The lack of options at the dinner restaurant. And the tooth brush and other amenities have to be bought .

Amazing hotel . Private onsen with a mt fuji view . Large traditional japanese style rooms . Very good Yukata for kids in all sizes.

Stayed in April 2024

The hotel premises are very old and run down.

The room was fully refurbished and beautiful designed. I loved the hot bath on our balcony. The hotel is in a very beautiful and isolated area.

Stayed in March 2024

We liked our private outdoor onsen and the ability to relax and play sports.

The property offers opportunities for many activities in nature, outdoors, and in the gym.

Stayed in March 2024

The staff is unable to communicate English well. The make up room took the futon bed cover and have to sleep without cover on our second night. Hotel shuttle bus start 8am and end pick up from train station at 7:30pm (which is very early if we explore out of hotel)

Quiet

Stayed in March 2024

nothing really

The rooms are fantastic. We had a private onsen on our terrace with a beautiful view of Mt Fuji. The staff are so helpful and went out of their way to make us feel welcome. In particular Hiroki Endo who helped us with our ongoing travel.

Stayed in February 2024

Slightly dated decor

Large comfortable room with private bath overlooking Mt. Fuji

Stayed in January 2024

Generally a cosy stay. Maybe the property can put up clearer signboard or more information in the confirmation letter on where is the check-in location. Its quite lost though for first time visitor to locate the check in location

Stayed in December 2023

The dust in the room could have been cleaned a little more.

The private bath was amazing, Also i was impressed with dinner that was included in our price.

Stayed in November 2023

The breakfast is so so. Dinner is a little disappointing.

The view to my Fuji js breathtaking.

Stayed in December 2023

all wonderful

Stayed in December 2023

Nothing really

The area is away from the city and close to natural. The open air bath in the terrace is excellent! The size of the room is great for family of 4.

Stayed in December 2023

Nothing really

The view in the morning is amazing! Room is very comfortable and great for family with kids.

Stayed in December 2023

The outdoor lounge could have been cleaner, however we made do with the additional sheets supplied in the room. There were no vegan/plant based options (not even close) at any of the on-location restaurants.

The concierge was incredibly pleasant and accommodating. We had to book a very early taxi service and the hotel took care of everything for us, even changing our pick-up point before we asked to better suit our early departure.

Stayed in October 2023

The restaurant options and that it was not clear on the website that I needed to make reservations.

Great room! Super comfortable and great value for stay. Very nice staff who were very accommodating.

Stayed in November 2023

If needed to judge, I think is the location, there is nothing nearby the hotel.

Quite and clean, we have a bathtub at our balcony and it was really cozy.

Stayed in October 2023

The resort is huge and our room is far from the main building. We felt isolated.

The room is very big and comfortable. We specifically loved the Onsen in our room!

Stayed in October 2023

Could have more signs for the check in building. I took a while to locate it. The drive up and down the mountain everyday do take some time as well. Would have been better if the room controls (heater/aircon) have English translation.

Love the private bath. Soaked in it every day with Mt Fuji in view. Spacious rooms with good amenities as well.

Stayed in October 2023

Staff were very friendly and accommodating. They did their best to arrange for a seafood-less menu for my wife. They were very helpful and patient with my limited amount of Japanese. The grounds were gorgeous and the location was incredible with Mt. Fuji.

Stayed in October 2023

Caution if rain

Nice hino-ki bath

Stayed in October 2023

Wish we could stay another night, onsen eat wonderful, room was large and beautiful and the view was amazing

Stayed in October 2023

Nothing. I liked every minute of my stay here. English speaking staff was very helpful as well. Thanks.

Great staff. Especially satisfied with the food and the Mori no yu. Room condition was perfect. It was the best night in Japan. Thanks.

Stayed in September 2023

Onsen lighting is good but room lighting is too dim overall.

Very comfortable hotel. Good view of Mt Fuji.Helpful staff.

Stayed in September 2023

Well equipped room

Stayed in August 2023

The flight of stairs that we needed to climb up and down to our room. It was unfortunate that my parent wasn't very mobile and our luggage were rather heavy too.

The dinner was excellent. The variety was good and each dish was well-cooked. We were also allowed to use the public path in Marriot. Alternatively, we could also use the private onsen in our room.

Stayed in September 2023