Nothing needed improvement

Excellent sea food menus

Stayed in May 2024

very flexible for the guests

Stayed in April 2024

The pillow. But then, I hate most pillows in western hotel rooms too, for different reasons. I guess I'm always searching for that Goldilocks pillow.

What a fantastic place to stay. Incredible staff, food, onsen, views, rooms! I loved it. I ate one of the most memorable meals of my life, and loved the tatami room. Private onsen maybe wasn't worth it considering hardly anyone was at the others when I was there, but it was very nice and no regrets! I do wish I had got the slow train from Sendai instead of the fast train, to see the seaside and arrive better situated in relation to the hotel. But that's my fault, but the hotel's! It had great access for some lovely sights, and when the rain started, I just enjoyed the onsen.

Stayed in April 2024

The hotel has lovely views and is stunningly decorated. We loved Matsushima too£

Stayed in April 2024

In brief—food options for kids are limited. While our food was fantastic and varied, there was limited meal support from the kitchen for our 2 and a half year old. They offered rice and miso soup for her—which was fine the first time but she refused it the second and third days. My only suggestion is that there should be some more basic meal options for kids to have some choice—like fresh veggies and fruits, perhaps noodles to choose from. There were lots of families there so I think it would benefit many guests.

The view the room was outstanding! The staff members went above and beyond to help us. My wife has celiac disease and needed special care to be taken with meals and they did an amazing job of providing 2 very large and intricate safe meals each day with no issue.

Stayed in April 2024

Not being able to get dinner or anything to drink in the hotel in the evening particularly as it was pouring with rain and very cold and we were forced to venture out into the dreadful weather!

Lovely staff, fabulous view from our room across Matsushima Bay.

Stayed in March 2024

I can not say enough about this hotel. First off, location location location. The views of matsushima bay and the little islands were breath taking. Now add the ability to soak in an onsen and enjoy those views? Phenomenal. The staff were next level and beyond attentive. From the welcome tea to the seven course dinner and amazing breakfast I felt well taken care of throughout my stay. I would stay here again in a heartbeat!

Stayed in February 2024

Nothing

Wonderful Location and excellent service of the highly engaged staff

Stayed in February 2024

Parking Everything besides was excellent

Hospitality was superb! Location and facilities were excellent

Stayed in February 2024

Beautiful view and nice delicate breakfast, hot spring is great!!

Stayed in December 2023

Great location, great room with a view, great ofuro, great terrace, great service, great food and overall a great experience!

Stayed in December 2023

The service hour of the shuttle

The private onsen, the futon beds, the space in the tradition room the view from room

Stayed in November 2023

To stay longer.

People mostly come to this town to see the bay. This was the most expensive hotel of our trip and it was worth it. A large room with a view over the bay allowed us to watch the sunrise with fishing boats heading out against the silhouettes of pine covered islands. Room was Japanese style, shoes off as you enter, with futon beds and a low table. Well designed and decorated, with Japanese casual summer clothing (Yukata) to wear. We also had a private onset (like a hot tub) with a view over the bay to watch the sunset. Breakfast was a 3 tier box of delights, a bit like a tasting menu. Super tasty and with considerable talent devoted to its presentation. Staff could not have been more helpful. Advising on restaurants, arranging taxis etc. We felt pampered.

Stayed in November 2023

Great service from the staff. Wonderful location to the famous bridge. Amazing food. Stunning baths…. We love it here😍

Stayed in November 2023

Nothing

Exceptional setting over the bay

Stayed in November 2023

Amazing property with great views and lovely rooms. But most outstanding part of stay was the dinner served. Absolutely delicious and presentation was stunning.

Stayed in October 2023

Great hotel with very friendly and helpful staff. Beautiful room with a stunning view over Matsushima bay. Make sure to get breakfast and dinner at the hotel as the food is amazing.

Stayed in October 2023

No complaints!

It was absolutely beautiful with a view of the bay from our room. The room was very nicely decorated and spacious. Staff were so nice and helpful! And the food is excellent. We loved soaking our feet on the terrace!

Stayed in October 2023

Nothing.

A beautiful place, wonderful location, very nice staff and excellent food.

Stayed in September 2023

It’s a little dated an worn in places. While breakfasts were great, the reserved dinner in the grill was quite underwhelming for the price.

The view from the room was A-class. Rooms were lovely. Onsen baths were good. Staff were excellent.

Stayed in August 2023

Everything is good

Very nice view and staff. The arrangement of after check-in service brings a wonderful experience.

Stayed in July 2023

The provided supplies for the onsen were limited in relation to other hotels we visited in Japan. Furthermore the breakfast was Japanese only, I would have expected some western food available for breakfast

The room and location were really great. Also the reception of new guests was best I have experienced inJapan.

Stayed in July 2023

Best View! Very friendly and helpful staff.

Stayed in July 2023

-

nice view of Matsushima bay , cosy room .good private onsen .complimentary shuttle bus. fluent English staffs . complimentary Sake and juice upon arrival.

Stayed in April 2023