everything perfect

Super friendly staff, explained everything and is always around. Rooms are japanese style and very spacious. Excellent dinner and brekkie. The private Onsen is also nice and cozy. We liked the typical atmospher of the small Ryokan.

Stayed in May 2024

N/A

Me and my friends stayed at this ryokan for one night. The welcome by the staff was incredible. Everyone was very attentive and tried to make our stay as pleasant as possible. The rooms are beautiful and clean. The kaiseki is the best we had on our trip so far and the Japanese breakfast did not disappoint. It’s important to note that this property is right next to Shibu Onsen so you’re not allowed to use the 9 public baths. However, this does not make the experience any less magnificent. The baths in the property are beautiful. They switch between male and female visitors during different times of day. Apart from that one does have access to two public baths in the beautifully traditional back alley leading to Shibu Onsen. We can only recommend staying at this Ryokan.

Stayed in May 2024

They close down the lobby space early - about 9-9.30 pm, so not much to do in the evening except retire to your room.

Beautiful bath areas. Great food, friendly helpful staff.

Stayed in May 2024

Room is a little small relatively.

Quiet place along the river and part of the small onsen town. Feels like recently upgraded. Facilities looks and feels new. Both diner and breakfast were excellent. Very careful about our allergies as well.

Stayed in May 2024

Excellent Ryiokan with great Onsen, inside and outside. Large open space and clean Staff was great. Always smiling and paying attention to every detail. They even went out to the street to say bye when we left the hotel. Was a nice gesture

Stayed in May 2024

Wonderful wonderful stay! From the moment you enter this beautiful place you enter another world to immerse yourself in a traditional Japanese setting. Leave your shoes at the door and slip on provided slippers. Escorted to your room and given your sized Yukata robe for wearing around the hotel and meals and Onsen. You absolutely must sign up for the half board meals. We were met at the floor 2 elevator stop by our personal waiter. He showed us to our private dining room and brought course after course of delightful foods (artfully presented and many delightful tastes). Some things we recognized but most we did not, but it as all good. We reserved a private Onsen each evening at 10pm that was the perfect ending of the day. We’re in our 70s so we opted for the traditional bedroom and the beds were comfortable and we slept well. We decided to walk to and from the Monkey park but could have taken the hotel shuttle. On our arrival and departed the hotel transported us from/to the train station. (Hint, the little coffee shop (Tea Salon Milano) directly across the major street from the little train station has excellent coffee and cheese cake). We can’t wait to go back to Wafu-no-Yado MASULA! We really hated to leave this wonderful place where we felt pampered by the staff.

Stayed in May 2024

One improvement comment: The outside-onsen had a little too much dirt in it (it was too much for us to pick out ourselves). And the little blue special onsen (like a small round pool) inside had some kind of old dirt/dust swimming in it. But both is easily adjustable. It was overall great and we would always stay again in this hotel, if our paths cross again.

On request a vegetarian breakfast and dinner was prepared, very delicious and much appreciated - thank you very much! The owner also welcomed all guests during dinner, which was very classy and polite, which we liked. Room and view were beautiful. Own free of charge parking made the arrival very convenient. All stuff members were outstandingly kind and helpful. Thank you for having us and for your hospitality!

Stayed in May 2024

We couldn't not fault any aspect this place

This place is incredible! The staff are amazingly polite and informative making you feel at home. The accommodation itself is of a surpurb standard being appoint with every luxury required, yet maintaining the Ryokan history. Onsens are delightful and access to onsen alley is literally on your door step. Cannot reccoment highly enough, this place is perfection.

Stayed in May 2024

Nothing

Very clean and spacious rooms, food is absolutely delicious! Bathrooms are really clean and updated. Staff is polite and makes sure that guests are comfortable.

Stayed in May 2024

Nothing. This is a great place to stay.

A fantastic traditional Japanese hotel. Ryokan room was spacious and comfortable. Food was exceptional. The staff were very attentive and friendly. Facilities were great. A great option in this area.

Stayed in April 2024

The “onsen village” is not worth visiting - not much going on but this is expected given you go there to relax. It is quite expensive, although you do get 2 meals included.

Nice stay. Good onsens. Large Japanese style rooms. Food good and staff attentive and very friendly. Worth a visit/stay. Good place to relax and walking distance from monkey park (2-3k gentle stroll).

Stayed in April 2024

Location a bit far from Yudanaka station but they provide a free shuttle.

We stayed at a regular room and a one with the private onsen. I recommend spluring for the private onsen. It's a night a day difference between the two. The regular room was still great tho. Very roomy by Janpanese standards.

Stayed in April 2024

Location a bit far from Yudanaka station but they do have a free shuttle.

Both the dinner and breakfast were exceptional and far exceeded my expectations. Private rooms for meals was unexpected and we enjoyed it very much! Portion size was perfect for my appetite.

Stayed in April 2024

The onsens! Delicious Japanese style breakfast.

Stayed in April 2024

This ryokan does not provide access to the "public" onsens in town, so if you are looking to complete the "Shibu Onsen public onsen tour" you my have to pay or gain access through another ryokan. The onsens at the hotel are fantastic though and we did not mind missing out on the "public onsens".

The ryokan is spotless and all the facilities are very well maintained. The onsens are very clean and well appointed. The staff at Wafu-no-Yado Masuya is top notch. They were very attentive and patient with us as we spoke no Japanese and it was only our second day in Japan. The breakfasts and dinners are works of art and were delicious.

Stayed in February 2024

The ambience of the hotel is one of comfort and tranquil, a perfect hotel for a onsen hotel.

Stayed in April 2024

If you are of advancing years and struggle even moderately with flexibility, sleeping on a futon on the floor makes getting out of bed quite an effort. However it is all part of the whole experience which wouldn't be genuine otherwise.

The whole experience was quite surreal if you had never before stayed in a ryokan. From the moment you arrive you have to surrender to the concept and embrace it otherwise it defeats the object. The staff are delightful and the decor both in the room and the public areas as traditional as it gets. The food is exquisite as you are unsure whether to eat it or frame it. Dinner is incredible and should be taken at least once. Wear the traditional clothes provided as they add to the theatre and use the onsen which are clean and relaxing.

Stayed in April 2024

We had the best stay, the staff were so incredible and the room and hotel itself was stunning. The beds were so comfortable and it is in a fantastic location! The hotel also puts on a free bus to the station and the monkey park which is super helpful and they also have free electric bikes to use. Amazing stay.

Stayed in March 2024

Nothing

The food, the staff, the cleanliness and the location

Stayed in March 2024

Location and staff

Stayed in April 2024

Communication could be better: we weren't met at the station because I had understood from the hotel's message that notifying them of arrival time was not necessary. (They said they would be at the station "after 2."). Also we were never given any information about how to use the numerous public baths in Shibu, though clearly guest staying at other inns were using them. Guests should sure to ask about these things and be proactive.

The meals and both of the onsen at this inn are lovely. The location at the end of the onsen street of Shibu makes for charming walks. The room was large enough for three futon without too much crowding.

Stayed in March 2024

Dinner and Breakfast were both very great experiences. We had fantastic food, fantastic service and our own private dining room! We also booked the private Onsen and it was quite an enjoyable and relaxing experience. Definitely recommend.

Stayed in March 2024

Nil

Amazing meals, great service and everyone was extremely friendly. Very kind, helpful staff despite language barrier was able to guide us to the local stalls and provided great service

Stayed in February 2024

Wafu-no-Yado Masuya was the best ryokan experience that we have in Japan so far. This ryokan is very well maintained and is very beautiful. We absolutely loved the warm hospitality of the staff and the exceptional attention to detail in everything. My 5 year old son was made very welcome with kids slippers, kids yukata, kids toothbrush set, and kids meals. We stayed for 2 nights with breakfast and dinner included and have to say the food is amazing. The kaiseki dinners are so good, and we were left feeling very full and satisfied. This ryokan is very close to the snowy monkey park and also has a very good shopping center (AEON) only 10 mins drive away. It snowed when we were there, and the view from our room window is magical. We hope to have the opportunity to stay in Wafu-no-yado Masuya when we visit Nagano next time.

Stayed in March 2024