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Reviews of Kusatsu onsen Futabaya 3 stars

377-1711 Gunma, Kusatsu, Kusatsu 142-1, Japan

#22 of 50 hotels in Kusatsu

Guests' Choice

Review score

Based on 169 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    8.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 16 March 2024

    8.0
    Convenience for walking around.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location and not far from the center of Kusatsu Yubatake. They have private onsen for each person however the water temperature is really hot.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    need to take off the shoe outside the main building but acceptable, keep clean

    Nice, nearby the station and the yubatake, but didn't feel rush around the hotel and the room is big

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Located a 1 min walk to futabaya and a 3 minute walk from the station. Plenty of places to eat and drink nearby. Onsens and attractions within walking distance. Big room for Japan, clean and warm.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    9.0
    Very friendly place and staff!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Two plates and chopsticks would be helpful if you want to eat something in the room.

    This is extremely friendly place! You feel at home! The hotel I situated in the very centre so you have the whole town within a walking distance. The staff is very kind and helpful! Everything is crystal clean! The room itself is not very big but on the other hand the bed is huge and comfortable! I truly recommend this place!

    Stayed in November 2023

  • Reviewed: 2 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very helpful staff

    Stayed in January 2024

  • Reviewed: 20 January 2024

    9.0
    The close is so close to Yubatake, you can move easily around the area
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great however the breakfast wasn’t that good , I don’t like the idea of having a hot dog for breakfast

    The location was perfect

    Stayed in January 2024

  • Reviewed: 4 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room lacks light because there are few lights, only yellow lights

    Room is large with a lot of useful facilities

    Stayed in January 2024

  • Reviewed: 30 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    No vending machine in the hotel. Need to go out of hotel to buy anything. Still use old phisical key to open the door which kind of irritating because only one key per room.

    last minute booking, all of the hotel at kusatsu onsen are fully booked, I did not expect much. However the hotel end up quite good. Spacious room especially for the 3 bed room. The bed come with heated blanket. Free wifi but nowadays all hotel have free wifi. Good location, hotel located in between Bus station and yubatake (city center)

    Stayed in December 2023

  • Reviewed: 21 December 2023

    9.0
    Great location and value, if lighter on services.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The location is great, set between the bus station and the touristic town centre with the hot spring field. Everything is within a fairly short walk, including free and paid hot spring baths. The value for the room was very good, comfortable and reasonably priced.

    Stayed in December 2023

  • Reviewed: 19 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable and clean rooms with good beds. Receptionist DC was very friendly and provided good service and information. Basic breakfast was adequate especially the freshly made strawberry banana smoothie. Very good location, few minutes walk to the yubatake area and yet very quiet. Good value especially for a Saturday night in Kusatsu Onsen.

    Stayed in December 2023

  • Reviewed: 15 December 2023

    8.0
    A good basic hotel at a convenient location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It is not a perfect hotel but for the price that we pay, it meets our expectation.

    The hotel is just a short walk from the bus terminal, and close to the town center. It provided a clean basic room that we needed for the night. The free morning coffee was surprisingly good. We took the 4pm bus from Tokyo and it was well passed 8pm when we arrived, but the staff waited for us because we have already let the hotel know of our late arrival. It is not easy to find a hotel that accepts late check in the area.

    Stayed in October 2023

  • Reviewed: 14 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Hard to find the hotel staff when need help.

    - Nice and clean room - Good value for money

    Stayed in November 2023

  • Reviewed: 16 November 2023

    7.0
    The hotel room was quite large for a Japanese hotel and very closer to the train station.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    We wanted to take a hot shower around 6am but there wasn't any hot water until 7 am.

    Stayed in November 2023

  • Reviewed: 3 November 2023

    9.0
    A Great Place for a Short Stay
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    They only have one kind of pillow and it was too soft/flat for me. The bathroom is on the small side and the shower area is functional but small. The WiFi is unusable for most of the day.

    The staff was exceptional. It’s an old building but they kept it very clean. They made sure the air-conditioning and air-purifying units were spotless. The bed was comfortable. There was a small safe for valuables and even a kettle and tea set in the room. The hotel itself is centrally located, although having said that, it’s just a small town so it’s easy to walk everywhere. For those wanting the extras, there are plenty of other hotels offering bigger rooms and an onsen within the hotel but you’ll also have to pay for those extras. This place is perfect for a short stay in an onsen town.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location. Staff provides me with detailed map on paid and free hot springs.

    Stayed in October 2023

  • Reviewed: 29 October 2023

    9.0
    Lovely location
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The beds were somewhat firm, and it was a little complicated to park, but the staff was wonderful about guiding us.

    It was clean and comfortable, and a really great location. The room was nicely spacious.

    Stayed in October 2023

  • Reviewed: 22 October 2023

    8.0
    Fantastic location and a spacious room!
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    No onsen available on site but there’s a huge selection nearby so it’s not a big deal!

    Central location!

    Stayed in October 2023

  • Reviewed: 11 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    none

    convenient room , big enough for 3 of us

    Stayed in October 2023

  • Reviewed: 2 October 2023

    8.0
    Enjoyed my stay at Hotel Futabaya
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No place to sit down and do work at a desk outside of my room which was too small for that purpose.

    Very convenient location. Small family owned inn with friendly staff.

    Stayed in September 2023

  • Reviewed: 20 September 2023

    8.0
    Convenient location
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was too soft for us.

    Convenient location

    Stayed in September 2023

  • Reviewed: 31 July 2023

    9.0
    Excellent place to stay in Kusatsu
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Really hospitable staff. The owner really goes the extra mile to make your stay an enjoyable and memorable one. Really big room, and the bed was plenty big enough for two people. The supplied Yukata were a lovely little touch. The room was well air conditioned, quiet, and clean. On the Sunday, there was a delicious breakfast which would put a lot of higher priced hotels to shame. The location is as convenient as it gets, just a 3 min walk from Yubatake and 5 mins from the bus terminal and most other places. I will definitely try to book this hotel again if I visit Kusatsu again.

    Stayed in July 2023

  • Reviewed: 22 July 2023

    9.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No

    Ok

    Stayed in June 2023

  • Reviewed: 1 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    Very friendly counter

    Stayed in June 2023

  • Reviewed: 23 June 2023

    7.0
    Comfy spacious hotel
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We are asked to leave our shoes outside the hotel then wear the slippers fr lobby left by different hotel guests. Some are sticky and sweaty. I think it's not so hygiene.

    Comfy bed & spacious room

    Stayed in May 2023

Showing 1 – 25

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