860-8565 Kumamoto, Kumamoto, Jotomachi 4-2, Japan
#9 of 59 hotels in Kumamoto
Guests' ChoiceBased on 238 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.1
Facilities
8.5
Staff
9.3
Value for money
8.7
Free WiFi
8.6
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End of dialog contentReviewed: 30 April 2024
Tomoko
United StatesGreat location and excellent hospitality from staff! Looking forward to staying again!
Stayed in April 2024
Reviewed: 27 April 2024
Nikolay_kr
SwedenThe old way man have to mix cold and warm water
View on the Kumamoto Castle through our rooms window
Stayed in April 2024
Reviewed: 26 April 2024
Alec
United StatesEverything was great. The breakfast was especially good. The staff was just phenomenal and very helpful
Stayed in April 2024
Reviewed: 24 April 2024
Leigh
AustraliaNothing
One of the best hotels we have stayed in 30 years of travelling
Stayed in March 2024
Reviewed: 20 April 2024
Alfonso
AustraliaNostalgic feel with a excellent service. Especially enjoyed having a gin tonic at the piano bar. The lady on the piano was a master pianist.
Stayed in March 2024
Reviewed: 20 April 2024
Partsawin
Thailandlocation
Stayed in April 2024
Reviewed: 18 April 2024
Phatcharin
ThailandNo free parking area, but it’s in the city center. So, it’s acceptable to pay 1,000 per night.
Location is near Kumamoto castel and shopping area. We can go to castel around 5-10 mins. And go to shopping area less than 5 mins.
Stayed in April 2024
Reviewed: 17 April 2024
Ajkab
SlovakiaMissing onsen
View
Stayed in April 2024
Reviewed: 16 April 2024
Kenneth
United StatesRoom was a little dated with old carpet and the bathroom was also not new but serviceable. But we put up with it bc the nighttime view was so awesome.
Fantastic location and view of the Kumamoto Castle at night with the Castle lit up. as long as you have a Castle view room. Worth it to pay extra for such a room. Room was quite big for a Japanese hotel. I think we got the superior room. Location is close to Castle but still used our car bc we had to leave after visiting Castle. Also, was an uphill climb so walking from Hotel would not be a stroll.
Stayed in March 2024
Reviewed: 14 April 2024
Ng
Hong KongStaff friendly. Concierge staff Ms Yue was very helpful
Stayed in April 2024
Reviewed: 12 April 2024
Hochin
TaiwanThe room is quite out-dated/old fashion. It seems that they haven’t renovated the rooms facing castle yet.
The location is unparalleled, it’s the front row in front of the castle and close to many other attractions in town.
Stayed in March 2024
Reviewed: 12 April 2024
Joy
AustraliaNothing
Location, service
Stayed in April 2024
Reviewed: 11 April 2024
Owen
United StatesSmall and old beds/mattresses and very tight guest rooms that feel a bit dated.
Location, friendly service, and reasonably-priced breakfast of high quality.
Stayed in April 2024
Reviewed: 8 April 2024
Pakorn
ThailandRoom is a bit dated but well maintained. A bit crowded during my stay but expected as this is mainly business hotel.
The location is next to Kumamoto Castel. It's very convenience. Parking is on site and quite cheap. Staff is very polite and helpful. It's close to shopping street and dept. store.
Stayed in April 2024
Reviewed: 8 April 2024
Rosa
United StatesThe hotel in general and the room (especially the bathroom) is a bit dated looking and the reception staff was good, not great.
The hotel is walking distance to Kumamoto Castle, which was a major selling point for us. It’s an easy tram ride from Kumamoto station. We had a King double - the bed was big and comfy, we had ample space for our luggage, and we could see the castle out our little window. You can choose between Japanese and Western breakfast set menu - we had one of each and bother were decent and filling!
Stayed in April 2024
Reviewed: 8 April 2024
Yotam
IsraelThe room was very old dated, though some pictures of the hotel display seemingly newer rooms. The bed was worn out and not comfortable, everything felt old. At least it was clean
The staff were great and helpful. The location is very good, close to the castle and the city center. On site parking was convenient
Stayed in April 2024
Reviewed: 6 April 2024
Choquette
CanadaThe level of service is exceptional, and even though the design of the rooms is quite old, it has aged very well and feels really luxurious, even in the cheapest rooms.
Stayed in April 2024
Reviewed: 3 April 2024
Julie
United KingdomGreat location and friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Dah
SingaporeNothing
Very attentive and polite staff. Good central location.
Stayed in March 2024
Reviewed: 30 March 2024
Tomoko
United StatesExcellent service and location. This hotel is an old gem. The staff is very attentive and professional. Mr. Matsunaga especially extended his hospitality to make sure my stay which prolonged would be comfortable. Thank you!
Stayed in March 2024
Reviewed: 30 March 2024
Pimon
ThailandNone
The hotel looks a bit old but it is really clean. The location is very good as it is near Kumamoto Castle and shopping streets. The hotel staff is polite and has a good service mind.
Stayed in March 2024
Reviewed: 30 March 2024
Nara
AustraliaThe king room has a view of Kumamoto Castle and the hotel also has an observatory on the 11th floor. We found the room spacious and clean, perfect for unwinding after an overnight flight.
Stayed in March 2024
Reviewed: 29 March 2024
Tomoko
United StatesNone.
Excellent service and location! I love this old gem. Staffs are always accommodating and professional. I’ll definitely choose this hotel again!
Stayed in March 2024
Reviewed: 27 March 2024
Marion
AustraliaGreat location for Castle
Stayed in March 2024
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