Nothing!

The location, the facilities, the staff and the food were all exceptional

Stayed in April 2024

Perfect Ryokan! Friendly staff,great location,convenient room. 10/10

Stayed in May 2024

The inn is a bit of a walk from the station; nothing like you'd have to walk in Tokyo, but for those with a lot of luggage, you should be aware you will need to walk through town to get to it.

The property was situated right on the river, with a great outdoor space to look over it. The property was much larger than expected, with extremely large rooms, very soft beds, and great amenities that included the multiple onsen (mineral water baths). Dinner and breakfast were kaiseki meals, when we had only expected dinner, so that was a wonderful surprise. Furthermore, the staff were extremely helpful and kind. I would recommend anyone who can climb stairs staying here - the property does require you to go upstairs to your room, and downstairs for the dining room.

Stayed in April 2024

The room size was really good and the staff was really friendly. The owner was like a mum to us she took care of everything

Stayed in May 2024

Nothing

The staff was very kind and friendly. The food exquisite in a beautiful setting. Private onsen experience

Stayed in May 2024

There is a bedroom and a sitting room., very good size. It is Japanese style, nice and cozy. It is lovely. The owner and staff are super friendly and welcome. The dinner and breakfast are all Japanese and served in Japanese dinning room. Very unique and fun experience!

Stayed in April 2024

Room smells a little dust

Typical japanese Ryokan, with futon bed, and common showers and onsen ! Homemade traditionaliste cuisine. Very friendly homeowners

Stayed in May 2024

That they charge for using a bath they have on the terrace

Wonderful place to stay. We stayed at a typical Japanese room that was very comfortable and had a nice balcony were you could sit and have your tea. The food was excellent;, not only beautiful but delicious. Be aware that breakfast can't be served too early. It's a little pricey, but it compensates since the food is so good. It's also very close to Hakone Yumoto station (walking distance, 7 min) .

Stayed in April 2024

A memorable stay. The staff was warm and kind, we arrived during a rainy day and the person that welcomed us felt like a mom taking care of you with love. The room and bed were very spacious, it had everything we needed. The private Onsen in the room was amazing. The bed so comfortable (even the pillow was amazing which is very hard to find in an Hotel). Location is great (7min walk from station), but the best was the traditional dinner amd breakfast. We will cherish this day as something very special. Thank you so much!

Stayed in April 2024

If there’s a private bath in the room will be wonderful

The food and location are excellent

Stayed in April 2024

I was hoping I would book a room with shower, but no big deal. other than that everything is great.

The dinner and breakfast is really nice and beyond expectation. the room is very warming and cozy. Host lady is very nice and sweet, it was raining and they have some umbrella you can use. I would definitely come again.

Stayed in March 2024

The Western-style bed was just futons on a raised platform, so it's quite firm but we slept absolutely fine.

We were given such a warm welcome here. The baths are fantastic, we used both the gendered baths and the private rooftop. There aren't very many guests so you have a good chance of being alone in the gendered baths. The food was really special and unique.

Stayed in April 2024

No

The hot spring water, meals were prepared amazingly. Room was spacious and very comfortable. Traditional atmosphere. Loses to yumoto station

Stayed in April 2024

Nothing!

The inn itself is in an excellent location and very easy to reach from the train station. When you enter, you are greeted with a true Ryokan experience and very friendly, welcoming staff. The rooms are spacious and clean, and the room we had had its own onsen bath which was incredible - it really made the trip. The food was excellent prepared and represented traditional Japanese cuisine and again the service was overall excellent. Breakfast is also similar in that it is traditional Japanese fare that has been prepared to a very high standard. We also hired the private rooftop onsen for a small extra charge, but it really made our stay memorable - I strongly recommend to do this if you can. The best part of the trip was absolutely the staff, especially the landlady who was extremely helpful, welcoming and a delight to talk to. Thank you for making our stay so lovely;

Stayed in April 2024

We felt being rushed through dinner as the staff kept coming and taking away the cutlery. We felt that we couldn't really enjoy the meal without being interrupted. With that being said, the meals were beautifully done.

Friendly staff, convenient location and good quality onsen water!

Stayed in April 2024

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Oh my god. What an amazing place! ❤️ Staff was perfect. There were also staff who did speek english. Room was just everything we needed. So comfortable bed and space. Dinner and breakfast. 10/10. Traditional japanese kaiseki- dinner, couldn hope any better. Public onsen and also private onsen were beautiful. Just loved this place.

Stayed in April 2024

Nothing

True Japanese experience and easy access from station

Stayed in April 2024

Nothing

Everything was perfect. We were able to drop off our luggage in the morning before embarking on the Hakone Free Pass loop. Once we checked-in, a wonderful dinner was served by the ryokan's friendly staff. We were also fortunate enough to have booked the Sakura room where we had a private bath. The public onsens were also fantastic and very relaxing. Overall, a very comfortable stay and a reasonable price!

Stayed in March 2024

Public bath areas on the smaller side however not much of an issue for us.

The Ryokan was an exceptional experience, we arrived earlier than the expected check-in time and they allowed us to drop off our luggage early. The dinner service was amazing as well. We paid extra to use the private onsen on the rooftop (note, you have to reserve a time slot on the day after checking in, I think it was around 3300 yen from memory). It was so cute to see them organize our shoes neatly as well. When travelling, we were advised by our host to avoid the bus in case of peak hour traffic on our way back and we might miss our dinner service - so took on the advice to take the train instead.

Stayed in March 2024

For me the traditional futon bed was too hard so I didn't sleep well. There was also a strange smell in the room, maybe of incense or cleaning product, it disturbed me but not my husband. I would have liked the option to use the onsen outside of check-in hours.

The Ryokan experience feels very genuine, it is a small in with only few rooms, the yukatas they lend are very pretty and the food was great as expected. The onsen was also very nice, with the possibility to book the rooftop private bath at an extra cost. Walking distance to Hakone yumoto station, so quite convenient for touring the region. The owner was really kind and thoughtful.

Stayed in March 2024

Nothing!

This trip was the highlight of our stay. The ryokan is in a wonderful location, it felt quiet and safe and was easy to get to. Staff were incredible, especially the owner despite the language barrier. She gave us advice on how best to see Fuji for our future travels. The food is the real star of the show, we have never eaten so much incredible food in our lives. And it was delicious. I would pay hundreds of dollars to experience that food alone again as it was one of the best experiences of my life.

Stayed in March 2024

As this is a ryokan, the beds are a bit firm, but that is to be expected.

Amazing staff, incredible food, lovely traditional Japanese atmosphere, and incredible location.

Stayed in March 2024

We loved our stay! There were 3 different onsen baths which we managed to use. The food was amazing and the personnel very kind and helpful. We would definitely love to visit Masutomi Ryokan once again!

Stayed in March 2024

He had the sweetest stay ever. The whole experience felt very authentic and it was beautiful to take part in it. Onsens are amazing. The staff was treating extremely nice. Highly recommended.

Stayed in March 2024