 6100Yens but when she paid they charged her card for 11000Yes and pointed to a sign on the wall that said "11000Yens......". However, it was a nice dress.

Excellent location; next to garden and castle. Easy parking. Nice and friendly staff.

Stayed in July 2022

nothing

5 star ⭐️ experience phenomenal service, wonderful amenities bellman promptly delivered our bags; when we needed ice it was delivered quickly; we were celebrating a birthday - concierge assisted with dinner reservations (arranged a private room at a nearby restaurant and the dinner was delicious); assisted us with champagne bucket and glasses in our room; the room was comfortable with lots of storage spaces, lovely chinaware and glasses - coffee maker (similar to Nespresso), refrigerator filled with complimentary drinks (water, tea, juice and beer) everyday we received a different complimentary snack with our coffee fantastic Mikimoto amenity products We enjoyed the live piano performances in the lobby every night. We also had very nice coffee and tea in the tea room in the lobby - the hotel stain glass windows are truly magnificent the onsen bath is nice with lots of products to choose from (the tile is a little dated) also, orange juice, water and tea are available in the onsen dressing room and then yakult products and ice cream are free to enjoy outside the onsen the hotel provides so many little extras that it makes the stay super relaxing the location is excellent for walking to many of the major attractions and the hotel has a free shuttle bus to the station *we were given both a Japanese and an English newspaper every morning

Stayed in July 2022

The room was wonderfull and the breakfast marvellous. In the evening we had a very nice piano concert too. 100% recommended! The hotel was an important part of the Kanazawa experience.

Stayed in September 2021

Breakfast was much too expensive

Location, atmosphere, staff

Stayed in May 2024