I hope the design of the sink can be better. It is so easy to have water spilled around it. It will be nice to have a drying hand towel.

I love how close the hotel is to any bus stop or town. Also the food is good and the amount is generous. The public bath has an open air onsen.

Stayed in May 2024

Nothing could have been better.

It was a superb experience, exceeding any of our expectations. The room offered a sight into a traditional Japanese room, and it was equipped with kimono and other amenities to further make this experience more memorable. I would really recommend the dinner, with a lot of tasty, traditional Japanese dishes. The onsen was another strong point, perfect for taking a few relaxing hours amidst the crazy amount of walks of the last days. Also, the quality of service is something that stood out.

Stayed in May 2024

Amazing place. Onsen was incredible. Food was delicious and so perfectly presented. I had a wonderful experience.

Stayed in May 2024

The location may be inconvenient considering it is a bit more isolated to the rest of Hakone, but bus stop was right outside, which was nice. Our room had a lack of outlets that were far from the beds, which was a bit inconvenient.

Our room and futons were very comfy and spacious for 2 people, and we liked that it provided us with a private toilet. Showers are communal sento style. It is a classic ryokan with yukata provided. Our menu had wagyu beef and a few pieces of super fresh sashimi, which were extremely delicious, and it was very filling. Overall, we had a great time here, and the surroundings were beautiful!

Stayed in May 2024

Great onsen available in the ryokan.

Stayed in April 2024

Amazing food, great onsen experience, top notch staff

Stayed in April 2024

If you really like traditional japan food, it is perfect. Some dishes taste was not for me.

Perfect spa, great location, bus station is front of the hotel. Helpful staff. Private spa is additional but it is worth it.

Stayed in April 2024

Hard to get to.

Good scenery.

Stayed in May 2024

Everything was perfect. I had a bigger room than expected, the staff was very kind and is speaking English. I also recommend having dinner and breakfast for a full experience.

Stayed in May 2024

Large room; excellent dinner; good onsen ( the public one was never crowded during mt stay); bus station right in front of the hotel; take the bus from Odawara to the hotel; use the Halone pass for 2-3 days;

Stayed in May 2024

nothing, it was perfect

everything was amazing some of the best food I ate in Japan about 20 mins from Mt. Kintoki if you're looking for a really fun hike.

Stayed in April 2024

Staff spoke really good English and were very helpful. Enormous breakfast with a lot of variety. Nice and very affordable private onsen.

Stayed in April 2024

The Onsen is the absolute highlight together with the traditional ryokan room but also how amazing the breakfast/dinner was with all the lovely crew.

Stayed in April 2024

We loved everything!

Our stay at Mount View Hakone was simply wonderful! The room was wide and beautiful and our futon were super comfortable. The staff was kind and helpful, explaining everything in detail. Dinner was absolutely delicious! We really appreciated being able to try Japanese cuisine dishes that you normally cannot find in restaurants, and there were so many different ones! We booked one of the private onsen and it was just so relaxing to be able to relax in the water while admiring the view on the bamboo forest. The ryokan is located a bit further out from Gora, the main town, but to be honest the peace and quiet is exactly what we were going for. The hotel is well connected and has a bus stop right in front of it, so it was easy to reach and move around. Overall, a great stay and definitely worth the trip from Tokyo!

Stayed in April 2024

Location is 45 mins to an hour from Odawara station. It's a destination stay. Once there, it was great to stay and enjoy the night.

Great private onsens. Really appreciated that the private onsens were open until 12:30am, 1am. Great meals.

Stayed in April 2024

- The town closes way too early, which made dinner choices really limited. But this is beyond the control of the Hotel. - The outdoor onsen had a certain deterrent that was used to stop people from accessing other areas. While I understand the necessity of them, it was quite an eye sore once noticed.

- Food: Very traditional feel and tastes good at the same time. - Onsen: Area had both a indoor pool option or a outdoor hot springs option - Room: Traditional room with modern features - Location: 1 bus from Odawara Station, making it easy albeit long to access. Also 1 bus away from the Hakone Round Course, the Gotemba Outlet, and other attractions.

Stayed in April 2024

Not really.

We are satisfied by its service, facilities and food. The private onsen which takes additional cost is a bit small but cozy enough and such size is very common in Japan.

Stayed in April 2024

We got bitten by mosquitos on the first night. No idea how they got in as there are fly screens on the windows. We told the staff the next day and they sprayed room and left us spray. No issues at all after that !

Staff were brilliant and super helpful. Food was a definite highlight and an amazing experience. We did the breakfast and dinner. Would highly recommend. We also booked the private onsen so we could experience it together. Amazing!

Stayed in April 2024

Superb Ryokan hotel with excellent onsens and dining room with traditional supper.

Stayed in March 2024

Nothing

Amazing ryokan situated in Sengokuhara in Hakone, perfect for the bus but most of all the food was stunning. The private Onsen was so beautiful and actually the men’s public one was lovely too - the water did my skin a lot of good.

Stayed in April 2024

They shared Onsen is honestly a little disappointing. Kinda small and feels kinda old. The private ones are nice though.

It’s a really nice hotel with big rooms that give you a traditional vibe. The private onsen where also pretty cute and the food is amazing if you like Japanese food 🍱

Stayed in April 2024

None

For us it was the perfect stay in a Japanese ryokan - spacious room with tatami and a low table and comfortable floor-low chairs, very comfortable (and large) futons, house yukata and jacket, relaxing onsen bath every evening … and an overwhelming variety of delicious food for dinner and breakfast, some of which was cooked on little stoves on the table. For us it was the perfect choice for a very clean ryokan with very friendly and attentive staff.

Stayed in April 2024

The only thing was the temperature in my room. First day to warm second to cold but

All the meals where excellent. I stayed in a nice japenese style room. The onsen was available voor 23 hours. Great in helpingto get around if you want information about sightseeing and busses

Stayed in April 2024

My inability to speak Japanese :(

Professional and friendly staff that accodomated for my lack of Japanese speaking. Food was in large portions, onsens and massage were great quality.

Stayed in April 2024