- outdoor onsens are amazing - worth the money - bufffet breakfast and dinner were delicious and spread was quite good

Stayed in April 2024

The facility would benefit from a refresh. Some of the carpets were a little tired but still clean.

Of course the Onsen (Natural hot spring baths) were wonderful. The restaurant is also very good and the buffet style allowed us to try many different dishes.

Stayed in April 2024

there is a little mold in room 378 near the window near the curtain.😔 my husband is allergic to mold…

very kind staff, good food and nice onsen.thanks for kind💖

Stayed in February 2024

Less car park in front of hotel, have to park quite far

Good for ski and onsen

Stayed in January 2024

We stayed here to be close to the snow monkey park but learned on check-in that the road going north was closed making for a long drive around the mountains to see those darned monkeys…but it was worth it.

This property was a bit dated and appeared to be mainly for Japanese families on skiing vacation who wanted to soak in the onsen pools after a day on the slopes. The location was amazing and we very much enjoyed the spa facilities even though we felt a little out of place.

Stayed in January 2024

Easy walk to the ski mountain, great outdoor onsen!

Stayed in January 2024

Limitted food in the shop The shuttle bus is not reserved, although i requested more than 4 times via email and booking.com service center. No response from email. Some of the onset is closed for maintenance issues.

The onsen is available both in Kogen and Prince Hotel by shuttle bus. From Karuizawa to Hotel, there is a shuttle bus Easy to go from Tokyo. Onsen quality is good. After using onsen 3 times in 1 night, my body became so smooth! Reasonable price for a room Colorful onsen diversity Check my blog! https://m.blog.naver.com/cestmavieendieu/223285148420

Stayed in December 2023

The facility as such is old, and there was no convenient store near by. Restaurant doesn't offer Ala carte menu. Had to struggle since I had not requested for dinner.

The open air onsen was very good. Breakfast was good too.

Stayed in November 2023

Not many options for food. Have to go down all the way to kusatsu for shops.

The outdoor onsen. You can see the clear starry sky while soaking in the 7 different baths.

Stayed in November 2023

Location and hot springs bath

Natural hot springs bath

Stayed in September 2023

The hotel is a bit old and worn down. Also, beware, people with tattoos are not allowed in this onsen. This information was not clear in booking but we found out once we were there. Very secluded, nowhere to eat but there and the food is expensive.

The outdoor pools are very nice.

Stayed in May 2023

The hotel is old, furniture and carpet need some refurbishment. Limited option for lunch/dinner (only buffet)

Nice open air onsen, unfortunately due to bad weather during our 2 night stay only opened on the third day and only 1 pool available. The indoor is open though

Stayed in December 2022

Need to drive long and winding road to nearest restaurant, 7_11, lawsons at tsumagoi

Very good Onsens (7 in Manza kogen, 5 in prince), exclusivity

Stayed in December 2022

Restaurant was extremely expensive.

Fantastic baths! It is a long way to get to but definitely worth the visit. The shuttle bus was handy and being able to access the Prince hotel baths too was a nice treat.

Stayed in April 2024

We have stayed in old hotels in Japan many times and although they are old they are clean and well maintained. The hotel is run down and needs renovation urgently. The hallway carpet, the wall and the elevator all don't look nice at all, we were hoping the room is better, but it is not. The carpet on the floor got marks everywhere. It really needs some work at least get the carpet changed. We initially book 3 nights but after the 1st night we decided to leave, the receiption agree to only charge one night which is nice.

The location is close to the ski lift and free shuttle bus from station (around 1 hour drive) but remember to book online ahead of your trip. The nature onsen is great if you like the authentic ones, however the facitlity in the onsen area is very basic compare to other onsen hotels or ski resorts we been to. The breakfast is ok.

Stayed in February 2024

You cannot reach this place without a car. No public transportation. Also, it is a not an onsen, as advertised, but rather a ski resort with onsen facility. Since most of the visitors were there for skiing, the entrance of the hotel was filled with people taking off their ski attire and the restaurant was served in a ski lodge-like cafeteria style. Carpet in the room was stained and looked dirty. From the pictures, the facility looked more like a quiet onsen hotel and in the onsen, the changing room where you dry your hair was freezing and I caught a cold after visiting. Overall, there were too many people (even in the onsen) to be able to enjoy the place. It might be better to visit during warmer seasons as it will be quieter.

One good aspect was the outdoor onsen, where you can see the beautiful night sky.

Stayed in December 2023

What was on booking.com did not match the facilities. We selected a room with breakfast included- absolutely no meals were included. Every meal at the property had to be paid for separately and it was not was not cheap. The website also said there were private onsens for guests who had tattoos. There were no private onsens and the public one did not allow tattoos, so half the reason we went was not possible. This place was extremely secluded. The only other eating facility was the ski lodge which is open for a limited time and only on the weekends and cash only- there is no atm on the entire mountain. You also had to pay to go on and off the mountain to the resort, which required AWD or snow chains. If this is the way the hotel is run that’s completely okay, but the websites information does not match the amenities therefore we were completely disappointed and unprepared. We checked out early and my friend checked out earlier because they genuinely couldn’t afford to pay for every meal with all of their children which they could’ve planned for if booking.com was truthful on the site.

The children’s play area on the ski slopes

Stayed in February 2024

I didn't like the facility was dirty and run down. There was mold in the bathroom and the toilet was rusting all over. There was hair all over and the bed frames amd bathroom walls were dirty. The carpet was dirty and damp feeling and you couldn't control the temperature of your own room so it was incredibly hot with no relief because it was raining outside I couldn't open the window. The website falsely advertised a private onsen that we were not permitted to use. And despite paying for breakfast included at the time of booking i was still told I have to pay for breakfast a second time at the hotel. Overall the stay was very disappointing.

The location was the best part but there was alot of road closures and hard to navigate vage instructions on how to get there.

Stayed in February 2024

Overall, very good stay! The rooms were a little small.

They had great onsens and an excellent location next to the ski hill.

Stayed in January 2024

Very out of the way for travel and the shuttle bus leaves the hotel before the checkout time

Location is beautiful but very far, however the Onsen is worth the trip

Stayed in January 2024

The way to the open hot springs from our room was a little bit puzzling.

I like the open air hot springs most.

Stayed in November 2023

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Stayed in March 2024

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Stayed in February 2024

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Stayed in January 2024