The private onsen is an additional charge; Also, its just an extra bus or two to arrive to the hotel from the station. Its not too bad but just something to keep in mind.

I loved the Onsens here. Tried the private and the public one. Both were great! Staff was nice and they spoke english. The room was nice! I enjoyed the meals as well.

Stayed in March 2024

The onsen water was too hot compared to the average temperatures. It would have been good to know in advance before getting in with a temperature display.

Great dinner, Very nice onsen, very traditional room stay. Everything was beyond expectations.

Stayed in March 2024

Full Onsen experience with both indoor and outdoor areas. Delicious Japanese breakfast in the morning

Stayed in March 2024

The rooms are a little tired.

Clean, excellent staff. Right on several bus routes.

Stayed in March 2024

No.

Everything. Don't think, just book it.

Stayed in February 2024

check out time is 10 am a bit early. the entry way is a bit small for two large luggage

traditional and authentic Japanese experience! staff are so friendly! they speak Chinese and English. rooms are the biggest in Japan we’ve stayed. matcha chocolate in the room. pretty bathing suit

Stayed in March 2024

Elevator shabby and small for the size of the hotel but we could use the stairs instead so not an inconvenience. Futons were a weird east/west hybrid. Individual courses were served much too quickly during dinner and one felt rushed to eat. A real pity since the quality of the food was so good.

The traditional Japanese meals were authentic and amazing. Our room was very spacious. Friendly staff, especially at dining. Great little gift shop in the lobby. Hot baths were authentic, spacious and with the option of bathing indoors or outdoors or in your own, private bath at an added cost.

Stayed in March 2024

Staff kindly facilitated futon that fit with family size. Although departing day was snowing and there was traffic jam that lots of car stuck in road, they gave ride for visitors.

Stayed in February 2024

On one day when we were using the private onsen, the adjacent onsen kept making a lot of banging noises, it made us feel unsafe using the private onsen.

The ryokans were very traditional and very clean. The staff were very friendly and polite. And the food was amazing! So much quality and quantity

Stayed in March 2024

I love Mount Hakone and have made it a checklist to stop by here each time I visit Japan. They have gone above and beyond and showed that they really care for their customers. They also have a very delicious dinner service (didn’t do breakfast) and enjoyed all the amenities.

Stayed in February 2024

Nothing.

Hospitality, breakfast and dinner, the onsen. Very close to the bus station also, easy to get back to Shinjuku Station.

Stayed in March 2024

None.

Dinner was like banquet! Love the real onsen. Room was spacious.

Stayed in February 2024

Aside from simple connections, reaching locations nearby can take a while by public transport. Buses are often completely stuffed to the brim and run delays up to half an hour.

Fantastic experience! The most wonderful and polite staff ♥️. English communication was no problem. Yukata, obi, haori, tabi socks, and slippers are provided. Don't be afraid to wear these inside the ryokan while going to the onsen, meals, or when taking a stroll! You'll find most guests are wearing the provided clothing. The room was large and gorgeously designed, had tatami mats, comfortable futons, a warm kotatsu, nice views, great toilet, loads of storage space, etc. The room cleaning was perfect. There is a bus stop in front of the door. Some connections such as to lake Ashi are great. The onsen baths are unforgettable. You can reserve a timeslot at the service desk for a small fee. The breakfast was amazing, as was the room it was served in, with every table semi-separated from others by dividers. If I'm ever in the area again, I will definitely revisit. Please study some basic Japanese and ryokan manners before visiting to fully immerse yourself in the experience.

Stayed in February 2024

Nothing

Excellent authentic ryokan offering variety of onsen experiences. Professional staff very accommodating and communicative. The breakfast and dinner service was extraordinary, such an amazing experience.

Stayed in February 2024

There are not really any restaurants in the area at least in the winter when I was there. I didn't buy the hotel dinner and ended up having instant ramen for dinner. Gora station area and the areas on the lake are fantastic for food and amenities so I just stayed out all day.

The onsen was incredible but there are no towels so remember to bring one from your room. The bus station is right outside the hotel! Easy to take the bus from Odawara station(bullet train and Japan rail) and also down to the lake to access the pirate ship and ropeways.

Stayed in January 2024

N/A

The kotatsu, the futons, the yukatas, the private onsens, and especially the ice cream vending machine made our stay really nice~

Stayed in February 2024

Old school Ryokan. Breakfast and dinner were great. Go for the board meal. The private onsen was stellar

Stayed in February 2024

I did not realize that it was a 1-hour bus ride along very windy roads to get from the train station to the hotel, so allow for extra time to get there. I checked in at 2:40 p.m. and the front desk clerk told me I would have to wait until 3:00 p.m. before I could get the key to my room - not impressed. Fortunately a manager over-rode that shortly afterwards, when she saw me waiting in the lobby. The room info tells you that there will be charges for each hour you check out later than 10 a.m. Never faced such strict rules for arriving / departing from a hotel.

I did not book the private onsen but used the women's public onsen twice and had it all to myself both times. Dinner and breakfast were beautifully prepared and presented. Dining room staff were super friendly, helpful and kind. The onsen was a lovely experience, and the provided information on how to prepare / cleanse oneself prior to entering the hot springs was very helpful.

Stayed in February 2024

Disliked the food however it is a me problem as I dislike seafood

Really amazing Ryokan experience

Stayed in January 2024

The private onsen we reserved was meant to be a larger tub for two and one for single but both were only big enough for singles. . It was a very comfortable stay with great facilities. Only suggestion is having an indoor shower for people not using the onsen.

Everyone was extremely helpful and courteous

Stayed in January 2024

Dinner, breakfast, staff, private onsen

Stayed in January 2024

Great onsen and big and comfortable traditional room

Stayed in January 2024

The meals we had were fantastic. They served the real kaiseki style meal which consists of variety of local products. The onsen is up to the standard. We booked the private onsen room which is nice but the public one will serve all your needs.

Stayed in November 2023

the service was impeccable, the room was quite large, and the traditional dinner and breakfast were outstanding. the private onsen was incredible and absolutely worth the price of booking it.

Stayed in January 2024

Room a bit dark. Would be nice to have meals served in room.

Very spacious and clean room. The private onsen is very nice. Excellent dinner and breakfast.

Stayed in November 2023