A perfect stay. The staff does à wonderful job. The dinner and breakfast are outstanding. The view is amazing. I highly recommend this hotel.

Stayed in May 2024

Nothing everything was absolutely amazing

The bath and view is absolutely unbelievable. Staff truly fantastic and helpful would love to stay again!

Stayed in May 2024

Dinner course is just okay.

Onsen with great fuji view, big room , service

Stayed in May 2024

Felt that the spa services were on the pricey end and the onsen experience was average.

Impeccable service, clean room, and delectable meals accompanied with a beautiful view of Mt Fuji. A special shout-out to Manami Sato and Zin Moe Oo for making our stay comfortable.

Stayed in April 2024

Breakfast was super yummy and the hot tub inside the room with the view to Fuji was insane!

Stayed in April 2024

Far from the main area and food wasn't that great

View

Stayed in April 2024

Not applicable, everything was amazing.

The view from the rooms couldn't be any better. We were on 7th floor with unobstructed view of fuji. The rooms were huge and very modern. The beds were comfy and the heart shaped tub with the view was amazing. The 4 different private baths were very cool. We loved the snacks they gave out ( icecream at night, free 24 hour coffee machine, probiotic drinks in the morning, free ramen from 1030 pm to 11 pm). The lobby has bath salts (colored and scented) that you can use free of charge.

Stayed in April 2024

Absolutely stunning, staff were so attentive and the view from main area was amazing

Stayed in April 2024

The beds were so hard, we woke up with a sore back unfortunately. Also we found it quite strange the towels weren’t refreshed if asked, we had to go down to reception and ask for new towels.

Loved the location. It was so quiet and peaceful! The bathing options were also nice and we managed to try them all before we checked out!

Stayed in April 2024

View of Mount Fuji from hotel desk font and rooms

It doesn't have shuttle bus free service, around hotel is dark for walking at night time

Stayed in April 2024

Stunning views, gorgeous onsens, delicious food and just felt pampered the whole time.

Stayed in April 2024

Nothing

Great view, great facilities and love the room!

Stayed in April 2024

Great couples stay, view of fuji and very romantic, great spa facilities and food. Hotel staff are helpful and welcoming

Stayed in February 2024

I didn’t expect the room towels were not renewed until we requested

The room design and private bath setting

Stayed in March 2024

Mt Fuji was hidden behind clouds that day, no fault of the premises just that Fuji decided to be shy during my stay.

Great location, very smoothing hot springs. Enjoyable dinner and a well spread buffet breakfast in the morning. Generous sized room with private bathtub and fantastic views.

Stayed in March 2024

I noticed a few areas that could have been cleaner. Some might consider the rooms a little dated but it was very quaint.

Breakfast had a wide variety of options. Impressive spread and very tasty.

Stayed in March 2024

Room was incredible - spacious, homely, excellent view and bath tub on the balcony was fantastic. The hotel was veyr accommodating. Onsen / spa was beautiful and relaxing. Staff very friendly and helpful.

Stayed in March 2024

We enjoyed everything, the location, the room. The staff, the spa, the restaurant, the parking, the great service and awareness of the staff to provide good service and communicate in English

Stayed in March 2024

This hotel was AMAZING. We were on our honeymoon and came here for one night to see Mt Fuji and the staff were so friendly and helpful. The room was excellent and the bath was lovely with incredible views of Mt Fuji! We did half board and the food for both dinner and breakfast were delicious! Our waiter (I can't remember his name unfortunately!) was so wonderful and made us smile so much! Highly recommend this hotel!

Stayed in March 2024

The rooms were a little outdated but not bad. Not many dining options.

The location was GORGEOUS. The tub on the balcony was amazing. Perfect romantic getaway.

Stayed in February 2024

Great place to stay, faultless - clean, easy to check in, comfortable, warm. Private onsen are a big sell and the room onsen very enjoyable after a long day exploring. Everything thought of. Would highly recommend

Stayed in March 2024

My friend put away her bag on top of a wardrobe in the room and when she retrieved the bag before departing, a lot of dust came down with the bag. Also some wall mounted lamps don't seem to be dusted very often.

The view of Mount Fuji from the 3rd floor is good but of course the higher your floor, the better view (unobstructed) you get for photos. The website reads that customers cannot request for specific floors when filling in the "special requests" section. The hotel is encouraging customers to use only the needed amount of amenities to reduce waste, however, the shower room has the essential hygiene products. Well done for that ! The breakfast buffet is well appointed and catered for every taste.

Stayed in March 2024

The toilet doesn’t have heater and the cool air can blow inside through the windows which makes it so cold to bath.

Environment and atmosphere

Stayed in February 2024

Great view of Mount Fuji from the hotel.

Stayed in March 2024